Employee was 25 minutes late for work leaving us standing outside, holding up our movers that I was paying by the hour. No apology when she finally showed up. She didn’t even acknowledge the fact that we were waiting around for her to stroll in 25 minutes late. She then notified me that they did not have the 2 handtrucks I reserved 3 weeks earlier. The day of my move, already 25 minutes late, and now I find out I have no handtrucks to use for my move. Horrible customer service, no apology for that either. Completely horrible experience I would absolutely not recommend this location to anyone. It’s also the first thing I tell people when they ask how my move went. Do not use U-Haul they completely destroyed a move that I planned flawlessly for 5 weeks, creating so much extra work and time, absolutely wasted time.
Stacy Q
Black Diamond Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parsippany, NJ 07054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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How U-Haul Reviews WorkI can’t think of anything, since the experience was great.
Gary FI do not have any comment for improvement. Everything was great. Dawn was very kind and understanding and helpful. She was a pleasure to meet and work with.
joanne dRental was easy. Dawn was great.
Linda BThe whole process was smooth. Great communication and friendly staff. Fantastic experience!!!!!
John C