Customer Reviews for Bloedorn Lumber Torrington
(U-Haul Neighborhood Dealer)

315 reviews

219 W 21st Ave   Torrington, WY 82240

(307) 532-2268

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    10 am–3 pm

Services at this Location:

Contact Us

(307) 532-2268

219 W 21st Ave
Torrington, WY 82240

Services at this Location:

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN LAMAR H. 
Rating:
5.0

Customer did not leave a comment.

kate Y. 
Rating:
5.0

Customer did not leave a comment.

Leuis L. 
Rating:
5.0

The young man that helped me did an amazing job, splendid behavior.

Geir J. 
Rating:
5.0

Great

James L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

Marla M. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Bret B. 
Rating:
5.0

Customer did not leave a comment.

Brett D. 
Rating:
3.0

The person in charge of the rental lied to me, gave me false information about the return etc, also had me walk half a mile in 100 degree heat to pick up the truck, added on extra charges.

Terri P. 
Rating:
5.0

It's not their fault. You corporate morons that don't have a clue what you are doing with your billing and customer service. I didn't even use the trailer. I went to Torrington WY. To pick it up on my own time and took it to AJ's and dropped it off and you think you are going to charge me 1,300 dollars ?? I'm starting a dispute with my credit card co as soon as I get home.

RAY G. 
Rating:
1.0

Very unprofessional

Ronald R. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

The truck needs wiper blades as soon as possible. I had to stop driving during a rain storm because the wipers were absolutely worn out and ineffective. There was also food remnants inside the cab and cargo box. Also, the exterior of the truck was dirty and needs a wash.

Aaron A. 
Rating:
4.0

Customer did not leave a comment.

Peggy M. 
Rating:
3.0

Check your tires.

Kayleen C. 
Rating:
5.0

Customer did not leave a comment.

Ezdan F. 
Rating:
5.0

I was suppose to pick up the auto transporter in Scottsbluff, NE instead had to travel over 120 plus miles out of my way and spend over 2 and 1/2 hours out of my day to find a auto transporter that Uhaul reservation had set up at Scottsbluff. I under stand you cannot control when customers drop off your equipment and was ok with going to Torrington. The staff there and Scottsbluff were very professional about the whole thing. But i feel i should be compensated/discounted for my rental expense.

daniel M. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
5.0

It could have been a little bit cheaper

Patti B. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
4.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

It was a hassle free experience and very satisfying. Thank you UHaul!

CHRISTIAN R. 
Rating:
5.0

Counter representative was awesome! He helped me hook up trailer and assisted me with the hook up. I highly recommend the Bloedorn uhaul office.

RICHARD DOUGLAS V. 
Rating:
3.0

Customer did not leave a comment.

MORGAN S. 
Rating:
5.0

Only 1 rear light out of 4 worked. The dealer went out of his way to help repair the lights but nothing worked. We took it as is because after an hour we needed to get going and we would be only driving in daylight.

Rebecca K. 
Rating:
4.0

More precise directions to the location, otherwise, no complaints. Very helpful personnel.

DIANE S. 
Rating:
4.0

Customer did not leave a comment.

Jan TJ M. 
Rating:
4.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

JASON JOSEPH L. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Great service and personable employee. Everything was exactly as reserved. Trailer was in very good condition.

Bruce K. 
Rating:
5.0

Great service

Bryan S. 
Rating:
5.0

Pick up location was good, UHaul roadside assistance was terrible. Our truck would not start after filling up with fuel and did not get a response from roadside assistance for over an hour. Ended up hiring our own mechanic and paying for it ourselves. Would not recommend UHaul brand.

JONATHAN E. 
Rating:
5.0

Customer did not leave a comment.

rick E. 
Rating:
5.0

Customer did not leave a comment.

ALLAN WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Jason Dwaine F. 
Rating:
4.0

Customer did not leave a comment.

ZACKERY JAMES R. 
Rating:
5.0

Have more equipment on hand.

LARRY DEAN M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

The truck was clean and ready. The nearness of the location was great. I was done in less than three hours!

GRANT FRANKLIN W. 
Rating:
4.0

More simplified online booking/ reservation process

CLINTON M. 
Rating:
4.0

Uhaul at this location was great. However I was overcharged and had to call customer service 2x. The first person said she would refund and didn't and said she would call back and didn't. Second person started arguing with me about what I was quoted and when Iwhen I told her she was wrong she decided to call reservation manager who confirmed what I had said. Poor poor customer service by the call center.

BRENDA M. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Jenna A. 
Rating:
5.0

Very helpful in unhooking! Quick process on “paperwork”

George Eugene S. 
Rating:
5.0

Super helpful and friendly.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

rick E. 
Rating:
5.0

Excellent people to work with! I recommend them everytime someone asks who I use to move with. Thank you!

LOREN JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Carmen B. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

I think its fine the way it is. No suggestions

KENNETH B. 
Rating:
4.0

These guys were great and very helpful.

THOMAS G. 
Rating:
4.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

LARRY DEAN M. 
Rating:
3.0

The only issue I had was the trailer jumping off the ball at a railroad track. The ball clasp had not been tightened. Trailer jumped off and repeatedly rammed into the Back of my truck as I tried to stop. Thank goodness for the chains.

Neilnorman B. 
Rating:
5.0

Customer did not leave a comment.

Renay S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS M. 
Rating:
4.0

it is fine

EARNEST C. 
Rating:
5.0

Customer did not leave a comment.

CASANDRA RAPHAEL W. 
Rating:
4.0

Customer did not leave a comment.

JIMMY R. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Randall K. 
Rating:
5.0

Uhaul went above and beyond in Wyoming to ensure I had a truck for my move from Colorado to Wyoming. I'm incredibly grateful for all their hardwork and efforts.

Kari B. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Torringtons location is the best. Very courteous. Not like Lusk's location. I had reserved a truck on Wednesday June 17th. I ask the man, Brian if i needed to pay for it and hecsaid no i could come get it on Saturday thec20 which was the day i needed it. So i traveled 60 miles onky to find out he rented to someone else! He proceeded to tell me Saturday that i needed to go on the website to reserve it. He did not tell me this on Wednesday or I would have done. I called Torrington Location on Saturday and reserved a 20 footer right than and there. Than had to go back 60 miles to pick up the truck. The young man in Torrington was so nice and understandable. I'll always go to this location for any rentals. Please reprimand your man at the location in Lusk! I'm still pissed because i wasted almost all day to do what it would of taken a half of a day to do if I would of gotten my truck in Lusk. I wasted money and gas just to go back to Torrington! I'm happy with the treatment I got in Torrington. I'll always recommend Torrrington!

MARGARET ARLEAN B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

nothing was amazing place and gentlemen

Katrina M. 
Rating:
2.0

Customer did not leave a comment.

Albert U. 
Rating:
5.0

The CSR reps on the phone should inform the customers about the 100 dollar deposit, especially since people like me pay in cash. Also I dont like I pay it in cash right away and have to wait for a check to get my deposit back. I'm a single dad with 2 kids and this put a dent in everything I planned especially since I learned this at the last minute.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

David Wayne C. 
Rating:
4.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Timothy Robert D. 
Rating:
5.0

Customer did not leave a comment.

Dixie Y. 
Rating:
4.0

Customer did not leave a comment.

Joan B. 
Rating:
3.0

Per mile rate quadrupled the cost.

Jeri K. 
Rating:
5.0

Great service

Rene E. 
Rating:
4.0

It is confusing that it costs $100 dollars more to rent a trailer in Nebraska or Colorado than Wyoming when I'm moving to Tennessee. However, I made it work. I don't expect to be moving again so this doesn't apply to me, but I'd have gotten insurance except it was costed out to me at $80 which was near half he price of just making the move. I don't understand your pricing structure and it is them main warning I'd give to my friends interested in your service.

Paul B. 
Rating:
5.0

The service from two different employees was excellent. One had a first name of Jake and a second employee named AdamHernandez. Both went out of their way to help.

verle P. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
2.0

The Uhaul was filthy in the cab and the trailer. Nobody knew anything about inspecting our vehicle for us to tow.

Christina P. 
Rating:
4.0

Locations were fine. Availability of the truck and blankets was terrible! We reserved the truck 6 weeks in advance, checked on it four days in advance, and when we went to pick it up, no truck, no blankets. Delayed us by one whole day. That's not good service.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Terri P. 
Rating:
5.0

Customer did not leave a comment.

Tara P. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Trucks need worked on

Shawn B. 
Rating:
3.0

Customer did not leave a comment.

toni S. 
Rating:
4.0

You could start by having the equipment at the location ordered from. I had to drive 2 and a half hours one way to get my truck and another half hour to get the car trailer...I had reserved them nearly a month before my move date...the local dealer referred me to corporate, which was professionally patronizing, but not really helpful with the real problem of getting my equipment to the location needed. Giving me $100.00 off (which was merely the deposit) didn't pay for the time and expense of the 5 hour round trip. I will pile my belongings in the yard and set fire to them before I ever use U-haul again. BTW this was no fault of the local agents I dealt with...Corporate made their jobs much more difficult than necessary...unfortunately, the locals catch the brubt of most customer's ire.

Bob T. 
Rating:
5.0

Great customer service

Randolph Lee M. 
Rating:
5.0

Customer did not leave a comment.

Kimerley A. 
Rating:
2.0

The staff working the u-haul side of that business have little experience and no knowledge. Friendly and nice, but know little about uhaul or the equipment. This is-was a barrier to getting what is needed.

Terry Lee S. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
No reviews have been submitted for this location.

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