Customer Reviews for Blacklock Storage
(U-Haul Neighborhood Dealer)

71 reviews

18400 FM 2920   Tomball, TX 77377

(281) 516-2086

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 516-2086

18400 FM 2920
Tomball, TX 77377

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I always use this drop off location because the staff and facility are the best!

Carl S. 
Rating:
5.0

None at this time

BRENDA H. 
Rating:
5.0

Customer did not leave a comment.

Tenisha G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great customer service, location, and truck was clean. Thank you

Mark N. 
Rating:
5.0

Blacklock Storage was very efficient and easy to work with. The truck was clean and worked well!

Suzanne B. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

-Was not walked vehicle for inspection -Had dried mud and dirt from previous renter -No office notation of the quality of previous return and I was charged for the vehicle being unclean -Employee mentioned they would have had to use a power washer/mop to clean it. Why should I be charged for what was passed on to me?

Jeffrey S. 
Rating:
5.0

I rent several trucks a year and I always return to this location. They are so friendly and helpful! Great customer service and very professional!

carl S. 
Rating:
5.0

Customer did not leave a comment.

Jacinda M. 
Rating:
5.0

A very smooth out operation, hassle free.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Trailer was hooked up by blacklock employee. The trailer came off the ball. Thank goodness it stayed hooked by the chains and didn't damage our truck. Employee upon his examination of receiver, stated it needed work. Hope it's done before another rental.

Don F. 
Rating:
5.0

Customer did not leave a comment.

Fidel R. 
Rating:
4.0

Blacklock Storage was very helpful since we had originally suppose to pick up a 10' truck somewhere else and when we got there we were told that they never have trucks on site and did not say anything positive about the situation. Had to call U Haul to find another truck and had to get a 15' truck. Did not need that big of a truck but all worked out.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Javier O. 
Rating:
5.0

Great people to work with.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Joey R. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

DILLON C. 
Rating:
5.0

Customer did not leave a comment.

April V. 
Rating:
4.0

I tried to check in online yesterday 4-15 but the U-Haul website couldn't pick up my location even though my location was turned on on by cell. That was annoying because then my husband had to take off work to turn in the trailer today 4-16.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE G. 
Rating:
1.0

Location was not open for reservation, had to call several times for someone to assist me at the location.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

The person that served me was very professional and courteous.

robert G. 
Rating:
4.0

Having no advance notice that I wanted to pickup a van that very day, the staff of your location near the intersection of FM 2920 and Mueschke Rd. took my reservation in person and then transferred it to the Blacklock location. I was pleasantly surprised with the service Brian gave me there. The vehicle was very gas efficient. Thank you for a smooth transaction.

Beverly C. 
Rating:
5.0

not much....everything went as it was supposed to.......great service

Donald A. 
Rating:
5.0

Great customer service and experience

Eddie H. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE G. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Will use blacklock for all needs for moving.

PEGGY N. 
Rating:
5.0

Great experience...had everything ready to go for us!!

breanna L. 
Rating:
3.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Easy pickup and drop off

Lottia B. 
Rating:
3.0

The paperwork takes WAY, WAY too long. I use them regularly, need to have a frequent user so I can just get in and out, like the rent car companies do.

LUIS V. 
Rating:
5.0

Excellent personnel and facility; very organized

Brad R. 
Rating:
5.0

Nothing, everything was fine.

THOMAS B. 
Rating:
5.0

My reservation was confirmed for Andys Hardware on Nichols Sawmill Rd. They did not open on time and did not fulfill my contract....unacceptable!!! I quickly changed over to this location on FM 2920 and was well taken care of! Prompt efficient service with a smile. I will use the FM 2920 location for all my moving needs in the future.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Adriana S. 
Rating:
5.0

very convenient location for me. Thanks.

Michaele P. 
Rating:
5.0

Nothing to improve at this location.. Mr. Joe - the boss man gave the best customer service.. anyone could ever ask for.. I would highly recommend this place..Very satisfied customer indeed!!!!!??????

Olivia S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

I did a moblie drop off and didn't speak to anyone. Everything turned out fine though.

Jennifer S. 
Rating:
4.0

No comments.

RUSSELL B. 
Rating:
3.0

Return the truck on 1-21-2017 at 5PM would not give a credit, was not very helpful, will not go there again

RICK Y. 
Rating:
5.0

Customer did not leave a comment.

Evan P. 
Rating:
5.0

Customer did not leave a comment.

Felton L. 
Rating:
3.0

The rental agreement was totally messed up it from what I filled out online. They had me for a truck and a trailer. I only requested a trailer. Then when I went to return the trailer to the other location, the agreement for not correct and had me returning it to the original location. I will probably never use this location again.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

This U-haul dealer was excellent. Unfortunately, the location I was supposed to rent from was not open at the time I was to pick up, and was referred to this location.

BRUCE F. 
Rating:
4.0

Customer did not leave a comment.

Vicki H. 
Rating:
1.0

Get better customer service!!!

maria S. 
Rating:
5.0

Do not change the management...

brad R. 
Rating:
5.0

Everything was great.

Teresa R. 
Rating:
3.0

These guys were good. I had issues with the place being changed and time change without contacting me first, but that was a UHAUL problem.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

nothing

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Ileana F. 
Rating:
4.0

Truck oil light on. Notified personnel at pick up facility. After getting on highway the truck had a serious vibration during the entire trip. Truck needs maintenance.

Wes Y. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Janis K. 
Rating:
5.0

Guys in Tomball were remodeling the place and it looks awesome. They were outside to greet me and it was a very smooth trip.

Gordon P. 
Rating:
5.0

Customer did not leave a comment.

Cyndi S. 
Rating:
4.0

The gentleman running the place was delightful and very helpful. Everything worked out well.

deborah O. 
No reviews have been submitted for this location.

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