Customer Reviews for Blue J Convenience
(U-Haul Neighborhood Dealer)

Rating:

1.0

Me and my company have been customers for Uhul for years , this experience with blue j convenience was the worst of all , I returned the truck clean and empty form any garbage, the only thing was my foot marks on the floor from snow , I was asked to mop the floor inside the truck and the back box with a cloth or will charged for mopping.. this was the unacceptable from a uhul rental , never in all my life a rental place ask for this.. I have everything documented and photos available.. even when I said this is not professional and not acceptable way to deal with customer and I will report this , I was told go a head and report it! , even making the experience worse and worse.

Rating:

4.0

The gas tank was not full when I picked it up. I only drove a few kms as the building I moved to was around the corner from both store and previous address. It cost me $40.00 to fill it when I brought it back. I probably only used $10.00 worth of gas.

Rating:

5.0

Very helpful and efficient cant think of any improvements

Rating:

1.0

The hail vans brakes were really bad. There was no walk around. This location was one hour late opening. The personnel at the counter were awful. Im easy to get along with and am a solid customer. Never again, will I use this location.

Rating:

5.0

The staff are very friendly.Get you on the road very quickly.Hassle free. The return part is even easier!!

Rating:

1.0

The grossessery told me to return the car before 8pm and return it before 8pm but they charge me another day. That is not fair.

Rating:

2.0

Inside Smells too bad. Rate they charge higher than i expected

Rating:

3.0

The location and staff were fine. I find the UHaul company to be deceptive. I used the truck for 1 afternoon. I was under the impression that it was $19.95 per day since I see it advertised everywhere. I paid over $100. That seems misleading almost dishonest. I understand my bill, that is not the problem. And yes, the staff gave me an estimated cost before the rental (luckily).

Rating:

5.0

Fast friendly and informative. Our truck was ready and waiting for us at pickup and the return was just as easy. I will go here again

Rating:

5.0

Great bunch of guys at this location, you won’t be disappointed.

Rating:

1.0

Took a picture of the mileage before and after along with the gas gauge. Made sure to show the guy in the store. Dropped off and was told I would get my receipt. When I did get it they charged me more than double the amount of mileage I used. Second time this has happened so these guys are either dishonest or incompetent. Will not be using them again.

Rating:

5.0

The staff are excellent at this location.

Rating:

2.0

Did not subscribe or want collision damage waiver but was still charged the cdw of $16.00,

Rating:

5.0

The staff. Is awesome and very accommodating with my reservation and return time. I have rended you haul trucks here a few times and it's always a real, easy and fast experience.

Rating:

5.0

Great service, quick and staff were efficient and nice.

Rating:

5.0

Good

Rating:

5.0

The service man didn't ask if I wanted insurance on the vehicle or not. He added it without my consent. Just incase of next time I presume.

Rating:

1.0

Terrible experience on this pick up location. The first guy was charging me for $20+ for insurance, and he was trying to explain that it is mandatory and when I seek for clarification he responded very rudely and told me “You don’t understand english?” Then when I returned the vehicle, this 2nd shift guy was trying to charge extra for gas with a hairline difference on the gas level where I know i filled up the gas more than I consumed.

Rating:

1.0

U-Hall could be honest and refunding the difference I paid for the km.

Rating:

1.0

He's pretending himself is busy when we turn back the truck to his store. He or his team don't want to go outside to check the truck after the returner . So he can. He can charge extra after we leave the key. and this is not the first time Either he'll charge you extra mileage. Or he's gonna charge you a cleaning fee or a gas, even if you have a pictures ,, he will not do anything

Rating:

5.0

I think if you put a reversing camera, that would be better

Rating:

5.0

Good service 👍

Rating:

1.0

Was charged 10$ for my foot prints after I returned the truck, they didn’t give the final bill right away because the guy who do that is (not there).

Rating:

1.0

Josh Allen would destroy Patrick mahomes in a fight

Rating:

3.0

No complaints

Rating:

5.0

Good luck

Rating:

2.0

It isn’t so much the pick up place that was the issue, although the person at the counter wasn’t easy to understand. My issue was with how unclear all the ‘prep’ work is and going through it all, then having to still deal with someone in the convenience store. I also don’t recall entering my credit card info, yet there it was on the account? I also think for the rickety old truck you get to drive, cost of mileage is ridiculous!

Rating:

5.0

Staff was friendly and easy process. My only complaint is not being able to return this to st Thomas. We had to return all the way to London, costing us an extra 22 km.

Rating:

5.0

We were quite disappointed in uhaul (not this location specifically). We arrived at our initial location to pick up the truck at 5:30am to discover that the lock box was extremely corroded. We could not get the lock to open, so we called the service centre. The agent told us that the notes suggested that you have to be rough with this lock as it is starting to rust. So, why not change the lock so customers do not struggle? We ended up not being able to remove the lock, and therefore had to wait until 8:00am for another location with the truck we needed to open. This was extremely frustrating as we had already aligned for family to begin helping us move at 6:00am as we were on a strict timeline. This is not the first time we’ve had issues with a mobile pickup with uhaul so I would strongly advise against this.

Rating:

5.0

Vehicle was clean and ready for us and drop off was quick and easy.

Rating:

2.0

Employee at store charged me a late fee for 1.5 hours extra. We had the truck reserved for 5 hours, but the U-Haul website states it’s operates on a 24 hour rental period. I tried calling the pick up store multiple times to see if this was ok, and no one answered. Check out process was slow. Pick up location charged me $1.79 per mile, when I check the website for an estimate it stated $1.09 per mile. Very very disappointed with my experience. I was planning on using U-Haul next weekend to move my belongs, only moved my wife’s belongs this past weekend, but now I am seriously reconsidering. Plan to use enterprise for my next move.

Rating:

5.0

Fast good service.

Rating:

5.0

Thank you

Rating:

4.0

We filled the fuel tank with what we used. The store agent indicated that it was not adequate. We had not option and were charged an extra $16. We also did not expect that a small amount of dust on the floor mat would trigger an additional charge. We chose to clean this ourselves with a cloth - even though there was very little to clean.This was all very disappointing. The process to rent and pick up was simple and fairly fast. The store agent was very kind.

Rating:

5.0

Excellent customer service

Rating:

3.0

I find using the app and doing self service frustrating. I always have trouble making it work. It is never a three step process and then I have to get help at the desk.

Rating:

3.0

The truck reeked of cigarettes and it was completely dusty. They didn't take contactless cards, so I had to get my wife all the way back from our place to bring me a physical card. Not a good experience.

Rating:

1.0

Worse customer service. Not even a single responsible person for giving answers to customers. I will be looking for better option then U-Haul. Hopefully never want to come to U-Haul again. Also, this is totally based on my U-Haul experience on Sep 23, 2023. My reservation number was 14000065. If anyone want to verify legitimacy. Thank you.

Rating:

3.0

I was charged the estimate amount upon pick up and the amount was different upon drop off but nothing was refunded. Charges weren’t clear. Not sure how a rental that was 19.99 plus 16$ for insurance and 45 kms at .89 a km could come to 114. It was returned with no need to top up fuel either.

Rating:

3.0

Dirty windshield needed cleaning . Throw awsy empty bottles from cab.

Rating:

3.0

Very friendly staff but it was a slow process. Equipment for booking the truck wasn’t working so it had to be done on a laptop

Rating:

4.0

The fuel economy Guage in the vehicle was to say at the best not functional. It went up a quickly dropped back to zero then bounced up and down through out the trip both ways up to max back to zero.You never had a clue as to what was happening on fuel economy.

Rating:

5.0

Excellent customer service.

Rating:

4.0

Vehicle dashboard filthy Windshield wipers torn Tires worn out very little tread wear left Inside of van dirty But great service from staff very friendly

Rating:

3.0

Equipment was very dirty they are not willing to clean and stuff also get dirt

Rating:

2.0

I was charged $20 gas fee despite bringing back the van with more gas than when I started. I even took a picture of the before and after.

Rating:

1.0

The guy told me I would pay 3 different amount. One time it was 40. The next he said only 10.50 extra for gas. Then I called back because I was charged differently and he said it was because of the kilometres. I don’t understand why I got charged so many different times and in different amounts. Poor communication but then he tried selling me a vape for 20 minutes.

Rating:

2.0

When booking a U haul and it’s written on the website that you can pay cash and you can also book with debit card but it doesn’t allow you to is very frustrating. It’s also headache when you go to pay cash and they tell you they don’t take cash but a previous time we did it worked then our moving day we couldn’t pay cash and having to go back in and then putting down yet another deposit so we can get it to move. It was a headache and it should not be that frustrating.

Rating:

2.0

Fix your system so I don't have to hand over a credit card to a complete stranger just to watch them enter my information into a laptop! I didn't pay online for a REASON - I don't want my credit card information out there. Now they have the card, the csv AND my driver's license info. They said the payment system wasn't working so they had to do it this way and if I didn't like it, they will cancel the reservation. I will NEVER use this location again.

Rating:

1.0

The pickup was great. Make sure to get pictures of your gas gauge. They tried to say I didn’t put enough gas in. I had to get my own picture and compare it to the clerk. The clerk stated raising his voice at me. I went 40 km and put $25 of gas in. Be careful renting from this location.

Rating:

1.0

The manager at the store, don't deserve the position, he should be working at the mall food court, empty out the garbage and mab the floor. When he learn the customer service then he may be eligible to work in convenience store. He made me believe as he was the ceo of u-haul. I return the truck with gas above the line when I took it, and drop of two and half hour before my expected time, and I got charge more then estimated amount for 8 hours. I'm all done with u-haul. Never again

Rating:

5.0

The Vehicle wasn't clean but we cleaned at the end, another point is I rented the car for a day but I complete my moving in less time I think a discount shoul be considered in these cases :)

Rating:

4.0

Truck was dirty - cab with garbage, food waste and mud, rear with mud and debris that was not suitable for moving my personal items. I ordered 24 moving mats and received none in the truck. After spending time returning to the store, discovered only 12 were available which significantly hindered my move. Store clerk was indifferent and made no effort to assist. Overall a very poor experience.

Rating:

4.0

If a customer request an specific truck size with enough time, try to have it at the requested location

Rating:

4.0

Make sure all the doors are locked by the returning customer.

Rating:

5.0

Very helpful owners. Great experience

Rating:

1.0

The location was too far from my house which was 23 mins drive and i had to take an uber and i had to pay extra for those extra mileage

Rating:

5.0

Every thing good

Rating:

3.0

Clean the truck out. We found a cockroach as soon as we opened the back. Yuck!

Rating:

5.0

nothing

Rating:

5.0

The door width was listed on your website did not show the correct door width of the actual truck. this caused me to have to load everything that I was trying to bring home on an angle and made loading/unloading of the truck extremely difficult.