Customer Reviews for Blue Bird Lane Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blue Bird Lane Auto Sales

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Elizabeth C.
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Rental was fast and easy . Highly recommend this Uhaul Rental location fast, and friendly!

Michelle K.
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Blue Bird Lane Auto Sales location customer service was non-existent. They do not answer the phone or respond to messages. Although the man was 3 hours late meeting for our scheduled pick-up, he acted as if we were an inconvenience. Then we ended up paying for an extra day due to not being able to return it on Labor day. By far my worst experience with UHaul.

JASON Z.
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If you're already renting it for the day you shouldn't have to pay for "extra" miles.

Donald S.
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Customer did not leave a comment.

Catherine B.
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Customer did not leave a comment.

Mark C.
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The attendant was great. The computer system, not so much. I had called 1800-uhaul and made a reservation. She screwed it all up. We got there early due to a different time zone. That made things worse. He was explaining the problems with the computer system. Wasn't his fault. Took an hour to get us on the road. UGG! The trailer was great! I'll be back. I just won't call 1800- u-haul or whatever the number was. I'll call the local rental place directly.

Kerry B.
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Customer did not leave a comment.

BRENSON B.
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Mr Conley is supper helpful will send more people your way because of him

Olivia A.
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Customer did not leave a comment.

jimmy G.
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Customer did not leave a comment.

Joseph S.
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Thay stepped up when I needed the most

SHERRI P.
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Fire the customer service lady.

TREY B.
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Customer did not leave a comment.

Penne H.
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Customer did not leave a comment.

Vickie M.
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You can give people what they ask for I ask for 3 days and found out by text messages that I was only given 2 days so they made me paya late fee

Shawn M.
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I received the truck at 2:30 pm and had to return at 1:00 pm. Only giving me 22.5 hours of the agreed 24. Probably not uhauls fault but still made me rush getting my belongings unloaded.

Steve E.
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Customer did not leave a comment.

DEBRA C.
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The representative was efficient, but the equipment (laptop/tablet) with UHAUL app caused issues. I used the online express reservation checkout and it still took over an hour to get check out.

BILLIE R.
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Customer did not leave a comment.

Laura W.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Rory L.
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Again nobody business owner around. I returned and it never was reported returned. Uhaul called to confirm I dropped it off.

Chrystal P.
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Customer did not leave a comment.

Greg Y.
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Very easy to work with. Very nice representative. Will definitely use again at this location.

Gail W.
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Customer did not leave a comment.

tom D.
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The vehicle was dirty. The weather was rainy, owner was not able to get vehicle cleaned before I was picking it up.

Mathew G.
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Reimburse me the $75 I was overcharged. Thanks Mat Gaskins 931-374-7109

Salvatore T.
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Customer did not leave a comment.

jennifer P.
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We had a awesome 1st time experience with UHAUL and a added bonus Robert is very nice and willing to answer any and all questions we had! Thank you

Mary M.
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Customer did not leave a comment.

Ricky M.
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Fast and easy transaction. Had me in and out quickly.

Jill S.
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I have a few suggestions. WHen I called to reserve the UHaul, I said that I would pay in cash. I was not told that i would have to pay an exra $100 deposit. Luckily, I happened to have that with me. In the future, this information should be shared with the customer. I also could not ever get in contact with the original Uhaul drop off location that I had made arrangements to use. I ended up having to drop it off at another location.

Erna H.
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Customer did not leave a comment.

Barbara C.
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Please eliminate the combination locks on the equipment. It took about 30 minutes to get it open which made us miss our first appointment. The truck drove great and got good gas mileage.

DONNIE B.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

Don D.
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Customer did not leave a comment.

DARYL B.
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Customer did not leave a comment.

JOHN F.
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Customer did not leave a comment.

William E.
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Conducted business was fast and cordial. Trailer tower well. Return was simple.

Hope A.
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Easy and smooth drop off, although the electronic check in was not functional.

Wade or Ashley B.
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Customer did not leave a comment.

cynthia B.
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I booked my reservation over the phone, when I went to pick it up no one was there, so I had to do everything over the phone. Then they told me my reservation was canceled the day I call to try to check it in and then the next day after I drop it off, they way over charged me & they won't do anything about it. I will never use UHaul again. I have used them in the past and never had this BAD of an experience. Never Again will I use them.

MARCUS G.
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Excellent service.

WILLIAM L.
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Great customer service!!

Mary W.
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Nothing. Very accommodating.

WILLIAM M.
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Customer did not leave a comment.

Cheryl J.
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I would have like a walk through on checking the mileage and the fuel level. Paper proof of both of these would have been nice. We where handed keys and told to check our email.

james D.
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Customer did not leave a comment.

Jacob E.
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website down, long wait. did not provide me with a correct drop off location, Uhaul fault.

ronald R.
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Customer did not leave a comment.

Phillip C.
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Great Service

JOEL B.
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Confirm, with the customer, the pick up mileage. Send a receipt invoice. The attachment reads, "Sorry...unavailable, at this time." I NEED to know what you've charged me. The equipment performed well, the rental agent was prompt and courteous, and all went well. BUT, I had a discrepancy on the mileage...and NEED to know, if it has been corrected. Thank you.

CITY O.
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Customer did not leave a comment.

JANET G.
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Customer did not leave a comment.

Sherry G.
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RICK A.
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Ashley B.
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Robert was very nice, great expierence overall!

Ronnie R.
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There is never anyone there

Billy G.
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You could let the renter to drop off the Uhaul at other Uhaul location so that it doesn't run up mileage.

Richard R.
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Robert was very helpful and friendly. The truck I rented was clean, although it had only a little over 10K miles on it, the transmission seems to have serious problems.

Katye J.
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Customer did not leave a comment.

Jason P.
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Customer did not leave a comment.

Virginia S.
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I had confirmed and talked to mgr several times. When I went to pick up equip it wasn't there. I had to go to the next town call my movers to say I would be 1 1/2 hrs late, and hope they could still help. when got to the next townI found out I needed an adapter for the electrical, who h no one had told me. Thid fellow in went with me to get it , and installed it for me. I would recommend him.

garrett M.
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Offer military discount

paula B.
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Customer did not leave a comment.

DeResha W.
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Customer did not leave a comment.

Timothy T.
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Customer did not leave a comment.

STEVEN W.
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Customer did not leave a comment.

Priscilla M.
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Customer did not leave a comment.

Richard W.
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Make sure some one is available to receive the truck. Instead of us just dropping it off during business hours.

Jim F.
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Outstanding service! Above and beyond!

Ramona M.
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This location was a vacant lot with 2 trucks and no on sight anything. Even tho I called the gentleman several times to let him know how close we were to the location we still waited 30 minutes for him to arrive on sight in the terrible heat with a 4 year old. During one of our phone conversations he abruptly said he'd have to call me back because his dog got loose. He also added insurance after I told him I didn't want it. I have always used U-Haul and I was beyond disappointed.

scott W.
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Customer did not leave a comment.

MARY S.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Danny L.
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TAMMY R.
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Customer did not leave a comment.

Kerry B.
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TODD C.
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The gentleman was a great help

Josh M.
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Customer did not leave a comment.

SHARON S.
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Customer did not leave a comment.

Sharolete D.
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Customer did not leave a comment.

Jamie B.
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Customer did not leave a comment.

KEITH N.
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Customer did not leave a comment.

LEONARD M.
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Customer did not leave a comment.

laura U.
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Customer did not leave a comment.

Earl F.
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No problems here.

Mortin B.
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mr.conley was very helpful.

KEN B.
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Customer did not leave a comment.

JIMMY W.
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I expected to be able to pick up the dolly in my town. The town was 30 minutes away and in a different time zone.

bobby M.
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Customer did not leave a comment.

AMANDA V.
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This location was great! They had everything together but another uhaul person called and said they couldn't find the trailer... It was sitting on the lots.... maybe uhaul should let this business handle things and stop calling people with false reports....

JACK S.
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Mr. Conley was so helpful. He was efficient and had us on our way very quickly.

DIANE L.
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The man had serious problems getting my reservation straight. It showed I had two days, then I called U-Haul to see about a free month storage? The woman then told me I had three days (which actually helped me since I've had a couple back surgeries & needed that extra day). The woman I spoke with set me up for my return a block away from where I'm staying? When I took it to him cleaner than I received it, he had no record I was coming there AND it was showing (when he got my reservation up), that I was going to be charged for that extra day. The guy at National turnpike helped me waive that charge.

Tony J.
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Customer did not leave a comment.

Jack W.
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Customer did not leave a comment.

TAMMY C.
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dropped off after hours so I didn't see the inside of the building and spoke to no one.

TOM C.
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Provide more signage

PAMELA W.
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I will definitely seek a different rental company next time. I was not given the pick-up location I requested. I was not given the size truck I requested. I was not given the appliance dolly I requested. I was not told that those things I "reserved" were optional. I found out the day before pickup that I had a different location and larger truck than requested...and I found out AT pickup that there was not appliance dolly. I was also disappointed to find out I could not take your insurance on the car dolly without taking unneeded insurance on my car. Poor overall experience. But very nice man at your Greensburg location...he just wasn't given the equipment you promised me when I made the reservation. No stars from me.

No reviews have been submitted for this location.

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