Truck cab was full of sand and it's shocks were ineffective, very rough, but I guess that is standard for a rental with over 100,000 miles. No USB charge outlet either Pos
Susan V
BJ's Bait and Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Freeport, FL 32439
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Customer Reviews
- 3.5 Average Customer Rating
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Kind personnel
Lee TThe location is great. The uhaul website and call center was over capacity on Saturday when I picked up the truck which caused a 30 minute delay.
Bryan HWaited 3 hours for truck …claimed services were down. Lady in office rude and no help and then no dolly inside but still charged for it. Entire rental should be refunded! Never use uhaul again and did I mention this is my 5th rental at uhaul this year ! No more!!
Gary jTook over an hour. Uses iPads but no WiFi so you have to walk 50+ feet “to the yellow pole” to get a signal and come back. Repeat this at every step of checkin. They said there was a major U-Haul outage which made it worse. Check-in was a small trailer with only room for one customer at a time so everyone had to wait outside over an hour. I was given the wrong truck too but after being delayed 1.5 hours I took whatever I could get to get out of there. To get the keys we got a code to walk to a lockbox by the highway (far away). It was the most odd experience and several people were wondering how this place is really a business. I’ll be calling to get a refund because this was awful. I know there will be others calling too.
Stephen W