U-Haul customer service should let us know the store location have different time schedule, when picking up the truck then what it is provided on the U-Haul website. Overall the store owner was very professional and was very helpful and accommodating. I would give him 5/5 star rating
CRISTINA M
Blue J Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6E3P2
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Customer Reviews
- 4.0 Average Customer Rating
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Staff was friendly and easy process. My only complaint is not being able to return this to st Thomas. We had to return all the way to London, costing us an extra 22 km.
TIMORHY LMirror of the passenger side became loose after the truck shook on a padhole. I had the truck loaded already and in my way to my final destination. This is a safety concern as I did not have a safe view of the left side of the truck. Very bad experience.
Gregory GWe were quite disappointed in uhaul (not this location specifically). We arrived at our initial location to pick up the truck at 5:30am to discover that the lock box was extremely corroded. We could not get the lock to open, so we called the service centre. The agent told us that the notes suggested that you have to be rough with this lock as it is starting to rust. So, why not change the lock so customers do not struggle? We ended up not being able to remove the lock, and therefore had to wait until 8:00am for another location with the truck we needed to open. This was extremely frustrating as we had already aligned for family to begin helping us move at 6:00am as we were on a strict timeline. This is not the first time we’ve had issues with a mobile pickup with uhaul so I would strongly advise against this.
Zach SVehicle was clean and ready for us and drop off was quick and easy.
JAMES A