Customer Reviews for BJ's Bait and Feed
(U-Haul Neighborhood Dealer)

Rating:

5.0

Wonderful people as a 100 % Disabled Veteran I wouldn't go anywhere else , they treat me right Everytime I go there , God Bless Bobby and Ed Army Strong

Rating:

4.0

Thank you, they made it very easy to use

Rating:

1.0

Removing this location would be best. The staff is very rude and ignorant. Will not use again..

Rating:

1.0

You can start by not switching the pickup location less than 24 hours prior to pick up, and if you do, you should CALL the customer.

Rating:

5.0

They were closed and it is completely self service. Everything went well.

Rating:

3.0

A local employee was on site but the total transaction could only be accomplished electronically. With spotty local cell service that was difficult. On site service would have been preferred.

Rating:

5.0

All good.

Rating:

4.0

Don’t change

Rating:

2.0

I’ve reached out to friends who used this facility and all of them had to pay an additional $21 charge due to dropping off the vehicle “after hours”. I have never paid an after hours fee out of the 28 years of being a valued customer, and we’re talking in the middle of the night. My drop off was noon on a Wednesday (which they’re not open very odd) on top of being open for 3hrs on the days they are open. I called and asked about the charge, was told that my discrepancy was sent to corporate and I would receive a call within 72hrs but amazingly never heard back. I wonder how many other people have paid this $21 fee but just dismissed it because it was only that amount. As far as I know minimum wage is much lower than that. We used to live on $40 a week for groceries when my son was born in 2000. I feel I payed enough for an honest service but some how don’t feel I’ve been treated honestly.

Rating:

3.0

There was no employee on site. It was confusing at first but I followed the instructions on the app and was able to self check myself out and return vehicle.

Rating:

1.0

This is an awful process to return a rented truck. The location is not staffed and having to rely on technology to return a vehicle took over an hour. We are older, but not necessarily ignorant. After multiple phone calls we finally completed the process. The team member was hard to understand at times. Not very friendly. The application took us initially to rent a truck and not return the truck. I would not recommend a location that is not staffed to people that might not have a cell phone to completed this process.

Rating:

1.0

The woman who is running or managing this location is extremely unprofessional and charges fees which should not be charged. She does this to run up the bill to U-Haul customers. She did it to me and I have since spoken with others in the area and she had also charged a cleaning fee when the truck was clean was well as any additional fees she can charge within her own reason. I had a horrible experience with the woman there and will most likely never rent from the Freeport location again.

Rating:

4.0

The lot is unsupervised in the Afternoon, but I highly recommend it since; the Supervising person overall of this spot in region, is very supportive and will call you back asap with any issues. It was good to have personalized service member attention to my specified rental occasion. I trust this Company.

Rating:

5.0

Nice location

Rating:

5.0

Only issue is the internet WiFi would help for customers that a bad area at times.

Rating:

1.0

This location is essentially just a piece of desert land where you're expected to pick up your truck using an app. The issue is there's no phone reception—so how are you supposed to use the app without internet access? I end up having to call customer service every single time I use this location to get my truck. I use U-Haul regularly for my business, but this is by far the worst location I've dealt with.

Rating:

5.0

Great customer service. Friendly and helpful employee. Highly recommend this place.

Rating:

5.0

Ok

Rating:

2.0

The app is terrible requiring too many photos and asking questions that could have been asked in advance. The location office opened while I was still checking in. It took 45 minutes. The truck was not filled with gas. It was below 3/4 of a tank so refilling it to that level was difficult after using the truck. And the trucks were just parked out in a dirt field with the key and key boxes located far away from the trucks. The truck was also in pretty bad shape. It ran fine but its body was beat up.

Rating:

5.0

Friendly staff. Great location.

Rating:

5.0

Easy self rental. Friendly folks.

Rating:

1.0

Someone called me and made me modify my reservation, I had a 26 ft truck and a car dolly, to be picked in two diferent locations then both had to be returned in the same location that I did´t choose 1 hour away from my home instead the one at 20 minutes. The whole experience was terrible. Then you charged me 21 extra for the extra miles you made me make.

Rating:

4.0

The app was difficult and confusing since it wouldn’t allow me to upload my license after I got out of anpp. and the internet service/cell connection was very limit and very slow.

Rating:

5.0

Pick-up and drop off were assisted by the U-Haul rep on site and were completed easily

Rating:

5.0

No complaints!! Good people !

Rating:

1.0

Bobbi was very nasty and dishonest. She lied to me and then overcharged me.

Rating:

1.0

They scammed me, charged me all kind of fees that were not true. Do no rent from this location. They will steal your money.

Rating:

3.0

The ratchets that secure the webbing that go over the tires of the towed car were rusty. Even with 3 in 1 oil we could not get them to break free. The spindle was rusted in place. Called uhaul customer service and a wrecker was dispatched to our location Herons watch way. The driver was knowledgeable and used a tremendous amount of oil to free the rachets. Both sides were locked. He got both free and were able to strap down the towed vehicle. The trip north to Madison was uneventful in terms of the vehicle hauler. Uhaul needs to pay more attention to this type of maintenance.

Rating:

5.0

Nothing to approve. Joe (I believe was his name) was absolutely awesome! He went above and beyond to help and literally saved the day and my entire move after I had to fire a “professional” moving company. He was outstanding!

Rating:

4.0

Everything went well, was very informative and a great person to work with. Keep up the good work. Just keep doing what you’re doing no need for changes. Thank you and have a great day. Steven Miller

Rating:

5.0

The gentleman there was fantastic!! Outstanding service and extremely helpful!! Thanks again!

Rating:

5.0

Always get amazing service at this location!! Will be back in the future!!

Rating:

5.0

No problems - excellent service by the staff.

Rating:

5.0

This was a phenomenal experience from start to finish! Thank you! :)

Rating:

4.0

This has nothing to do with BJ's Bait and Feed But I believe U-Haul should be cheaper if we have to do all the work to rent a truck This site is in a great location very clean and organized I believe in self service discount's

Rating:

5.0

The service at the location made it very difficult to check the Uhaul out and return it. I actually had to drive about 5 minutes up the road to even get my phone to start the check out process.

Rating:

4.0

Very knowlegable owner

Rating:

5.0

No complaints

Rating:

2.0

We use a major cell phone service. It took us over an hour to get the van checked back in. I called for help and was told there is nothing they can do to help.

Rating:

1.0

Wrong customer.

Rating:

1.0

There is no cell service to check in on a mobile device

Rating:

5.0

Very good, convenient and easy.

Rating:

5.0

Again, great customer service and support. Great people at BJ Bait and Feed in Freeport, Fl

Rating:

5.0

My experience with the u haul rental from BJ’s bait & feed in Freeport , fl. was hassle free and very easy to reserve the trailer & to pick up and return the trailer.

Rating:

3.0

The trailer gate was full of debris which I cleaned out before returning.

Rating:

2.0

I was told they were open till 11:30 no one was there at 11:20. Person answering the number posted was rude and not helpful. Yelling about how she just left at 11:15. Anyway I paid for a furniture dolly and it wasn't included

Rating:

2.0

No personal service. You called a number to let them know you were dropping off the trailer. Asked to park it and then be on your way. A bit sketchy of an operation.

Rating:

2.0

While the equipment was in good working condition. The location is in a dead zone for cell service and nobody is ever there. They are open for 3 hours a day. Everything has to be done using the app.

Rating:

2.0

Dark, bad labeling trucks. Should give 30 min to check in

Rating:

5.0

Darryl was super helpful and very friendly - made the pick-up experience great!

Rating:

5.0

I do not see where to look and find my balance i owe

Rating:

1.0

From the RUDE phone call telling us basically "fold the blankets or else" (and this was a day before the truck was due back we got this RUDE phone call) to the "cleaning fee of $175 (YES THEY CHARGED US ONE HUNDRED AND SEVENTY FIVE DOLLARS " for a truck that we brought back clean. I am pretty sure we had returned all of the blankets (we did not count but it's not like we took any with us - just trying to be honest) they charged us $144 for missing blankets. I think it all stems back to that phone call from this RUDE lady who was just waiting to get revenge. What this location does not know - we knew this was coming and we have pictures and will be in touch with UHual to get this location back under control. DO NOT RETURN A TRUCK TO THIS LOCATION - YOU WILL REGRET IT !!!!!

Rating:

3.0

Didn't get a receipt, had to use the app to return. This was very inconvenient this is a business expense, and I require a receipt.

Rating:

1.0

BJ'S Bait & Feed (Freeport) Add a photo BJ'S Bait & Feed (Freeport) 2.4 (12) Small businessFishing storeClosed Overview Reviews Photos By owner About Google review summary 5 4 3 2 1 2.4 (12) Reviews All truck2 price2 Sort by Most relevant Newest Highest Lowest Ronda Hartley 11 reviews·2 photos Wow ! I went here because it was convieint and close to my sons new apartment so I figured it would help him save, but boy that was a mistake. I asked to actually pick up the truck from a person not remote arrived with nobody to be seen. … More Rob Logue 6 reviews 3 weeks ago New BJ’s Bait and tackle have the worst UHauls and customer service ever. On one occasion the U-Haul back was loaded with cockroaches. This event the back was filthy. Checking in remotely was a nightmare. They wanted everything except blood and … More 1 Robin Hershman 5 reviews 7 months ago Do not select this return location, their hours are very limited and staff is rarely on site. It is operated remote. I was charged an extra day because they close at 11am on Saturday. Uhaul customer service gave me credit for the extra day. … More 1 Robin Hershman 1 review 7 months ago I posted a review 1 day ago with a one start rating over a disputed charge. BJ's did resolve the disputed $30 fee and has provided a refunded. Based on their response I have amended my review to 3 stars. Yoko Sakamoto Local Guide·196 reviews·164 photos 8 months ago Love the lady that works here she’s friendly and down right wonderful! Dropping off the trailer was easy I highly recommend to others that if you are … More Bradlee Coe Local Guide·188 reviews a year ago Charged me a late fee or a uhaul trailer I returned early. Then called to inquire about it. And the owner Ms. Bobbie was extremely rude. She ran my card without my permission Wilson Johnson 15 reviews·4 photos 3 years ago Nobody on-site for uhaul. Required to use internet, no service on my att or friends Verizon. Told to call the 1800 number. Carol Alexander Local Guide·24 reviews·19 photos 5 months ago Great people Dustyn Spengel Local Guide·21 reviews·8 photos 3 years ago Disrespectful and no care for customers Fernando Zuniga 4 reviews 2 years ago Joe Bobbie Nabers 1 review 10 months ago Brian Fortner Local Guide·6 reviews 2 years ago Ronda Hartley 11 reviews·2 photos Wow ! I went here because it was convieint and close to my sons new apartment so I figured it would help him save, but boy that was a mistake. I asked to actually pick up the truck from a person not remote arrived with nobody to be seen. Called the number on the sign and in the process saw a man walking around I said never mind I found someone and the lady in the phone said " forget it they make you call me anyway " she had to resend me the paperwork do to an error on my part, but couldn't get the agreement to go through so the guy in front of us told us he would just go get the keys and not to worry about it. Also told us to "call when we were all done because the satellite or something can't read the trucks being returned. Pick up was scheduled at 9 we finally left at 9:20 for a 6 hour rental. Rushed to get my son moved put more gas in the van then it had before we left ( have the reciept and time stamp) pulled in a 3:02 dropped the key where the gentleman told me and gave them a call, same lady on the phone says " what do you mean you dropped the key? You had to call first!(which no one told me) Now you will have to wait until Thursday so we can check the mileage and fuel before we release the pending charge" in a very condescending tone and rather rude, she was on speaker and my son couldnt believe the way she spoke to me. Again no one on lot to be found. Well come today what do you know of course we were charged almost 50.00 for gas and completely incorrect mileage ! We went from there to Santa Rosa to just past the uhaul lot and back and was charged for 88 miles ! Absolutely not. My son is just starting on his own and this was an insane expense for him. Shame on you! You all know those numbers were not correct and took advantage of s situation. I wish I would have read all the other reviews before picking this Uhaul pick up/drop off seems like we are not the only ones they have taken advantage of.