Customer Reviews for Blue Diamond Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blue Diamond Storage

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CHRISTIAN S.
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Great experience, great customer service!

David R.
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i love the customer service never had a problem

Roger B.
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The gentleman at the desk was very helpful since I don't understand how to do all the on line things very well. Our only complaint was there was no ramp on our truck so it was very hard to get heavy furniture inside. We'll have to remember to check that next time.

Kent S.
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Customer did not leave a comment.

MEGAN BETH G.
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Joseph T.
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GERRUN EDWARD M.
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Orlando M.
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CHARLIE T.
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Judith B.
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Jj

Liz K.
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Very well ran, friendly people, easy process

Zuzana R.
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Customer did not leave a comment.

SHERRI DENISE H.
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Everything was explained clearly and easy to understand.

Matthew L.
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Prefer dealing with real live person.

ELMER LIRA C.
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Customer did not leave a comment.

LAWRENCE PETER R.
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The gas was too low. It was closer to 1/8 of a tank than 1/4. Also, the online pickup system had issues

PAUL J C.
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The team working was so friendly and they made everything so much easier.

OMAR ENRIQUE C.
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????

BRENDEN JOSEPH C.
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Customer did not leave a comment.

Danah Lynn D.
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Victor O.
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Sean A.
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The female Manger on the phone was rude and wouldn't let me get a word in when I was trying to clarify if I could pick up the uhaul without contract. She told me that the George Floyd riots were the reason Uhaul wasn't going contactless even though other stores confirmed that wasn't true. After yelling at me she then gave the phone to some else who answered my question in a minute. The two employees that helps us when we picked up were amazing.

William K.
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Quick and easy, everything went perfectly.

Christine D.
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Customer did not leave a comment.

Monica W.
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Pabby S.
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Donald N.
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April H.
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My truck was missing the pads. While I didn't need these, there should have been a place in the app to report this. When I filled out the app to take the truck and also when I filled it out to return it there was no where to report this. The apps asked about damage not about missing items. It also didn't ask if these items were there when I took the truck, since I didn't order pads I didn't think they were missing. I only realized this in the end when it asked if I used them and/or the dolly. Otherwise everything was great.

Robert H.
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First it took over 30 minutes to even get my truck then when I got it it was dirty inside the windshield was Very dirty it was just the all-around bad experience

David S.
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I was reassigned a pickup at a different 4075 Camero due to a Covid. The location was fine. The truck was clean inside and the equipment and blankets were loaded. The exterior was covered with bugs. It would be nice if the UHaul staff cleaned the windshield, lights and front as part of the preparations.

Arnulfo M.
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Yes except

Mikel II S.
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Customer did not leave a comment.

Emily O.
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Don't rent from uhaul. I was trying to pick up the U-Haul truck for 3 hours on the phone with customer service going back and forth get sent to different numbers. Very frustrating. Will not be using again.

Brian F.
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Customer did not leave a comment.

Mussie G.
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Add their location on the U-Haul app. I came about 4 AM to drop off the truck and because their location wasn't on the U-Haul app I wasn't able to drop it off. Which I had to come back in the morning and drop off. Not to mention I live 45 mins away now. So I wasted time and gas!

Michelle S.
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The app was a little confusing and frustrating to retrieve the vehicle. The rest if the experience was great.

James P.
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Customer did not leave a comment.

THOMAS C.
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Jayce O.
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Milton Y.
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Manager was courteous and knowledgeable Store was closed when I booked rental and when I dropped off. It would have been nice to have an assistant to fill in during lunch, etc.

Grace J.
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Customer did not leave a comment.

Steve M.
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I was in and out in less than 5 minutes

Charalambos C.
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Customer did not leave a comment.

Felix S.
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Maybe not give a truck that's completely on empty because the gas line was cut. I ended up spilling a ton of gas on the floor the people were yelling at me. Then i drove it back to tge place i could have blew up and died

Sheila Monica H.
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We got ripped for the actual charges !!!

Alexandria J.
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None, service was great.

Tony B.
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Customer did not leave a comment.

Kenneth S.
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Your employee Angel is amazing. Great guy. Give him a raise. Showed up early stayed late. Helpful and informative all the way through. Can't say enough about him. Great job.

Lennie C.
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Customer did not leave a comment.

Jeremy R.
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I did self check in but there was a man there that came out. He was very friendly to me and my wife.

Leizl H.
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Customer did not leave a comment.

Colleen M.
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Despite the wonderful location, pick up and drop off process, I am very unhappy with my experience. I was charged twice for my rental, both the estimate price and the ending total. When I called customer service I was told that the charges were correct. When I asked the representative to explain each line item to me, she couldn't, and told me the only thing I could do is file a dispute of charges. I asked to speak to a manager or someone who could explain the charges to me, and she put me on hold. After several minutes she returned and told me they had taken another look and that I was correct about the charges being wrong. They then refunded the incorrect amount. The representative was very kind and helpful, and I give kudos to her for helping me resolve the issue. I'm also happy with the outcome; however, this error should not have happened in the first place, and it makes me very hesitant to use uhaul again.

Andrew S.
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Customer did not leave a comment.

Joel P.
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The staff was couteous and made the checkin experience a breeze!

Ismael C.
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Customer did not leave a comment.

christopher M.
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The manager was a great professional guy. I don't remember his name but he was having security and maintenance issues, but helped out really fast. Was a great move because of buget!!

Elmer C.
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Mark P.
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Daniel L.
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Brentyn H.
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Samantha V.
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Put the keys in the correct box

Elias A.
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No Dolly provided and check engine light on

RANDY P.
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Best Uhaul Experience I've ever had!

Gigi S.
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The sales person was awesome!!

Jordyn M.
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Customer did not leave a comment.

William W.
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Joyce C.
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michael P.
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JOHN B.
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omar E.
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Checked in online for noon reservation tried to get the key for the car from the office and no body was inside the location and it was locked. Called location no answer called customer service and they said that the person answered and said will be right there. Person didn't show up for another 30 minutes. At that time it was already 1245. Keep in kind there was a sign in the door saying closed will be back by 1120. Went to return the car around 2pm and the person was not there again. Just seems that he doesn't care to be there.

Benjamin M.
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Customer did not leave a comment.

Gerald C.
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Eric handled by contract and he was very helpful in my understanding of the entire rental process. The truck was just the size that I needed and waswell maintained. The charges were reasonable and II was treated very fairly.

Richard N.
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I was over charged for a day and charged a late fee for non payment when they had my credit card on file. 2 is waiting or a call back from mike or Ryan head of U-Haul and still no contact. I've made several calls, and emails.. I'm out $140. I rent 10-15 U-Hauls a year. First bad experience and I'm prettt surprised at the lack of customer service.

Bhoolaram R.
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Very bad service furniture was damage, they purposely created extra time for themselves so they can charge extra, waited for them over 30 mins and then being charge for an extra thirty mins of time. communication was very rude by the texting getting texts from the movers 9-10pm at nights, will not recommended

Paul B.
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Raise the price but get rid of the mileage charges.

John R.
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Customer did not leave a comment.

Jesse K.
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Customer did not leave a comment.

Colin B.
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They did not have some of the equipment that was on my reservation.

Walt D.
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Customer did not leave a comment.

Edward G.
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Customer did not leave a comment.

Michelle C.
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Steve A.
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Customer Service was excellent! Process and expectations clearly explained. Overall, a 10 to the gentleman that assisted me.

Edward S.
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Customer did not leave a comment.

David H.
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Patricia B.
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edeuardo M.
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Keep up the good work! Excellent service!

Robert M.
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Customer did not leave a comment.

Glenn C.
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Ariana D.
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Francisco P.
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mike G.
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I got a truck with non functional air condition. I was stuck driving 60 miles thru the desert in 115 degree heat with no air condition.

Kirk G.
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Customer did not leave a comment.

Tahira H.
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Brenda S.
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All personel extremely helpful and nice.

Benjamin S.
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Staff was extremely nice. Thanks very much. I'll be sure to use you folks again!

autumn W.
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Customer did not leave a comment.

Brian R.
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When I came to pick up my truck the gas had all been siphoned out. The staff did everything they could short of running out to get gas themselves. They were busy and I can't fault them for that. Apparently they aren't allowed to keep gas at their location but at least had a can to lend out. They were very nice and I feel they did everything in their power to remedy the situation. I only fault uhaul as a company for not providing a locking gas cap. Seeing where the truck is kept and the style of filler neck it is I have no doubt that truck will be siphoned over and over. This inconveniences the customers and stresses the staff. Uhaul should do something about that.

Jared W.
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Customer did not leave a comment.

rodger E.
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Diane G.
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No reviews have been submitted for this location.

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