I was very upset the unit that i used did was not advertised as promised. the loading area was not 6 foot wide and I was unable to load my item. I had to return the trailer without picking up my item.
Michael G
Black Diamond Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parsippany, NJ 07054
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- 4.5 Average Customer Rating
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Get trucks with better shock absorption so rough roads don't damage contents.
ANTHONY GEarly pickup via the UHaul app was a failure. The furniture pads I had ordered were not in the van. Then when I started the vehicle, there were low air pressure warnings for 3 of the 4 tires. I had to wait around until the location opened to get assistance. I will say that the staff person was very helpful and set me up with another Van, but this was a frustrating experience. The Van that I ended up using was excellent and in great condition.
Charles AI parked my car in an area I wasn't supposed to. Yes, my fault as I did not notice the signs. However, when I returned the van (after hours), I wasn't able to get my vehicle. But what made it worse was that the Area Manager was contacted FOUR times and never answered the phone. I ended up communicating with the tow yard supervisor who was was able to contact the "owner" of the Uhaul location and they were able to send someone to open the gate. How does the Area Manager not answer the phone in an emergency? I was very disappointed. I sat there for almost an hour waiting to get back in my car.
PATRICK WI’ve rented a U-Haul from Vito’s U-Haul in Dover, NJ for three years without issue. This year U-Haul overrode my rental in Dover, NJ and forced me to use a location in Parsippany, NJ (adding additional cost from miles driven to my trip). I use the truck for a charity golf outing that I run and this added additional expense that wasn’t accounted for. I’m a little disappointed that this happened to be honest. For next year I may look into alternative rental options that are closer proximity to my house.
Daniel K