The trailer did have a bit of dirt still on it, so I understand a cleaning fee, but the sticker on the trailer stated a $15 fee, I was charged $25. Also, an "after hours service fee" of $20, that was never mentioned, there was nobody present at the lot, and the trailer was placed exactly where it was picked up from as requested. I was overcharged by $30 when the rental was $48. I will never use this service again, and I will suggest others use any other available location as well.
Matthew R
BJ's Bait and Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Freeport, FL 32439
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Customer Reviews
- 3.5 Average Customer Rating
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Truck needs a complete mechanical overhaul, lot where trucks are kept needs to be better maintained
Carolyn Wmake it easier to check in equipment at this "primitive" site. I was charged an additional late drop-off fee even though I had returned the equipment well before it was due...because it was highly confusing on how to check in and it was not explained well at pick up!
danny sPut more lighting up. At night it’s very dark and seems unsafe. Are their security cameras? You can’t see the location from the road, especially at night. A road side sign would also be a benefit.
Mark MDirty truck. First one 20’ didn’t have keys. I tried to rent a 26’ and it said none were available on app, yet the yard was full of that size. There is no signage, nor lighting. Truck smelled like a dirty ash tray and was dirty inside. The gas was at 1/4 of a tank. I will never rent here again.
Jaime K