She was so amazing!!! I will definitely come back just because of her serviceJacob M.
Customer Reviews for Blackwell Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JASON P.
Customer did not leave a comment.James D.
Super helpful, courteous and friendly. Help me get checked in, set up and out quickly. I will definitely rent from this location again.Jeffrey S.
Better signage. Address is FM 2920, but you are really on Lee Rd.Mark S.
Customer did not leave a comment.Michelle C.
Customer did not leave a comment.MATTHEW B.
Customer did not leave a comment.SARABJOT K.
Great customer service. Can use a larger street sign because I passed it twiceMarcus H.
Customer did not leave a comment.LAUREN M.
Customer did not leave a comment.MARGARITO D.
Very polite and professional. They were full of information.James P.
Better signage on the main traffic street to make it easier to find, because this location is hidden.Janet S.
Yes i will recommend them. Susan the awesome lady helped me out a lot and made it easier than i thought. It was a breeze and will do business with them againCarlo E.
Create bikeJohn P.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.Phillip D.
Susan was amazing and very accommodating. She would return my calls and answer my questions promptly and completely. A very good experience!RICHARD H.
Customer did not leave a comment.Justin A.
Always have what I need in stock and the staff is always cheerful.Hugh H.
Very helpfulJOHN M.
Very helpful when spotting and unhitching the trailer. Well run location.LAWRENCE L.
So appreciative of the help and niceness of the rental process. Great customer service!!Robert H.
Customer did not leave a comment.Fernando G.
Customer did not leave a comment.JOHN I.
Customer did not leave a comment.THOMAS P.
Customer did not leave a comment.JOHANNES F.
Contacted the place twice and left a voice mail and no one returned my call or informed me of additional charges.Jarrett E.
Perfect experienceJames L.
Thank you Uhaul Associates for continuing to work together to keep your business model successful during these challenging times. Because of this example we all benefit. It is a Win-Win. Thank you!WILLIAM G.
exceptional customer service. I loved how well and concisely they communicated with meRichard H.
Susan is the best, We will only use her if we have to have a U-Haul again.Thanks again Susan for all your help your the best .ðŸ˜SUSAN T.
Nothing! The customer service was excellent. She went above and beyond!Terry B.
Wonderful experience.David L.
The manager on site wouldn't open the gate and when I called he asked me to unload the trailer myself, which I did. I asked if I needed to sign anything to ensure the paperwork was right, he said no and that he would take care of it. As it turns out, they didn't code in the trailer correctly and showed that I never turned it in, and I had to pay an extra $143 for â€œwrong destinationâ€ fee. I finally got it corrected, but only after spending 45 min on the phone with customer service to get it worked out!Bo H.
Very helpful staff, online check in was easy, equipment was ready as promisedDaniel G.
Customer did not leave a comment.Todd N.
Customer did not leave a comment.GIOVANNI C.
Pretty long application process to much. Info neededScott A.
Staff is very friendly and helpful. Layout is not very good. Have to get their attention to pass thru a motorized gate to enter the yard, go inside the building for the transaction, then leave the yard and get the trailer from an alley outside the yard. Not sure anything can be done to improve the location since the trailers don't fit inside the yard. Besides the location issues, Uhaul checkout process continues to disappoint. I should be able to complete the transaction when making the reservation so I just need to back up to the trailer and have the staff confirm the transaction and make the hookup.MARK U.
Customer did not leave a comment.Paul H.
Bearing burned up hub and blew out tire. I told uhaul roadside assistance. After notifying uhaul, 2;hours later they sent someone to verify that the bearing burned up and blew the tire. Then another 2 and a half hours goes by before they send a tow truck to tow back to uhaul in the opposite direction I was going. apologies from them but still charged me full price. I will be using someone else in the future even if it is way out of my way.JAMES D.
Ms Tracy was amazing!!!Meagen M.
Great customer service , ready to go very easy ! Will definitely recommend to others !Christopher S.
Customer did not leave a comment.john H.
Customer did not leave a comment.Jonnalea T.
Customer did not leave a comment.James L.
Customer did not leave a comment.JANA S.
Customer did not leave a comment.Derek R.
The folk at Blackwell Mini Storage were so nice and they went out of their way to ensure we could rent a truck when we needed it. The entire process was fast and pain free. They even realized a mistake I had made while entering my data online and ensure it was taken care of. Please use their service. I definitely will!Christy W.
I ordered online and preregistered via online check-in and even paid with a credit card and for some reason, the place did not have a record of that. I have provided a picture of my DL in my uHaul profile and they still needed me to send a picture of my DL (front and back). I am not sure why I even did that via my profile. we finally got through it but I was looking for a simplicity with COVID-19 and not have to go into the office. The person at the facility did not even wear a mask. I did because I am high-risk. The return was complicated as well because the facility was closed on Sundays, I wanted to return the trailer and furniture dolly and not leave it on the side of the road where someone could steal the dolly. I returned the trailer and put the dolly in an enclosed trailer right next to the one I returned. I also had to check it in online with pictures. Just a complicated return and too much trouble. The equipment was grade A as always from uHaul however there has to be a better check-in and return process. I will only rent from a facility that is open on Sundays.James K.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.Derrick J.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Brandon R.
Customer did not leave a comment.Maria E.
Customer did not leave a comment.Tommy B.
Tracy Patrick is the name of the representative who rented the trailer to me. She was extremely kind and friendly. I have rented from several locations in the area (based on the equipment availability), and this was the smoothest process I've had. I will recommend and be back for additional needs. Thank you again Tracy!Nicholas L.
Access to the office is behind a closed gate. You have to set in your car and wait until someone notices you are there to let you in.John C.
The lady that helped me, I think her name was Tracy, was outstanding. She went out of her way to make sure the truck was ready and wiped down for me. What a sales lady for your team! Thank you!!Kerri H.
Very helpful and prompt. Thank you.Fred J.
Excellent customer service!Donald A.
I had a very pleasant experience at this location.Hsieh-Ya S.
Customer did not leave a comment.Keith G.
Customer did not leave a comment.CATHY C.
Very helpful and friendly checkin and check out.Tricia E.
Very nice lady, very helpful.Tom G.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Lynn N.
Very pleasant experience!Stephen S.
Susan was extremely helpful, thoughtful and thorough during my pick up and drop off!Amber R.
The lady that helped us was wonderful! There was also a supervisor because she was still in training and he was also extremely nice and helpful. Will definitely use that location again!!!Claudia Z.
Customer did not leave a comment.Anthony P.
Good service.Angel G.
Customer did not leave a comment.Darnetha T.
Tracy was so nice and gave the beat customer service. 10/10 would recommend.Callie R.
Fantastic experience and super friendly owners!!!Zachary B.
Customer did not leave a comment.Haley R.
The lady was very nice and helpful.Lorie N.
Put a sign up at Lee Rd. Location hard to find.JAMES K.
Very helpful and niceJason R.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.Monroe Y.
Excelent place to rent a u haul convenient hours excelent service i truly recommend it.Marvin E.
This location did not have any blankets, so we had to go to another store to get what we needed. Very friendly and helpful. Easy to work with.Bryan T.
Customer did not leave a comment.Robert B.
Efficiency and courtesyRussell N.
Customer did not leave a comment.Norman P.
The only person at the location had never hooked up a trailer before, but she had "watched a video". She was really nice but not properly trained. The trailer also had a light that was not working. She called her field manager who after twenty plus minutes on the phone finally decided to drive over, and once he arrived he looked very annoyed at having to be there. The poor woman working there also did not know how to complete my transaction, even though I pre-registered online and the field manager had to walk her through that as well. 1.5 plus hours to pick up a 5' x 9' utility trailer! Good thing I came in early or I never would have made it out of there.david M.
Customer did not leave a comment.ADRIAN S.
Customer did not leave a comment.konstantin L.
Customer did not leave a comment.joseph M.