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TRACEY R
Customer Reviews for BJ's Bait and Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for a speedy hook-up and friendly service.
jacob sThis drop off point is just an open lot. Location clean and inviting: As mentioned it's just a lot on the side of the road. No defined road or driveway, tall unkept grass, and sandy ground. Personnel: There was no one from U-Haul there. There s only a drop box and a couple of signs directing you where the drop box is. Recommend: Yes I would still recommend a friend or enemy to drop off a rental at this location. It's the only U-Haul location in the area near my home. Dropping it anywhere else would add unnecessary miles and would have put me over the maximum miles (512) on my contract. Great little truck. Comfortable ride. Great gas mileage. Too many stickers on the dash display. The only objection I have to the process is that I (the customer) end up doing most of the work for U-Haul, and I am not an employee. I have to take pictures of the vehicle. I have to post to the web site. Seems like something an employee should do.
DARRYL HGet better internet connectivity in Freeport so the UHaul app will work…lol
SEANA BNo one was there to help during normal work hours, had no service or wifi to upload photos and had to do everything myself and have U Haul customer support help me upload photos so I could drop off the truck after moving across country. U Haul should not allow companies like this be a U Haul servicer because they are making the money off U Haul at all their customers expense and not doing anything to help the customers rent or drop off U Hauls.
Paul LNo one was there during working hours and they were no help in returning the truck and car hauler. There was no service or wifi either so I couldn't upload any of the photos and had to call U haul support and they had to send me an email so I could send the photos. In my opinion and probably most consumers opinion if you want to run a U Haul business you might want to be on site during work hours to run the business. It was extremely frustrating after driving from Colorado to Florida and moving a 4 bed & bath house then to not be able to return the equipment in an easy manner really pissed me off.
Paul LThe location will charge you for cosmetic damages to their vehicles that were there before you rented them.
Madalynn FActually have a place to pick up the truck and not a field. To get the keys and return them is so bad. It is dilapidated and no pathway to get there. I feel bad for anyone trying to return anything in the rain. Then you charge me $50 for cleaning when the only thing I left was the pads that I wasn’t sure I rented or bought and there may have been some sand. Meanwhile, this location looks like a cow pasture. I put I would not recommend it however there aren’t many locations around here.
Cory TDarrell and the manager are both awesome people. They made my experience excellent. Highly recommend them.
David Dtruck that was rented only had a 1/4 tank so had to fill it within first 10 min of driving and instead of filling up at the end of rental period had to guess how much gas i needed making sure not to over fill since uhaul doesn't reimburse for that... then had to go the gas station a second time to fill it back to 1/4 tank. it should be standard to have the trucks filled to a usable level where the renter doesn't have to go straight to needing a fill up
WILLIAM SThe location is a empty lot with grass and sand. It may require a U turn off the hwy depending on the direction you are traveling. There is a black utility trailer towards the back of the property which is a combination storage unit /office. Since I had completed all the required checkin online that process was fairly quick. The lady was not personable and acted as if I had put her out. She indicated that the man on the lot would attach to trailer to my SUV. He seemed to think it was my responsibility to attach the trailer to the vehicle. He said he didn't work for U-hsul. He was on the lot, wearing a U-haul shirt. You tell me? Other locations where I have rented a trailer, the staff gladly attached it to the vehicle to ensure it was done correctly. He made a sarcastic comment as to whether I would be able to undo it when I returned. I had no problem! Be prepared to take photos of the unit on the U-haul website when you pickup and returm the unit. I also took my own. The only service they offered me was convenience for pichup and return. That's the only reason I would use this location again.
Mitchell TThe pick up location’s website is completely incorrect, from business address to phone number. We had to call U-Haul to get the correct number. It was a big hassle.
jeff NCustomer service, accessibility
Chris CLimited hours but great staff!
MICHAEL MThe lady was so MUCH help, want to THANK her again 🩷🩷
DONALD GMy experience was horrible the location was unorganized and I was overcharged above the amount I was quoted. Do not recommend this location to anyone. Very disappointed with my service!
Kerri SWhen I arrived the dolly, furniture pads, and furniture mover were in a different location, so I wasted time trying to find them. After 15 minutes, I called the location office and leaned the whereabouts of the missing equipment. Other than that, everything was fine. I just wished I would have called sooner upon arrival and used the mobile check in.
MARK MIt's kind of chaotic at this location.
Matthew RThis was to a lot location, but the turn procedure was very easy online. I had previously talked with a Uhaul rep on the 800# who assured me the lot location would be easy. It worked out well!!
Bob YSmooth and easy process
Steven EThe issue I have is I was billed for 212 miles for an in town move. I literally moved from one townhome in the verandas to another, less that 1/4 of a mile apart. There is absolutely no way I used that many miles. That’s almost as long as driving to Louisiana. I am super upset that I was billed this amount for literally less that maybe 50 miles with a few back and forths.
Elisha BWonderful people as a 100 % Disabled Veteran I wouldn't go anywhere else , they treat me right Everytime I go there , God Bless Bobby and Ed Army Strong
VINCENT YThank you, they made it very easy to use
MIKE FRemoving this location would be best. The staff is very rude and ignorant. Will not use again..
BRANDON BYou can start by not switching the pickup location less than 24 hours prior to pick up, and if you do, you should CALL the customer.
William FThey were closed and it is completely self service. Everything went well.
tim hA local employee was on site but the total transaction could only be accomplished electronically. With spotty local cell service that was difficult. On site service would have been preferred.
Herb BAll good.
Jerry CDon’t change
LAWRENCE HI’ve reached out to friends who used this facility and all of them had to pay an additional $21 charge due to dropping off the vehicle “after hours”. I have never paid an after hours fee out of the 28 years of being a valued customer, and we’re talking in the middle of the night. My drop off was noon on a Wednesday (which they’re not open very odd) on top of being open for 3hrs on the days they are open. I called and asked about the charge, was told that my discrepancy was sent to corporate and I would receive a call within 72hrs but amazingly never heard back. I wonder how many other people have paid this $21 fee but just dismissed it because it was only that amount. As far as I know minimum wage is much lower than that. We used to live on $40 a week for groceries when my son was born in 2000. I feel I payed enough for an honest service but some how don’t feel I’ve been treated honestly.
JAMIE WThere was no employee on site. It was confusing at first but I followed the instructions on the app and was able to self check myself out and return vehicle.
TIMOTHY HThis is an awful process to return a rented truck. The location is not staffed and having to rely on technology to return a vehicle took over an hour. We are older, but not necessarily ignorant. After multiple phone calls we finally completed the process. The team member was hard to understand at times. Not very friendly. The application took us initially to rent a truck and not return the truck. I would not recommend a location that is not staffed to people that might not have a cell phone to completed this process.
TERENCE VThe woman who is running or managing this location is extremely unprofessional and charges fees which should not be charged. She does this to run up the bill to U-Haul customers. She did it to me and I have since spoken with others in the area and she had also charged a cleaning fee when the truck was clean was well as any additional fees she can charge within her own reason. I had a horrible experience with the woman there and will most likely never rent from the Freeport location again.
Joseph BThe lot is unsupervised in the Afternoon, but I highly recommend it since; the Supervising person overall of this spot in region, is very supportive and will call you back asap with any issues. It was good to have personalized service member attention to my specified rental occasion. I trust this Company.
KAREN CNice location
LUIZ DOnly issue is the internet WiFi would help for customers that a bad area at times.
HECTOR LThis location is essentially just a piece of desert land where you're expected to pick up your truck using an app. The issue is there's no phone reception—so how are you supposed to use the app without internet access? I end up having to call customer service every single time I use this location to get my truck. I use U-Haul regularly for my business, but this is by far the worst location I've dealt with.
Nikki JGreat customer service. Friendly and helpful employee. Highly recommend this place.
EDUARDO GOk
SALVADOR DThe app is terrible requiring too many photos and asking questions that could have been asked in advance. The location office opened while I was still checking in. It took 45 minutes. The truck was not filled with gas. It was below 3/4 of a tank so refilling it to that level was difficult after using the truck. And the trucks were just parked out in a dirt field with the key and key boxes located far away from the trucks. The truck was also in pretty bad shape. It ran fine but its body was beat up.
MICHAEL IFriendly staff. Great location.
EDUARDO GEasy self rental. Friendly folks.
John WSomeone called me and made me modify my reservation, I had a 26 ft truck and a car dolly, to be picked in two diferent locations then both had to be returned in the same location that I did´t choose 1 hour away from my home instead the one at 20 minutes. The whole experience was terrible. Then you charged me 21 extra for the extra miles you made me make.
VICTOR SThe app was difficult and confusing since it wouldn’t allow me to upload my license after I got out of anpp. and the internet service/cell connection was very limit and very slow.
TRACY WPick-up and drop off were assisted by the U-Haul rep on site and were completed easily
Wayne BNo complaints!! Good people !
ROBERT VBobbi was very nasty and dishonest. She lied to me and then overcharged me.
JOSHUA BThey scammed me, charged me all kind of fees that were not true. Do no rent from this location. They will steal your money.
Herman EThe ratchets that secure the webbing that go over the tires of the towed car were rusty. Even with 3 in 1 oil we could not get them to break free. The spindle was rusted in place. Called uhaul customer service and a wrecker was dispatched to our location Herons watch way. The driver was knowledgeable and used a tremendous amount of oil to free the rachets. Both sides were locked. He got both free and were able to strap down the towed vehicle. The trip north to Madison was uneventful in terms of the vehicle hauler. Uhaul needs to pay more attention to this type of maintenance.
MARK WNothing to approve. Joe (I believe was his name) was absolutely awesome! He went above and beyond to help and literally saved the day and my entire move after I had to fire a “professional” moving company. He was outstanding!
Joshua FEverything went well, was very informative and a great person to work with. Keep up the good work. Just keep doing what you’re doing no need for changes. Thank you and have a great day. Steven Miller
Steven MThe gentleman there was fantastic!! Outstanding service and extremely helpful!! Thanks again!
Shad C