Customer Reviews for Blacks Automotive & Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blacks Automotive & Towing

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David B.
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Customer did not leave a comment.

Donald B.
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DONALD D.
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david W.
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The location is very inconvenient to shopping and other amenities needed by customers who are relocating their homes

Charica H.
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TIFFANNY J.
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Family friend. Great service!

Michael C.
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Helena R.
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YVONNE B.
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Your phone app is a joke!!!! Why would Uhaul do something like this!!!

BRANDI M.
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Very nice gentleman who was professional and courteous when I dropped it off.

STEVEN M.
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Customer did not leave a comment.

JOHN P.
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When I pulled in (I was a couple days early), I was greeted with a smile, and didn't even have to get out of my truck... He told me where to put the trailer and walked out to the spot, where HE did the "heavy lifting", pulling it off the hitch. My only issue is that I didn't get his name!! He was FANTASTIC!

Lexie M.
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Jeff Y.
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SAM N.
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WILLIAM K.
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ZACHARIAH B.
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We had a very pleasant pick up experience. The man who assisted us was very friendly and helpful. We were in and out in a timely manner. I would recommend this location to others.

steve C.
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Sarah F.
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David M.
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It was very quick and easy and painless. The gentleman working there was very polite and helpful.

Monty K.
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The check in process is a mess. Your app does work. When it fails the process becomes slow and frustrating .

clinton W.
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The computerized leasing system needs improvement. The program continued to lock up forcing a phone call to management to complete the lease.

Michael C.
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Customer did not leave a comment.

April D.
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The gps pickup would not recognize my location so I had to rely on a person Mr. Brian Black, to help me. He really saved the day

Terry R.
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These guys did a GREAT job helping me. Mr Black went above and beyond to accommodate my needs. He personally was involved in my move with periodic calls to check on my progress. Time only allowed me to pick up the equipment on Sunday when they were closed. Not only that, this man(who cant get around well) walked out and made sure that the employee(who btw, drove back out on his day off to hook up the trailer) was doing the hook up correctly and advised me on safety and operation of the equipment. THANKS GUYS !

Terry R.
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These guys did a GREAT job helping me. Mr Black went above and beyond to accommodate my needs. He personally was involved in my move with periodic calls to check on my progress. Time only allowed me to pick up the equipment on Sunday when they were closed. Not only that, this man(who cant get around well) walked out and made sure that the employee(who btw, drove back out on his day off to hook up the trailer) was doing the hook up correctly and advised me on safety and operation of the equipment. THANKS GUYS !

Tim H.
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Customer did not leave a comment.

Jason B.
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Everything was great until I dropped the trailer off. While waiting on one of the employees to check me out, another (I believe he was the owner of the company) was on the phone complaining about not being able to understand (please excuse my language) “fucking sand niggers”! I do not condone racism and definitely will not do business with. I do not hold uhaul responsible for this, but will not do business there again.

scott C.
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I have nothing in mind that could be any better than it is. Everything was excellent, equipment and sales representative.

YVONNE B.
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Customer did not leave a comment.

Jacob G.
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Better list what is and isn't available or make sure items are where they were ordered to be initially. Luckily the location my uhaul order was transferred to was convenient for me, but if i had lived where the truck was originally ordered to be picked up at then that transfer would have cost me at least 45 minutes to travel there and back

Lisa O.
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Samantha O.
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Kevin S.
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If Brian did not call us, we would have gone to the place we made our reservation for. He is in a town 30 miles away and knew we didn't know that's where to pick up vehicle from. I was never notified by the U-Haul rental place on Morgan ave in Evansville to let us know it wasn't available there. You need to fix this issue with online reservations!! Brian at Blacks Towing saves us several hours of grief!!!

harvy W.
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I think the storage area over the cab may have a leak. Some of our boxes got wet with the wind and rain Saturday.

john F.
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Excellent service very helpful

steve K.
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This was one of the best experiences I have had with all the issues of moving. Direct and to the point and no hidden add-ons.

karen W.
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DEBRA H.
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Above and beyond to get us a truck on short notice on a rainy day, thank you!

stacey C.
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They checked me in very quickly and were very pleasant.

JAMES T.
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Customer did not leave a comment.

dan O.
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We got there and he was waiting on us late Saturday night Super nice and really helped us when we needed the help. Unlike a lot of people he was willing to help after normal business hours. Thank you.

Sara G.
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It was easy to get to the people are friendly my husband didn't have an issue returning it. It was all good.

Joel C.
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Took way to long in rental office. My wife who stayed in vehicle ended up coming inside because she thought something was wrong. There was no one else in office and it still took to long.

david F.
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david F.
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Jane A.
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HARVEY H.
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MIKE C.
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brian B.
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Robert S.
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Chad W.
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Brian was very helpful and courteous!

Dianna C.
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Trucks should have more than 1/2 tank of gas when you pick them up

john E.
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Dennis C.
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benny T.
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Great service David Crow did an excellent job

christie T.
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I called at 9 am on a saturday to schedule a 10 or 15 ft truck. I did so, so I thought. Someone called me at 11:15 to tell me there was a 24 foot truck (the only one available within an hour i think) 45 minutes away at a facility that closed at noon! Good news tho...i was to be charged the lower 15 foot 30 mile distance rate. We barely made it and i was overcharged. Ridiculous. Customer service could not have cared less about our problem! The place was great. Corporate uhaul was disgusting!

David C.
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Matthew A.
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Cannot stress enough how extremely happy I am with this company. I moved to Indiana from North Carolina and towed my vehicle. Brian the owner was extremely helpful and took in the box truck and trailer I towed my vehicle with from North Carolina to Indiana on a Sunday when the shop was scheduled closed... He was even kind enough to give me a ride back to my new apartment after dropping everything off. Absolutely excellent company and wonderful personnel. Semper Fidelis! When you see this, Brian seriously thank you for making this move transition so easy and pleasant. You are an amazing person!

YVONNE B.
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raymond P.
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Nothing

Amy F.
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michelle T.
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michelle T.
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jeremy B.
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DALE S.
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scott C.
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Easy access to move around with your truck. Great people and even helped me find 2 people to unload my 26' truck. Returning the truck was quick and it was checked in quickly!! Definitely would tell others about this location!!

James R.
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Benney C.
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Leroy J.
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The manager of this location was very helpful/friendly and got me out of there quickly.

Jonathan S.
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Very friendly and professional customer service. Was very much appreciated

Don A.
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raymond P.
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Janet W.
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YVONNE B.
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Brian Black is very friendly, very very helpful, the office was very nice, (apparently he's a John Wayne fan)!

KEVIN D.
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Very friendly personnel. Would recommend to a friend.

William G.
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I reserved a truck for a 9AM pickup. I was notified that the truck wasn't going to be there at 9 but had no idea that it wouldn't be there until 4PM. So basically I lost the entire day waiting for a truck that I had reserved days in advance. All I got was "I can't do anything about it." The guy did call as soon as the truck came in but what's the point in reserving it if you can't get it even close to the time you need it. I had 3 people that took the day off to help me but all we could do was stand around and wait.

KENNETH J.
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allen E.
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Vicki G.
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make sure that they have a clean environment and trucks.

Robert J.
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Brian and his team did a great job and even helped me back to my new home

Bruce H.
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U-Haul had my pick up in a town 20 miles from where I requested my pick up. Brian Black straightened out the mix up. Excellent person.

Bill W.
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This was the best truck I have ever rented from Uhaul. Awesome truck, cruise control on long trip, wow. thanks for such great service.

brian C.
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Bonnie K.
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They didn't have any packing supplies

thomas R.
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I don't see what could be improved from my experience renting a 20ft box truck. Truck was clean,full of fuel AC worked. Ar for the staff ,very friendly and all went so smooth as smooth could be. Happy camper here!

Julie S.
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Customer did not leave a comment.

ERIC H.
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Scott D.
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Nothing. Excellent customer service. Brain Black is should teach customer service. It's people like him in Mt Vernon that make this small town so attractive.

KATHY D.
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We reported the issues with the trailer, and when they checked it the found that the connection on the truck was not working. They also discovered that the dolly I had was not the one it showed I was issued. Brian made some calls, and straightened everything out.

Tina M.
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Service at the local level was excellent. They went out of their way to make this a positive experience. However, the corporate experience is not as positive. I reserved the truck online and checked in online and then was required to repeat the process at the rental office. You really need to coordinate your rental procedures so that you don't waste my time and the agent's time. This is on you - not on them!

Robert S.
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Customer did not leave a comment.

Tom B.
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Equipment was clean inside cab and truck, however the windows were filthy. I had to use a brush and soap to remove the bugs.

hannah W.
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Customer did not leave a comment.

jon B.
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Mr. Black was very polite and helpful.

Richard C.
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I have a problem with U-Haul not having the truck where I asked for it to be at a company U-Haul location. I ordered my truck on June 25, 2016 for pickup on July 29, 2016. The day before pick-up U-Haul called me and said that I had to pick the truck up at a different location. This location was another 30 miles away, so I had to drive an extra 60 miles round trip for this truck. U-Haul does not schedule for their customers anymore. Have always used U-Haul since 1984. U-Haul does not pay attention to scheduling for customer convenience anymore.

Randall W.
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Your reservation system is a joke. You did not supply a trailer on the date I requested in Evansville IN. Tried to send me to Newburgh IN a day later than requested. I also witnessed another customer not get a trailer in spite of his reservation 2 weeks earlier. This dealer (Blacks) came in on a Sunday AND had the trailer I wanted. Blacks was a hero. Your business model of overbooking non-existent equipment, sucks!

Yvonne B.
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ben V.
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The place just looked more like a junk yard at first that is why I gave the location a below average grade.

YVONNE B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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