Customer Reviews for Blessed Again
(U-Haul Neighborhood Dealer)

99 reviews

311 Western Hills Trail   Granbury, TX 76049

(817) 776-4391

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(817) 776-4391

311 Western Hills Trail
Granbury, TX 76049

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

None that I can think of at this time. Was easy to rent and went very smooth.

James T. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I visited 3 locations that day bc they didn't have all equip at one - ie 16' truck appliance folky but everyone was so nice and helpful -

Pam R. 
Rating:
5.0

The location is excellent. Very friendly and helpful service. The only issue I had was with the app. When trying to do my return, I had to take a picture with the app to show the trailer was in clean condition. I tried about 20 times to take a picture, but the app simply would not accept the picture, and i couldn't move on to the next step without a pic. Since I was returning after normal business hours, I finally just gave up on the app, went home, and hoped for the best.

Matthew H. 
Rating:
5.0

I DID NOT RETURN the equipment to "Blessed Again" because it WAS NOT the drop off location I chose when I picked up the equipment!!!! "Blessed Again" is in Granbury Texas. I was going to Cleveland Ohio!!!!! I returned the tow dolly at 10:40AM May 14th, 2022 to the return location on the contract: "U-Haul Moving and Storage at Clark Ave", 6000 Clark Ave, Cleveland OH 44102. The guy who checked me in must have changed the drop off location so he could charge me extra. What you can do to improve service for the next customer is fire the guy who is ripping people off at the Clark Ave location!!!

paul C. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
4.0

Customer did not leave a comment.

dona R. 
Rating:
5.0

Customer did not leave a comment.

Clinton W. 
Rating:
2.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH H. 
Rating:
4.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Very easy to work with.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

LOIS M. 
Rating:
3.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Transaction was smooth. I arrived early. Representative completed rental contract immediately, pulled vehicle to the front of the building, inspected the vehicle with me and I was on my way. The return process was equally as efficient. Rented from this location before. Will select this location again when I need another vehicle.

Joe H. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
4.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

The Team was very friendly and helpful. Improvements, how to adjust passenger side mirror. Thanks U-Haul Team!

Deborah E H. 
Rating:
1.0

Rented 6'x12' trailer to move a new 60" deck zero turn mower. Drove three hours to the pickup location, lowered the gate, only to find A FIVE FOOT OPENING on a 6' trailer! The 60" zero turn mower was actually 64" across and could not be driven into the trailer! Had the gate been 6', as the trailer was advertised, the mower would have easily driven on. Being three hours away, with limited options, we hired a forklift to drop the mower into the trailer. This caused a long delay, which I explained to Susan from the local U-Haul. Once we got the forklift and loaded the trailer, it was late Saturday afternoon. Finding a forklift here in Granbury on a Sunday was not easy, but we did it and got the trailer unloaded and returned to the local agent Sunday evening. We were charged for two days plus a $20 Night Service charge, which we didn't use, authorize, or understand. If the trailer had actually been a 6' trailer as U-Haul advertises it, none of this would have happened, and I certainly would not have had to hire two forklifts at either end! In the future, U-Haul should advise renters clearly that the 6'x12' trailer actually only has a 5' gate! And Susan from the local agent could be a little more understanding of the dilemma U-Haul placed me in by offering a 5' gate on a 6' trailer.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

The most important part of any pick up or drop off location is having the equipment and accessories needed to complete the work and for the employees to complete the rental without any problems. Both my pick up and drop off locations were Perfect.

Joseph S. 
Rating:
5.0

Nothing everything was great

Jonathan S. 
Rating:
5.0

Nothing to improve it was absolutely great, the lady at blessed again was very sweet, kind and helped a lot, definitely would go back! Won't go anywhere else if I have a choice and they're the reason why!

Tyiler W. 
Rating:
5.0

My friend works as a manager at this location. She is awesome and knows how give great customer service! With all the local choices out there, this is the only place to rent from. I won't rent anywhere else. Susan goes above and beyond!

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Lloyd E D. 
Rating:
5.0

Nothing y'all were grate thank you

Johnny P. 
Rating:
5.0

The service was great and they expedited the drop off of the auto transporter.

ROBERT H. 
Rating:
4.0

Although the location was good, and the equipment was fair, the mobile app is deplorable. It is cumbersome and time consuming. If at all possible rent without using the app for pickup. The drop-off proceedure was much easier and faster.

Kent M. 
Rating:
5.0

Susan & Tom did a great job explaining every step of the rental process. ⭐️

DANNY M. 
Rating:
5.0

Susan was very helpful and we appreciated her kindness!

JACKY G. 
Rating:
1.0

Since U-Haul updated it system last night it took me over an hour to get the truck which caused us to be late getting done. Will think twice about using U-Haul again.

John H. 
Rating:
5.0

Customer did not leave a comment.

MORRIS B. 
Rating:
5.0

The lady who helped us was fabulous!!

Jayla J. 
Rating:
3.0

This location was ok but the app sucks. Couldnt get checked in after hours, no dolly, no blankets, no keys, had to call in. When we returned truck night b4 due it was after hours, horrible app, 23 minutes on hold, no one ever answered at toll frer #. Horrible national experience.

LaMont L. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
5.0

Excellent service

JOHN S. 
Rating:
5.0

Awesome experience

seth R. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Susan was a wounderful, great customer care and excellent service I will definitely be coming back to that location.

SHANNON S. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

BOBBY M. 
Rating:
5.0

Excellent experience from pick up to drop off. Staff was very friendly and helpful. I would definitely rent from here again.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
5.0

Customer did not leave a comment.

JOE F. 
Rating:
5.0

The Manager was very courteous and attentive! I've rented Uhaul's at several locations in the past and none were as pleasant as this location. She goes above and beyond plus she has a great personality.

CLINTON H. 
Rating:
5.0

Friendly and personable staff!

TENA E. 
Rating:
4.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

U-Haul needs to add more 6'X12' utility trailers to locations in Hood County Texas.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
5.0

The person that waited on us was very helpful and gave us a lot on tips on the use of the equipment.

LEE S. 
Rating:
5.0

Customer did not leave a comment.

MISTI P. 
Rating:
5.0

Great customer service!

CECIL R. 
Rating:
3.0

The miles and gas gauge weren't accurate on vehicle. Person there said we are giving you extra gas. I said no that's not how that works The miles Were corrected. So when I returned vehicle that I drove 12 total miles in two hours instead of 8, They charged me $10.35 for gas surcharge for 2.3 gallons of gas. The gas needle didn't move. They “tried” to correct it but couldn't or wouldn't. That whole thing seemed to be very shady practice. Of getting extra mileage and charging for gas.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

KYLE K. 
Rating:
5.0

Customer did not leave a comment.

MYRON S. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Susan was excellent when we arrived to pick-up our rental. Friendly knowledgeable, very happy employee.....which makes you feel good about your rental. The young man that checked us in (Maybe named Kyle) was also great. He came out when he saw us pull in and handled the check-in quickly! Overall highly recommend this U-Haul location!!

JUDY D. 
Rating:
5.0

Customer did not leave a comment.

DEEDRA C. 
Rating:
5.0

Susan stream lined the experience. She was very knowledgeable and helpful. Will recommend this location to everyone !!!

BRIAN N. 
Rating:
1.0

Customer did not leave a comment.

KRISTY E. 
Rating:
5.0

No suggestions. Staff was friendly and helpful. Trailer was in good condition. All good.

JEFFERY K. 
Rating:
5.0

Everyone did a great job

RUSSELL E. 
Rating:
2.0

This vehicle needs serious repairs. The steering was awful and had WAY too much play, making it VERY difficult to keep on the road or in my lane.

CONNIE P. 
Rating:
4.0

Customer did not leave a comment.

GERALD R. 
Rating:
5.0

Smooth process and the lady was very accommodating.

LEWIS W. 
Rating:
5.0

Wonderful customer service and so helpful!

HEATHER W. 
Rating:
5.0

Our truck rental needgot moved up a day and Susan was able to make our rental happen in time. Thank you!

CATHY C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Susan and Kyle were VERY helpful - customer service above and beyond. Won't go to another Uhaul place every again except this location

CHRISTY D. 
Rating:
5.0

Customer did not leave a comment.

DAVID L E. 
Rating:
5.0

Nothing to improve on. You were the only one in town that had the trailer and I'm so Glad because it is a great location and will use it from now on.

TERI G. 
Rating:
5.0

Customer did not leave a comment.

Sherry A. 
Rating:
5.0

Super friendly staff, very knowledgeable and helpful with the checkout process.

REX M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

CINDY P. 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDREAS M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Susan is great. No problems. Nice place and good company.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Representative was very friendly and professional. Check out and return we're accomplished quickly.

JIMMIE W. 
Rating:
5.0

Very proficient service ! Highly recommend

ESTHER S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

RICKY W. 
Rating:
5.0

Customer did not leave a comment.

M J A. 
Rating:
5.0

excellent equipment - Uhaul rep was very professional

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

Customer did not leave a comment.

CAITLYN B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Wyatt W. 
No reviews have been submitted for this location.

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