Customer Reviews for Blackwater Trail Antiques

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blackwater Trail Antiques

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Pamela J. on

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Customer did not leave a comment.

Jeffrey R. on

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Our complaint is not with the pick up location, our complaint is with U-Haul. When we arrived to our 24/7 pick up location and started the check in process on our phone, the model # for the truck didn’t match the description as to which truck was in the picture and the compartment code to get our key was also incorrect. We waited on hold with U-haul for 12 minutes before someone finally answered and they continued to give us the wrong code #, they said that’s what they have in their system as the code and they would have to transfer us to a different line. Thankfully, the owner of the building pulled up and saved the day and let us get our keys. It took us an hour to do all of this.

Thomas L. on

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The owner of the location knew nothing about the trucks and how to rent them. I was told I was on my own because I should know what I needed to do. The drop box and key box were behind a homemade trailer with nails sticking out as well as sticker bushes grown up around the location. Very unprofessional and dangerous as I poked my leg on a rusty nail.

robert M. on

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Have done business here 3 times now and Phillip is a pleasure to do business with! Renting his equipment was painless and got my job done with ease!

Samuel H. on

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Great experience and I highly recommend renting from here.

Craig N. on

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The UHaul truck was very dusty inside the cab, and someone had stuck a huge glob of chewing gum right on top of the seat belt adjuster. So when you reached up to raise the height of the shoulder belt, you hand went right in it. Also, the turn signals did not work on the trailer, but the other lights did.

Pamala H. on

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Closes early

RICHARD S. on

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Customer did not leave a comment.

JASON S. on

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Jason M. on

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james O. on

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Very small return center

melissa M. on

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lakeview C. on

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PHILLIP P. on

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charlotte C. on

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