Customer Reviews for Black Bridge Automotive
(U-Haul Neighborhood Dealer)

65 reviews

2160 Broad St   Utica, NY 13501

(315) 235-1224

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(315) 235-1224

2160 Broad St
Utica, NY 13501

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best Uhaul location there is in Central NY. David the owner is the most down to earth guy you can ask and went above and beyond to make sure everything was ready for me. Can't ask for a better guy to deal with when you need a uhaul. Great experience.

Jacob L. 
Rating:
5.0

David Caruso is the best uhaul rep i have ever dealt with. Truly looks out for his customers

Kayla F. 
Rating:
5.0

Best service by far of all the U-Haul shops I've been to! Thank you!

CRISTIANOPAUL R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

RENEEM D. 
Rating:
5.0

Fast and courteous service, very smooth transaction.

MARKS Y. 
Rating:
5.0

Make the app actually transfer all the info so the worker doesn't have to be bothered with it when the customer already did it online

Shawn M. 
Rating:
5.0

Smooth transaction

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

CESARALBERTO M. 
Rating:
5.0

Excellent service! I will be using them again in the future!

KRISTINM S. 
Rating:
2.0

Customer did not leave a comment.

Geoffrey M. 
Rating:
5.0

Service was great

eric N. 
Rating:
5.0

Nothing they were very helpful and friendly I will definitely use them again!!!

STEVENM F. 
Rating:
5.0

LOVED David Caruso's positivity and willingness to get us the right trailer! Asked for his contact info so I could write this

ORIEJ F. 
Rating:
1.0

Already put in quite a word with your customer service department. Not very happy.

Micheal G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

The owner was pleasantly and helpful.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

mr Caruso was excellent

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Owner was extremely helpful and professional

Christopher W. 
Rating:
5.0

The manager at this location was very attentive and made sure we had everything we needed before leaving and upon returning to his facility with our rental. I will definitely be using this location again should the need arise.

Lawrence J. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
5.0

Nothing noted. Would highly recommend this location.

richard H. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
4.0

There was an $8 fee on my bill that I don't know what it is for and was not told about. I was told by the regional representative that I spoke with on the phone that the trailer would be available any time after 2 pm until close at 7. I was called by an employee that they had expected me at 2 and that he needed to leave so could I come right then or come back at a later time than I had planned on. It all worked out and we got exactly what we needed but that's what happens when you can't speak directly to the actual business owner and have to go through a middle person. The business owner was awesome to deal with.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Was a very quick in and out process. I arrived, signed the contract, received the rental and left. Upon return the process was just as efficient, Dave was excellent!

vincent A. 
Rating:
5.0

Great service and staff. David was very friendly and courteous

Frankie B. 
Rating:
5.0

Customer did not leave a comment.

joseph L. 
Rating:
5.0

Customer did not leave a comment.

Mary Lou M. 
Rating:
3.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

The gentleman I worked with was fantastic! He was always so pleasant and kind in all interactions. Please keep him on!

Evelyn F. 
Rating:
5.0

Excellent service thank you.

EMILY R. 
Rating:
5.0

The man working there had outstanding customer service.

Kathleen A. 
Rating:
5.0

Customer did not leave a comment.

dave C. 
Rating:
5.0

Customer did not leave a comment.

dave C. 
Rating:
5.0

David Caruso exceeded all expectations. He was helpful and kind way beyond his duties required to rent us a trailer. I have nothing but praise and thanks for the help he provided us.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

roberto R. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Excellent customer service. Very helpful.

Glenn B. 
Rating:
3.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

Dave was very helpful.

eric T. 
Rating:
5.0

Great staff very helpful

Gary N. 
Rating:
5.0

Every good

mohammed O. 
Rating:
5.0

Customer did not leave a comment.

Cesar N. 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Dave at Black Bridge provided outstanding service. Will highly recommend him and will absolutely use him again in the future.

James F. 
Rating:
5.0

Dave provided the best service ever. Very, Very happy..

tom O. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Trevor R. 
Rating:
5.0

Customer did not leave a comment.

Valdmere V. 
Rating:
4.0

A lot of play in steering.

Frederick B. 
Rating:
5.0

Second time using black bridge automotive and uhaul they where 100 percent.

anthony G. 
Rating:
5.0

helped me set the unit up, made sure everything on the trailer worked, gave me emergency phone numbers in case of a problem, I rate him as outstanding

Christian T. 
Rating:
5.0

Nothing but top notch service from start to finish.

anthony G. 
Rating:
5.0

Mr Caruso turned what was a nightmare into a day of sunshine. He was informative, welcoming, accommodating... seemed to go above and beyond. I will recommend him and the facility in the future. I know, if we are in the need of a rental, we will definitely use again.

pam N. 
Rating:
5.0

Excellent service and extremely professional

Genaro H. 
Rating:
5.0

Great Customer service !!!!!!!!

David F. 
Rating:
3.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

DINA G. 
Rating:
5.0

Amazing service!

Genaro H. 
Rating:
5.0

The service was above and beyond. All of my needs were anticipated.

Genaro H. 
No reviews have been submitted for this location.

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