Customer Reviews for Bloedorn Lumber Torrington
(U-Haul Neighborhood Dealer)

353 reviews

219 W 21st Ave   Torrington, WY 82240

(307) 532-2268

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–4 pm

Services at this Location:

Contact Us

(307) 532-2268

219 W 21st Ave
Torrington, WY 82240

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Our rep was helpful and courteous

Stephen S 
Rating:
3.0

I could not even know for sure if we were at a Uhaul rental until I went behind the building to see some trucks. I had to ask another customer if this was the uhaul location...and she didn't know.... They found by pads, but didn't have a hand dolly, so I had to drive to the other location 100 miles away to get my dolly. You all gave me a couple extra days and extra miles on the contract, but I had to pay for my time and gas to make my move happen...just saying. Probably $100 I spent on the trip just to get MY truck to my house...and also spent $60 on my personal vehilcle and my wifes time was another thing. :(

Tom R 
Rating:
5.0

Customer did not leave a comment.

Carina B 
Rating:
4.0

Customer did not leave a comment.

Wanda H 
Rating:
5.0

Customer did not leave a comment.

kerry p 
Rating:
3.0

Customer did not leave a comment.

Brittany M 
Rating:
3.0

Customer did not leave a comment.

VINCE G 
Rating:
5.0

helpful and efficient

GINA L 
Rating:
5.0

Customer did not leave a comment.

todd P 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

Eric N 
Rating:
5.0

Customer did not leave a comment.

ronda H 
Rating:
5.0

Customer did not leave a comment.

Darrell B 
Rating:
5.0

He greated us with a welcome and was very kind and was very good on his computer.

rose b 
Rating:
4.0

Customer did not leave a comment.

Anne D 
Rating:
5.0

Cruise control! It hard to keep it at the speed limit without cruise control

Steven S 
Rating:
5.0

U-haul is a great company with very clean and affordable trucks to rent for those times when you need to move alot of stuff and don’t have other means of doing it! Whether you need to move a few miles or a long distance it’s a great way to get it done! Thanks again

Destry W 
Rating:
5.0

Great Customer Service

Patricia F 
Rating:
5.0

Customer did not leave a comment.

Patricia F 
Rating:
5.0

Customer did not leave a comment.

Stacie W 
Rating:
1.0

They said our lights worked but they didn’t turned out to be the wiring on the trailer was bad. Would like my money back it was a horrible experience

Tanner B 
Rating:
3.0

Said the uhaul system was down. Later I find out they charged me a fuel fee to put 4 gallons of fuel in the truck. I just stopped and put fuel in the truck right before I dropped it off so there was just over a quarter of a tank, but they said there was only a quarter of tank. What a joke. Always a way to squeeze a few more dollars out of the honest person I guess.

Danny W 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Both employees were friendly and knowledgeable of the equipment I needed. I will definitely go back if I'm ever in the need to rent more equipment!

Francisco J 
Rating:
5.0

Customer did not leave a comment.

Paula R 
Rating:
5.0

Customer did not leave a comment.

Janice H 
Rating:
5.0

Customer did not leave a comment.

Guy L 
Rating:
1.0

THE LOCATION WAS NOT THE ISSUE!! Bloedorn was great and very helpful!! The problem was with U-HAUL company itself and this online reservation system. I had a reservation for a truck that was not at that location and hadn't been. I was never contacted via phone or email that there was a problem with my reservation before the time I went to pick it up. The person that the Bloedorn folks called said they had called me several times, they absolutely did not!! I had no missed calls or voicemails. Not did I have any other emails from U-HAUL other than me confirmation. I was told this has been an ongoing issue for will over a year with U-HAUL. It's best to just call the locations that have U-HAUL and reserve. COMPLETELY AVOID the online U-HAUL service!!

Tracey R 
Rating:
5.0

Customer did not leave a comment.

Cynthia P 
Rating:
5.0

Refreshing.

Regina R 
Rating:
5.0

Great experience! Staff is very helpful.

Steven B 
Rating:
5.0

Customer did not leave a comment.

Greg N 
Rating:
5.0

Customer did not leave a comment.

Paula R 
Rating:
5.0

Customer did not leave a comment.

Paula R 
Rating:
5.0

Customer did not leave a comment.

Chris J 
Rating:
1.0

They charged me for an extra day even though I returned it an hour early…I was supposed to get $100 back and only received $41. The truck was returned clean, with less miles than allotted, full of fuel and returned an hour early. And was charged almost $300 for a rental that was supposed to be $169. Not thrilled.

Derek B 
Rating:
5.0

Customer did not leave a comment.

Lyman R 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
5.0

Customer did not leave a comment.

NATHAN L 
Rating:
5.0

Customer did not leave a comment.

kate y 
Rating:
5.0

Customer did not leave a comment.

Leuis L 
Rating:
5.0

The young man that helped me did an amazing job, splendid behavior.

Geir J 
Rating:
5.0

Great

James L 
Rating:
5.0

Customer did not leave a comment.

Lawrence W 
Rating:
5.0

Customer did not leave a comment.

Marla M 
Rating:
5.0

Customer did not leave a comment.

Douglas W 
Rating:
5.0

Customer did not leave a comment.

Terry H 
Rating:
5.0

Customer did not leave a comment.

Bret B 
Rating:
5.0

Customer did not leave a comment.

Brett D 
Rating:
3.0

The person in charge of the rental lied to me, gave me false information about the return etc, also had me walk half a mile in 100 degree heat to pick up the truck, added on extra charges.

Terri P 
Rating:
5.0

It’s not their fault. You corporate morons that don’t have a clue what you are doing with your billing and customer service. I didn’t even use the trailer. I went to Torrington WY. To pick it up on my own time and took it to AJ’s and dropped it off and you think you are going to charge me 1,300 dollars ?? I’m starting a dispute with my credit card co as soon as I get home.

RAY G 
Rating:
1.0

Very unprofessional

Ronald R 
Rating:
4.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

The truck needs wiper blades as soon as possible. I had to stop driving during a rain storm because the wipers were absolutely worn out and ineffective. There was also food remnants inside the cab and cargo box. Also, the exterior of the truck was dirty and needs a wash.

Aaron A 
Rating:
4.0

Customer did not leave a comment.

Peggy M 
Rating:
3.0

Check your tires.

Kayleen C 
Rating:
5.0

Customer did not leave a comment.

Ezdan F 
Rating:
5.0

I was suppose to pick up the auto transporter in Scottsbluff, NE instead had to travel over 120 plus miles out of my way and spend over 2 and 1/2 hours out of my day to find a auto transporter that Uhaul reservation had set up at Scottsbluff. I under stand you cannot control when customers drop off your equipment and was ok with going to Torrington. The staff there and Scottsbluff were very professional about the whole thing. But i feel i should be compensated/discounted for my rental expense.

daniel m 
Rating:
5.0

Customer did not leave a comment.

Norman M 
Rating:
5.0

It could have been a little bit cheaper

Patti B 
Rating:
5.0

Customer did not leave a comment.

Doug H 
Rating:
4.0

Customer did not leave a comment.

Tonya M 
Rating:
5.0

It was a hassle free experience and very satisfying. Thank you UHaul!

CHRISTIAN R 
Rating:
5.0

Counter representative was awesome! He helped me hook up trailer and assisted me with the hook up. I highly recommend the Bloedorn uhaul office.

RICHARD D 
Rating:
3.0

Customer did not leave a comment.

MORGAN S 
Rating:
5.0

Only 1 rear light out of 4 worked. The dealer went out of his way to help repair the lights but nothing worked. We took it as is because after an hour we needed to get going and we would be only driving in daylight.

Rebecca K 
Rating:
4.0

More precise directions to the location, otherwise, no complaints. Very helpful personnel.

DIANE S 
Rating:
4.0

Customer did not leave a comment.

Jan T 
Rating:
4.0

Customer did not leave a comment.

Samantha B 
Rating:
5.0

Customer did not leave a comment.

JASON J 
Rating:
4.0

Customer did not leave a comment.

Mary B 
Rating:
4.0

Customer did not leave a comment.

Jim S 
Rating:
5.0

Great service and personable employee. Everything was exactly as reserved. Trailer was in very good condition.

Bruce K 
Rating:
5.0

Great service

Bryan S 
Rating:
5.0

Pick up location was good, UHaul roadside assistance was terrible. Our truck would not start after filling up with fuel and did not get a response from roadside assistance for over an hour. Ended up hiring our own mechanic and paying for it ourselves. Would not recommend UHaul brand.

JONATHAN E 
Rating:
5.0

Customer did not leave a comment.

rick e 
Rating:
5.0

Customer did not leave a comment.

ALLAN W 
Rating:
5.0

Customer did not leave a comment.

Jason D 
Rating:
4.0

Customer did not leave a comment.

ZACKERY J 
Rating:
5.0

Have more equipment on hand.

LARRY D 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G 
Rating:
5.0

The truck was clean and ready. The nearness of the location was great. I was done in less than three hours!

GRANT F 
Rating:
4.0

More simplified online booking/ reservation process

CLINTON M 
Rating:
4.0

Uhaul at this location was great. However I was overcharged and had to call customer service 2x. The first person said she would refund and didn't and said she would call back and didn't. Second person started arguing with me about what I was quoted and when Iwhen I told her she was wrong she decided to call reservation manager who confirmed what I had said. Poor poor customer service by the call center.

BRENDA M 
Rating:
3.0

Customer did not leave a comment.

JONATHAN S 
Rating:
5.0

Customer did not leave a comment.

Jenna A 
Rating:
5.0

Very helpful in unhooking! Quick process on “paperwork”

George E 
Rating:
5.0

Super helpful and friendly.

Julie S 
Rating:
5.0

Customer did not leave a comment.

Gregory C 
Rating:
5.0

Customer did not leave a comment.

rick e 
Rating:
5.0

Excellent people to work with! I recommend them everytime someone asks who I use to move with. Thank you!

LOREN J 
Rating:
5.0

Customer did not leave a comment.

Richard T 
Rating:
5.0

Customer did not leave a comment.

Carmen B 
Rating:
5.0

Customer did not leave a comment.

Eric J 
Rating:
5.0

I think its fine the way it is. No suggestions

KENNETH B 
Rating:
4.0

These guys were great and very helpful.

THOMAS G 
Rating:
4.0

Customer did not leave a comment.

Barbara S 
Rating:
5.0

Customer did not leave a comment.

LARRY D 
Rating:
3.0

The only issue I had was the trailer jumping off the ball at a railroad track. The ball clasp had not been tightened. Trailer jumped off and repeatedly rammed into the Back of my truck as I tried to stop. Thank goodness for the chains.

Neilnorman B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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