Customer did not leave a comment.
ANGELO O
Customer Reviews for Black Diamond Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dawn at the Parsippany office was great to work with. Knowledgeable and very helpful! I will be back.
CARMINE MI like the place and costumer service is great congratulations Thank you
FRANS VWe dropped off at night, after hours. They should light up the sign near the highway. I almost missed the turnoff. We turned in our rental using the app, we did not encounter any staff but n/a was not an option when answering the rating questions.
WENDY MMiss Dawn was so professional she got me right out very pleasant to work with I would definitely recommend everyone to go there
RODOLFO GWe dropped off keys in drop box and had no interaction with personnel.
BRIAN PSuper friendly and helpful employee!
ANA AService was excellent and was in and out of the facility quickly.
GERARD PTo have crossbars standard in the trucks
KENNETH HStaff member refused to help. Told me "I'm off in 10 minutes, drop the key in the box." Extremely rude and unprofessional. Will not be using this location ever again.
BENJAMIN MCustomer service was excellent!!
JOHN MThe woman who worked there is wonderful. She had a great sense of humor. She also was very proficient at doing her job. It was actually a joy to go there although the rest of my day had not been going particularly well. It’s wonderful that the location is close to any places that sell accessories in case, like me, you forget basically all the things you need to attach the trailer to your truck.… It was a comedy of errors to be sure but, again the woman there was spectacular.
CARA PCharging $5.00 for one mile over the amount allowed is rediculous when I left more gas in the vehicle then when I picked it up. There was more than $5.00 worth of gas in the gas tank. Why can't people just be fair??
Neal HAll went smooth. If anything, maybe include an estimate scale of how much gas to add based on mileage. Small thing that could be super helpful.
Lori GThey scammed me for many things and when i ask for pictures or proof no body give me answer and they charge me a lot of things
OMAR AGreat service
ROGER CThe associate working the desk was extremely polite, effective, and efficient in helping me
KJELL ODawn was friendly, super helpful, knew her stuff, and made pickup a breeze. I’d come back and recommend this location in the future!
SHERRI SPleasant staff, very helpful, great rate, quick pick up and easy drop off! Would definitely rent from here again.
MARCIN BDawn was really great. On the phone and in the office.
CAROLLE HI would recommend this location to a friend in the area as I know of none better. However: 1. Truck itself was poor quality, out of date & antiquated: poor or no suspension, mirrors must be manually adjusted from the outside, manually open and close windows. All these make for an uncomfortable driving experience. 2. Drop off of truck out of hours was very convenient, but I have yet to see my invoice. The email containing a link to my invoice did not work. I emailed customer service with a screenshot of the error message received but have not heard back from anyone. I still do not know what my invoice total is or how it was calculated. Next stop is to challenge it with my credit card company….. Apart from the above U-Haul provides a useful service as a company!
WENDY VWhoever gave me my rental was the best! he was so funny and made the process so easy and fun.
ADAM GIt was our first time renting a U Haul and the experience was great. Thank you!
MARY WWell oiled machine no need to improve
JERMAINE WI would recommend that the customer be informed ahead to watch the tutorial video on the app. I did not realize that was an option until arriving at the pick up location and could have saved some time watching the videos and electronic pick up directions beforehand.
Terrence Hgreat staff
STEPHEN SThe customer service was excellent
ANAND PToo costly at the end .. Home Depot less expensive and trucks with Less miles Run Better
JAVIER CComing on the middle of the day. 2:30 pm Returning my truck one day early because I finished with my moving faster than I thought. Had the truck since Sunday to Wednesday paying $40.00 per each extra day. They wouldn’t refund me my money for bringing the moving truck a day earlier. I think that is terrible to do .
JANETT GBack of van was filthy as I had to sweep it out before I used it. Passenger side wiper fell off while using in the rain. Had to make repair to drive vehicle. Vehicle is poorly maintained. Customer service was great at the counter. Vehicles need a lot to be desired.
EDWARD LCharges you double/other customers charges on top of your charges. Not satisfied.
BIPINCHAN SThe app process was very cumbersome and confusing. You should recommend uploading your pictures and Driver's license before starting check in so the process is quicker
David TThe desk attendant was kind friendly and patient. Her big smile and efficiency brighten what was otherwise a very stressful day. Thx 😊
JEFFERY PAll was great big help having employees like the young lady that helped us, great manners.
MERCEDES CRented a cargo trailer under a guarenteed reservation online. Attentive and pleasant customer service experience. Fast pick up and drop off. Highly recommend Black Diamond Garage for your rental needs!
Brian BAn excellent experience and staff as well.
GREGORY FI've used this location twice for two different moves in NJ and they're customer associates provide the best rental experience I've ever had for any type of rental. It's easy and the equipment is always easy to use and affordable. Highly recommend Black Diamond
JEFFREY RService was excellent. Very helpful and made every very clear to understand. Highly recommend.
CAIO PForced to take an uber 20 minutes to this location after selecting a location within walking distance. Rude staff member on the phone lied saying she spoke with me and I approved the change, when I absolutely didn’t nor was ever called
Andersen SBusiness was closed when i returned truck
Kathleen NNothing everything was perfect!
HARSH MExcellent experience.
GEORGE SThe woman working this location is an absolute professional and makes the entire experience a breeze.
Anthony CMi experiencia en este viaje la peor después de 3 horas de viaje cuando lo voy a entregar en el depósito más cercano a mi ubicación me disen q no puedo entregarlo ahí que tenía q entregarlo donde lo rente tuve q manejar 3 horas mas para atrás porq lo rente en NJ parsipany donde vivía para una muda para Pensilvania para campilll Harrisburg cuando llegó al depósito me disen q ahí no podía entregarlo que tenía q regresar para NJ a entregarlo A la hora de la reserva le pregunté varias beses a la señora q me hizo el contrato donde lo entrego y las varias ovaciones me responde lo mismo en cualquier depósito cercano a mi hubicacion en resumidas cuentas e manejado hoy 9 hora por un error de alguien y tuve q pagar de nuevo el millar de regreso q espero q me lo depositen de vuelta
MIJAIL VI think there needs to be some maintenance done on the equipment. I’ve rented a 10 ft truck several times . Each time I found the side mirrors very difficult to adjust. In addition the tire maintenance light has been on every single time I’ve rented. The overall ride in the vehicle is really rough and bouncy. The attendant on a positive note is absolutely great. Pleasant easy to schedule with. A true professional. Honestly it’s why I keep coming to this location. Hope the comments were helpful.
MICHAEL PVery accommodating and efficient. Provided all the information I needed. Made pick-up and drop off was easy, on-time, billing accurate. I rented a truck for a day. However, I had to keep the truck for another day unexpectedly - team made the change as requested. Thank you ALL!
DONATAS ZU-Haul 26 ft was great experience driving very good truck I personally thanks U-Haul to get me truck in a short time Thank you very much
MAYANK PI had a problem with the trailer. My vehicle wasn’t able to be loaded onto it and I called all the numbers available and didn’t even get a call back. I dropped off the equipment with no mileage, only an hour after picking it up and still never received any calls. I would not recommend this location to anyone.
SCOTT FThe entire process was easy and Dawn was a pleasure to work with.
EILEEN GToo many hidden charges makes the renting expensive.
RENILIN PNone.
Vernon GThe woman who works at this location was helpful and friendly. Thanks for being so awesome!
CHRISTOPHER WIt is extremely difficult to use the UHaul app to return the truck, especially the picture . Without any error, it just keeps asking to take the photo again and again. otherwise, the experience was good
Pravinkumar S