Customer Reviews for BJ's Bait and Feed

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BJ's Bait and Feed

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ashley A. on

Rating:

Very easy. Awesome experience

Jacklyn S. on

Rating:

Great customer service, very helpful. Couldn't check in at first, called and they did it over the phone right away. Super nice and explained everything very clearly. So, it was very easy to use and do the self pickup and drop-off. I will definitely use this location again when I need to move and will recommend to friends.

Michael P. on

Rating:

Customer did not leave a comment.

Ronald S. on

Rating:

Customer service could be improved.

Kimberly T. on

Rating:

The cell phone coverage is not that great at this location, therefore signing into the app to check out my truck and also return it took several tries & over 30 minutes. Perhaps adding wifi coverage at the location would help? BJ's was very responsive to my problems, but I found the online check-in very cumbersome.

Robert E. on

Rating:

Let's start by U-Haul and the location being on the same page as to if there will be someone at the site. U-Haul states (and we SPECIFICALLY asked) someone will be there, well guess what, nobody there. There were approximately 25 pieces of U-Haul equipment, a passenger vehicle - but no one there. I return the equipment a day EARLY, and now you are sending me a overdue statement. I want to speak to someone at U-Haul about this situation Bob 615.420.0614

JOEY M. on

Rating:

Customer did not leave a comment.

jermey G. on

Rating:

Customer did not leave a comment.

Kelli S. on

Rating:

Make the location more convenient

Kekoa K. on

Rating:

Might just be me, but not enough mobile data signal there to complete the reservation pickup/drop-off. Called the local service and they wanted to charge $20 to assist claiming after hours, but the location was scheduled to be open.

Gordon H. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

Brandon M. on

Rating:

I rented a 26’ truck and a 5x9 open trailer while moving. Upon returning the truck and trailer we were charged $80 in excess fees, the most infuriating one was the $20 “after hours return” fee since we we returned both early. When I asked why I was told by the local representative on the phone that “that’s just the way it is” and “we don’t have proof you returned it early” even though I used the uhaul 24/7 check in online as I was instructed. That same rep instructed me to drive all the way back to their location to take a picture of the equipment I returned so she had “proof”.... so I wasted another 20 mins of my time and also gas driving back..... of course the local area manager “wasn’t available” this has been horrible customer service and I am NOT happy about this.

neville R. on

Rating:

On hold for 30 min at pickup location. Having to do stuff 3 or 4 times when I set it up the day before and paied. Extra fees. I'll be calling in the morning.

JENIFER T. on

Rating:

Customer did not leave a comment.

Teresa W. on

Rating:

I asked that someone check me in...they said no, that I had to do self check in. The result: I was overcharged a day and on gas. Now I have to go through the complaint channels to get my money back. I will never use U Haul again!

Kirt C. on

Rating:

It was really nice to use you all. I love the smart phone rental from contract to the end of the move. The trucks were really new and mine was really nice. In the past I have used you all and a lot of their trucks were almost junk. It seems to me like fit the overall condition of the whole company has greatly improved. Thanks and I’ll definitely recommend you to everyone and I will always use you. Thanks so much!

Steven B. on

Rating:

Customer did not leave a comment.

Eric J. on

Rating:

Customer did not leave a comment.

Joe N. on

Rating:

Don't know if I care for the iPhone app. There are a lot of seniors that don't have iphones. I like the human connection

PETER B. on

Rating:

Customer did not leave a comment.

Awni M. on

Rating:

I was over chargee long waiting I was charged for equipment never used

Theodore K. on

Rating:

Was supposed to pick up the truck in a different location. Location was changed to this one, which was further from where I was going. Also, the 24/7 process with the app is a pain.

Stanley S. on

Rating:

This place, "JB's Bait and Feed" ripped me off to a tune of $120.00 plus tax for a cleaning fee. I turned in the truck with it clean as could be. The shipping pads weren't folded as I was never told that they needed to be. The lot that I turned it at was nothing but a dirt lot. There was NO lighting and I wasn't able turn in the key as I couldn't see the drop box as THERE WAS NO LIGHTING. I have never been so poorly treated or ripped off by UHaul. My total cost should have been nothing more than the extra mileage at $48.00 and the $40.00 the I authorized through UHaul's 800 number. I was ripped off by more than $135.00 tax NOT included. I want some action taken against BJ and refunded my money! This company is run by seemingly thieves and liars.

Savannah P. on

Rating:

Uhaul 24/7 truckshare was amazing. Quick and convenient!!!!

John A. on

Rating:

Customer did not leave a comment.

Ruben B. on

Rating:

I was having problems white the app

James B. on

Rating:

No office nearby or person to talk to directly. So confusing and not convenient. Took me 1 hr to get keys to the truck.every thing is done thru their site. You have to send them everything in the world then younger calls from Houston to make sure it's you that is renting the truck. No equipment there no dolly no blankets to protect your stuff. After sending the requested stuff then you wait for another additional 30 mins to get verified then they send you a code for the key box to unlock it. Pain in the ass.never will I deal with uhaul ever again.

ARTHUR P. on

Rating:

Everything was fine---very satisfied

Sammy L. on

Rating:

Customer did not leave a comment.

Gene D. on

Rating:

Tried to check in myself,didnt work.Didn't know which truck to be within 15 feet.Owner was nice though

Leann H. on

Rating:

Lot was small. Had a hard time parking. Got charged to clean inside cabin because there was mud on floorboard. That is because the lot was muddy and had to get out and back in truck to check paperwork. Did not have access to clean it. I should have not been charged for this.