Customer Reviews for BJ's Bait and Feed

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BJ's Bait and Feed

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Michael D. on

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April W. on

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Customer service was terrific. I felt very informed and ready for my trip.

Rex R. on

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Online hours of operation said 9am to 5pm but there was no one onsite when I arrived at 10am. I had to quickly drop the trailer off and leave then later on I was informed when I called to ensure that they had recorded my trailer into the system that i was going to be charged $20 bc no one was present, even though it was during their "open hours".

Kirt C. on

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BJ’s was great and the Brewton pick up location was great. But U-Haul sucked on this deal. Bruton location said I would have to call U-Haul to change locations as they did not have one in my city for drop off. There was one 5 miles down the road. So I did call them and they told me to take it to that location and they still charge me $20 service fee. That’s some bull crap as I rent from U-Haul at least two or three times a month. Zero stars on U-Haul on this trip. Five stars on Brewton and BJ’s U haul

Harrison M. on

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Eric G. on

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Lady is very rude doesn't care about the customer only here pocketbook. She is deceptive on the charges and doesn't explain or tell you the up charges she puts on contract. Never go to this place very bad service.

Ashley A. on

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Very easy. Awesome experience

Jacklyn S. on

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Great customer service, very helpful. Couldn't check in at first, called and they did it over the phone right away. Super nice and explained everything very clearly. So, it was very easy to use and do the self pickup and drop-off. I will definitely use this location again when I need to move and will recommend to friends.

Michael P. on

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Ronald S. on

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Customer service could be improved.

Kimberly T. on

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The cell phone coverage is not that great at this location, therefore signing into the app to check out my truck and also return it took several tries & over 30 minutes. Perhaps adding wifi coverage at the location would help? BJ's was very responsive to my problems, but I found the online check-in very cumbersome.

Robert E. on

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Let's start by U-Haul and the location being on the same page as to if there will be someone at the site. U-Haul states (and we SPECIFICALLY asked) someone will be there, well guess what, nobody there. There were approximately 25 pieces of U-Haul equipment, a passenger vehicle - but no one there. I return the equipment a day EARLY, and now you are sending me a overdue statement. I want to speak to someone at U-Haul about this situation Bob 615.420.0614

JOEY M. on

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jermey G. on

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Kelli S. on

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Make the location more convenient

Kekoa K. on

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Might just be me, but not enough mobile data signal there to complete the reservation pickup/drop-off. Called the local service and they wanted to charge $20 to assist claiming after hours, but the location was scheduled to be open.

Gordon H. on

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John H. on

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Brandon M. on

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I rented a 26’ truck and a 5x9 open trailer while moving. Upon returning the truck and trailer we were charged $80 in excess fees, the most infuriating one was the $20 “after hours return” fee since we we returned both early. When I asked why I was told by the local representative on the phone that “that’s just the way it is” and “we don’t have proof you returned it early” even though I used the uhaul 24/7 check in online as I was instructed. That same rep instructed me to drive all the way back to their location to take a picture of the equipment I returned so she had “proof”.... so I wasted another 20 mins of my time and also gas driving back..... of course the local area manager “wasn’t available” this has been horrible customer service and I am NOT happy about this.

neville R. on

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On hold for 30 min at pickup location. Having to do stuff 3 or 4 times when I set it up the day before and paied. Extra fees. I'll be calling in the morning.

JENIFER T. on

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Teresa W. on

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I asked that someone check me in...they said no, that I had to do self check in. The result: I was overcharged a day and on gas. Now I have to go through the complaint channels to get my money back. I will never use U Haul again!

Kirt C. on

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It was really nice to use you all. I love the smart phone rental from contract to the end of the move. The trucks were really new and mine was really nice. In the past I have used you all and a lot of their trucks were almost junk. It seems to me like fit the overall condition of the whole company has greatly improved. Thanks and I’ll definitely recommend you to everyone and I will always use you. Thanks so much!

Steven B. on

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Eric J. on

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Joe N. on

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Don't know if I care for the iPhone app. There are a lot of seniors that don't have iphones. I like the human connection

PETER B. on

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Awni M. on

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I was over chargee long waiting I was charged for equipment never used

Theodore K. on

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Was supposed to pick up the truck in a different location. Location was changed to this one, which was further from where I was going. Also, the 24/7 process with the app is a pain.

Stanley S. on

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This place, "JB's Bait and Feed" ripped me off to a tune of $120.00 plus tax for a cleaning fee. I turned in the truck with it clean as could be. The shipping pads weren't folded as I was never told that they needed to be. The lot that I turned it at was nothing but a dirt lot. There was NO lighting and I wasn't able turn in the key as I couldn't see the drop box as THERE WAS NO LIGHTING. I have never been so poorly treated or ripped off by UHaul. My total cost should have been nothing more than the extra mileage at $48.00 and the $40.00 the I authorized through UHaul's 800 number. I was ripped off by more than $135.00 tax NOT included. I want some action taken against BJ and refunded my money! This company is run by seemingly thieves and liars.

Savannah P. on

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Uhaul 24/7 truckshare was amazing. Quick and convenient!!!!

John A. on

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Ruben B. on

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I was having problems white the app

James B. on

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No office nearby or person to talk to directly. So confusing and not convenient. Took me 1 hr to get keys to the truck.every thing is done thru their site. You have to send them everything in the world then younger calls from Houston to make sure it's you that is renting the truck. No equipment there no dolly no blankets to protect your stuff. After sending the requested stuff then you wait for another additional 30 mins to get verified then they send you a code for the key box to unlock it. Pain in the ass.never will I deal with uhaul ever again.

ARTHUR P. on

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Everything was fine---very satisfied

Sammy L. on

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Gene D. on

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Tried to check in myself,didnt work.Didn't know which truck to be within 15 feet.Owner was nice though

Leann H. on

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Lot was small. Had a hard time parking. Got charged to clean inside cabin because there was mud on floorboard. That is because the lot was muddy and had to get out and back in truck to check paperwork. Did not have access to clean it. I should have not been charged for this.

Matthew S. on

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JOEY P. on

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Lisa C. on

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michael V. on

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Brian W. on

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The original location on the reservation in Panama City Beach FL could not complete the reservation. After driving an hour out of my way it took an hour to rent my equipment at this location.

KYRSYS H. on

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I wish I had known I couldn't park my car there. Also, I originally rented 2 dolleys but only used the loose one and was also told right before I got charged at return that I shouldn't get charged for the dolley zip tied to the truck since I didn't used it but after further review, my receipt shows a $28 charge for 2 days (should only be $14). My husband will call today to try and get it reimbursed. Otherwise, I had a great experience with the long haired lady at pickup and Darrell was nice when checking the truck at return.

chennel T. on

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The customer service that was handling me was incredibly rude. I had talked to the owner the day before and he had stated that the truck was in and cleaned and I could pick the truck up at 9, when I got there she had a customer come in after me and said you weren’t supposed to pick the truck up until 10 after I had talked to her the night before. She was just a nightmare. The dolly wasn’t in the truck no big and the boxes either. She was just incredibly unfriendly didn’t take you out to show you the truck would not recommended.

Michael M. on

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Tommy S. on

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kim S. on

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Service associate was rude and lazy!!!

Jeff H. on

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paul S. on

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Sara W. on

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I did not drop off here. We dropped off at the original pick up site.

Robert S. on

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The owner is rude and unprofessional. Yelling about the miles we got and the return location that we were set up for. She made us return it to her other store. Also she text me 4 time the night before and the morning of, changin our pick up time from 10:30 to 11 to 12 and then finally to 9am... If I wanted to pick up at 9am I wouldn't have said 1030. We are moving our household stuff out of our wrecked house in panama due to the hurricane and have been exhausted from the many trips back and forth, her attitude was not appreciated and even tho I've chose uhaul many times in the past, I may not any more after this ordeal.

michael R. on

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Harold K. on

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Bobby M. on

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Our rental had been extended until 10/17 at no charge because we were caught in hurricane Michael. After we returned the truck we received a $270 bill for 6 extra days. This needs to please be reversed as all had been approved by Uhaul ahead of time.

ZSOLT F. on

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Mai U. on

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Timothy T. on

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There is nothing to recommend.

CRYSTAL K. on

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ROBERT L. on

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Some assistance from the owners about how the Auto trailer is set up safely would have been helpful. Also a flat and level area to put my car on the trailer would have helped.

Wanda L. on

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Nothing, Darrell was professional,informative, and the whole process was a breeze. Very convenient location. We will use them again. My sister in law always uses this location for the same reason, excellent service. Thanks

Eric S. on

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Quick service...friendly staff.

JOHN K. on

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Michele S. on

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troy D. on

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LARRY B. on

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Great customer service at this location.

Nuria L. on

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Tienen un buen servicio lo recomiendo gracias

Jerry C. on

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Jerry C. on

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Delroy M. on

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Am happy this location open daily ??

BRADLEY P. on

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I appreciate the extra effort Bobbi made to ensure I had a truck waiting for me. She was able to work with my circumstances so I was able to complete my move without incident.

John M. on

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Joseph M. on

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Linsey H. on

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The owner was impressive in his willingness and ability to help us on short notice. Thank you!

KENT S. on

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REECE H. on

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Josh D. on

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Frank N. on

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Michael J. on

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The location I used was very knowledgeable about uhaul and answered all my questioned.

Delroy M. on

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a little bigger location

Dow W. on

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Darren was very nice to work with and the truck was great.

John T. on

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We were originally to drop off at Puff and Vapor. They no longer do U-Haul. They should not be on your website. Luckily BJ's could take the truck from us. She was full but took it anyway.

Ernest C. on

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Darrell was great! He located the exact truck I needed and had it ready when I arrived. I couldn't be happier!!

David N. on

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Paul M. on

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stuart K. on

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Darrell was very knowledgeable and extremely helpful. He made sure I was ready before he let me go

JERRY D B. on

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Quick and friendly drop off service. Convenient business hours for weekend service.

Pam W. on

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They are always friendly and helpful!

Samantha P. on

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Jim B. on

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Catherine C. on

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My reserved vehicle & choice of pickup/dropoff locale were both changed the morning of my rental. This resulted in loss of time & additional mileage accrued.

JOHN S. on

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Wonderful customer service and very well maintained equipment.

Kenneth S. on

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richard C. on

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VON K. on

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Service was very good even ithough it wasn’t a stand alone UHaul facility and one of the few places in the area that was open on Saturday. Good selection of trucks to choose from .

sandra J. on

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JOHN S. on

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Very professional and courteous

stephen C. on

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Steve H. on

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Darrel was very helpful and accomodating

Jessie S. on

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