I reserved an after hours rental. I asked if I could leave my personal vehicle there and was told I could leave it on some other zero street lighted street behind the property where they have had numerous problems with a home owner. I elected not to leave my vehicle. When I showed up before sunrise there were zero lights on the entire property. The key boxes were blocked by multiple large uhaul trucks and the entire property was flooded by rain. When I tried to use the app to check in and get my keys it had multiple glitches and after being hung up on by one customer service rep, the second rep had to reset my entire account so that I could use the horrible uhaul after hours self pickup system. When I came back to drop the van off after hours again it was the same issues. I couldn't find the lockboxes because there were zero lights in the entire area. I feared for my safety the entire time I was picking up or dropping off my rental. I will absolutely never use this location or your services with Uhaul ever again.
steven M.
Trailer Rental & Towing in Freeport, FL at BJ's Bait and Feed
(U-Haul Neighborhood Dealer)
(One mile north of bridge on west side of the road)
Contact Us
82 Brailey DrFreeport, FL 32439
(One mile north of bridge on west side of the road)
Services at this Location:
Location Hours
- Mon-Sun: 10 am - 1 pm
Special Operating Hours
- 4/23/2021: 8:00 am - 11:00 am
- 4/25/2021: Closed
- 4/26/2021: 8:00 am - 11:00 am
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Freeport, FL 32439
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Moving Supplies
We sell hundreds of products to make moving easier!
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Nothing it was easy and quick. I'll be renting here again in June!!
MARCUS P.- Rating:
- 2.0
There's no cell coverage in that area, so accomplishing the phone check in is impossible. And I was charged a cleaning fee for animal hair in the cab that was from the previous customer.
TJ K.- Rating:
- 4.0
Your App sucks. Has some bugs you need to work out
Donald T.- Rating:
- 2.0
This location is a parking lot, no one is available to help check in equipment, the lady I spoke to was a little rude and not very helpful, she just told me park it and use the app to check in the truck. Well the app did not work on my phone had issues and very stressfull.
HAROLD Z.- Rating:
- 5.0
They are very helpful with everything. I would recommend them to all my family and friends.
Jamie G.- Rating:
- 5.0
Very helpful and accommodating. Kind and great customer service! Happy to support local!
Jacquelyn W.- Rating:
- 5.0
Best UHaul experience ever. We will rent from them again.
Nick J.- Rating:
- 3.0
Ridiculously expensive. 1.00 a mile is outrageous.
Mike M.- Rating:
- 1.0
The second location where I picked it up worked great. Skippers wouldn't let me get the truck, it said GPS said I wasn't there when I was sitting there looking at the truck. Your lady was mean to me, but called back and moved my reservation down the road and it worked. You owe me a free rental because it cost me two hours. 9:00 pickup got the truct at 10:45, and I was paying a team of movers $150 hour. Very Very disappointed. You can call me to discuss at 309-645-9700. You need to fix the skippers GPS issue.
Thomas M.- Rating:
- 1.0
No one there
RICHARD C.- Rating:
- 2.0
The truck I rented had a problem with the steering it would seay to the left and right, to much play with the steering wheel, about eight or more inches. Plus I have been charged an after hours fee of twenty dollars even though I sent an email letting u-haul know I had dropped it off. I didn't even get a paper contact and it has no office.
Larry J.- Rating:
- 1.0
Find a new lot
LINDA S.- Rating:
- 1.0
The female attendant was rude and unhelpful on the phone which was our only interaction with anyone at this location.
Brenda B.- Rating:
- 5.0
Nothing
Michael F.- Rating:
- 5.0
Hard to see at night. When driving in. They do a great job to show where the drop off is and provide a light at the office when you drop off the key.
Michael D.- Rating:
- 1.0
Was charged for things that are not true and there is now proper check out
Johnell P.- Rating:
- 4.0
Nothing, drop off was fast and easy.
jon C.- Rating:
- 1.0
This location is unmanned.There is no one available to check you out when you return equipment. They expect you to check out by cellphone. BUT WARNING !!!! THERE IS NO CELL PHONE SIGNAL ON THE LOT!!!!!! I COULD NOT GET A SIGNAL ANYWHERE ON THE LOT NEITHER COULD MY FRIEND WHO USES A DIFFERENT CELL PHONE SERVICE PROVIDER. I was told by the employee who drove there and met me to rent me my equipment that many others had complained that there was no signal. BUT THEY STILL CHARGE YOU EXTRA AFTER THE SALE FOR NOT CHECKING OUT ON YOUR CELLPHONE. You have to be on their lot with your cellphone to check out gps. but it is impossible to do so . SCAM!!!!!! RIPOFF!!!!
STEVEN U.- Rating:
- 2.0
Offer earlier pick up times!
Jeffrey A.- Rating:
- 3.0
Associate on site was very rude when she called to tell me that I needed to come back and fold blankets or be charged for $5 per blanket to fold them. I will not recommend that location to anyone in the future.
Michael B.- Rating:
- 4.0
due to spotty Cell phone coverage, Public WI Fi is a must for this location with the online and app services offered. The Gentleman running the place was very good and professional but had the same issues.
Wesley J.- Rating:
- 5.0
Customer support at U-Haul is second to none. Using phone and helpful phone staff helped me with the automated check in procedure. Walked me through the process then used the U-Haul app on my phone to complete the return. Smoothest thing I have done in a long while.
Richard C.- Rating:
- 3.0
U-Haul rep was not very personable but provided needed info. Location is somewhat less than you would expect but hey it's a U-Haul place.
Larry S.- Rating:
- 1.0
Bad truck spark plugs worn out, tires unbalanced, dog hair in cab.
PAUL C.