Customer Reviews for Blue Mountain Group Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blue Mountain Group Inc

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Carolyn S.
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Customer did not leave a comment.

Assad J.
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Customer did not leave a comment.

Philip Z.
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Nothing, was a perfect and seamless renal experience.

Pamela M.
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This is a GREAT place for a truck rental. The gentlemen who helped me were kind, courteous and very helpful about my truck rental. I would definitely rent here again.

Ahmed A.
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Excellent customer service!!

CARLOSFERNANDO C.
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Air wasn't coming out of correct vent, left mirror was mildly cracked causing the bottom part to come out of place during the trip and having me in fear that it would fall off and hit someone else

CARYMICHAEL C.
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Customer did not leave a comment.

Mary S.
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Customer did not leave a comment.

VIKTORIA B.
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I was overcharged by $40!!! Attendant did not go over anything at pick up or dropoff, he just told me he'll email me the receipt. That's when I realized he charged me extra 8 miles plus another $29.95 for who knows. I'm trying to reach them for a refund to no availability.

CHRISTOPHERG H.
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It was raining and the truck was leaking water onto our boxes. The truck was also not clean when we got it.

HERSON O.
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Customer did not leave a comment.

GHASSANSHAMEL M.
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location was very easy to find and clean and easy drop off

Karla P.
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N/A

Raj S.
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Customer did not leave a comment.

Micah B.
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I need to speak with someone regarding the overall experience. 561.400.3969.

Robert S.
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Customer did not leave a comment.

HOWARDJOSEPH C.
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Did their best to satisfy my need for a 26 foot truck after having one reserved for weeks. Settled for a 20 foot truck.

DAVIDA B.
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The only challenge was the type of dolley I reserved wasnt available, however was given another type without a charge. Overall experience was good. Would use again if needed.

MARLONLECOUNT S.
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Customer did not leave a comment.

John W.
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service was great, location is nice

rannie D.
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Customer did not leave a comment.

SAUDAALI ABUD F.
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Customer did not leave a comment.

SANDRA A.
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Customer did not leave a comment.

HELENAA H.
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the gentleman at the desk made the drop off process very easy

FARHANG A.
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The U-Haul office supposed to be open at 8, and the guys did not show until 8:30. The office runs like small mom and pop shop. Not impressed!

Taylor M.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

Ghulal S.
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Customer did not leave a comment.

Robert P.
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The two right tires needed air and the vehicle needed an oil change. Other than that, the vehicle worked well.

MOHAMMED A.
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Customer did not leave a comment.

Eric L.
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Customer did not leave a comment.

RICARDO E.
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Customer did not leave a comment.

KOFI O.
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the guy at the desk noman made the rental process very easy, like this location

Reinaldo G.
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great service

Matt S.
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Customer did not leave a comment.

Masood Z.
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Customer did not leave a comment.

KENNETHBRANSON S.
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location is clean, right equipment for the best price

KESHAB S.
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very smooth rental process

Matthew M.
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Customer did not leave a comment.

David P.
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Was charged for a rental that I was not able to do as no keys were available when I arrived for pickup and office was closed. Van was there however it had not been cleaned when I looked at it.

MARCOSPEDRO C.
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Thanks you everything all right

Kris O.
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Fast responsive service

Deborah C.
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Noman was very helpful through out the entire pickup process. Highly recommend Noman!!!

HUMAYUN K.
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None

HELENAA H.
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The person attending the facility was nice. I will certainly give credit where credit is due. The facility and yard has a lot to be desired. The entrance to the yard was difficult to maneuver. Coming off a small road, into a tight driveway is difficult with a normal vehicle. I had a 26' truck towing my car. Once I got in the driveway, there was a small spot to put the truck and park - that was it. There was no room for anything more. The only saving grace to this event, was, I used to drive tractor-trailers for a living; if I did not have the experience, there was no way I would have gotten the equipment from the road into the driveway without running over everything in the equipment pathway. This facility is not well suited for large vehicles.

JENNIFER Y.
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Customer did not leave a comment.

Demetrius Christ H.
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Plenty of room in the back yard.

BRIANLEE M.
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Customer did not leave a comment.

Wagnus P.
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I wish the drop-off process was a little more streamlined. I tried calling the office to let them know I was dropping off the truck the same day, but I didn't get an answer. When I got to the location, I didn't really know where to park the truck. It was difficult entering and exiting through that narrow path; you never really knew if someone was driving through until it was virtually too late. Despite all this, the personnel made the drop-off painless even though we had no prior contact.

Michael M.
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Please lube up the tire strap ratchet.

CHRISTOPHERJOHN G.
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Changed the wrong amount. Awaiting a call back from the representative. Left a voicemail.

Kyle H.
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always been great

He L.
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Customer did not leave a comment.

Hannah H.
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Definitely not. impossible to find and a very dark location.

Yeuhwa S.
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The truck was very dirty. My reservation was $87, but my credit card got charged $117.7. I didn't receive bill/invoice to understand the charge.

WILLIAMSCANLAN S.
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Customer did not leave a comment.

BRIANGERHARD G.
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fix the pot holes please

PATRICK W.
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Customer did not leave a comment.

JAMESSHANNON Q.
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Answered No for ‘well maintained'. The trailer lights worked when I left the rental facility but did not work after that.

Bridgette F.
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Customer did not leave a comment.

Samuel A.
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quick and easy drop off, thanks guys

Can G.
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staff was very helpful

ANNIEYAITZE C.
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Please clean vehicles and ensure they have gas. The cabin and cargo area were dirty and the truck was on Empty with only 45 miles left on it. I have pictures should you want to see them. Thank you

Heather L.
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I completed the online check in only to find when I went to go turn in the key the key lock box was broken and the inside was completely exposed. It was after business hours so no one was there to help. I ended up calling and turning in the truck to another location because I was not comfortable leaving the key like that and risk it being stolen and I be responsible.

Richard M.
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Customer did not leave a comment.

Saifullah S.
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Customer did not leave a comment.

Kenneth B.
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Facilities and lot need a major clean-up.

Takuma J.
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Get newer trucks

Theresa R.
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Customer did not leave a comment.

Clyde M.
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Customer did not leave a comment.

Samuel A.
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drop off was very easy

Arya F.
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Guilma O.
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I was very disappointed because I forgot to put gas and you charge me 72$ that is not right

Eric K.
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Customer did not leave a comment.

GEORGE M.
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Customer did not leave a comment.

Zhiwu W.
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1. This is a vehicle storage place. Too many vehicles (at least half of them are not U-Haul's) are packed in such a small yard, making driving in and out big rental truck very difficult. 2. The service attitude is disappointing! No smell. 3. The truck is so old that it should not be allowed to run on the road. The window cranking handle even fell out during my drive. Due to the size of the truck, I had to keep driving without stop until arriving at the destination to fix it. Caught cold now.

Mark Z.
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Customer did not leave a comment.

Todor G.
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Customer did not leave a comment.

Michael H.
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FAST service during pick up. However had to come back to store to get e-receipt. Otherwise, it was great!

FRANKJOSEPH C.
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everything was great and smooth rental

Jade G.
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Customer did not leave a comment.

Enrique N.
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Customer did not leave a comment.

Todor G.
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Customer did not leave a comment.

Greg E.
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Customer did not leave a comment.

JESSICA A.
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clean inviting location, very good service

CHARLESJAMES N.
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Excellent Customer Service always.

Cedric D.
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BEWARE: THIVES! I rented a truck for a short move. I did everything online, including initiating the pickup but then the person at the counter pretended there was no key for this trick so offered me a similar one. THIS IS WHERE THE SCAM IS: they charged me for triple the miles I actually did with the truck! Also the lot where the trucks are parked looks like a dump/junkyard. I definitely wouldn't feel comfortable leaving my car there overnight.

PEPIN T.
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They did not wear a mask—in violation of the law and at risk to my health and safety.

thakur V.
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Customer did not leave a comment.

MIGUELANGEL F.
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Customer did not leave a comment.

BRETTPALMER S.
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Customer did not leave a comment.

DEBRA B.
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I was a little nervous that the trailer would be there since I was driving over 400 miles the day I picked it up, but it all worked out with no issues.

Alexander G.
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Customer did not leave a comment.

Ryan F.
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Customer did not leave a comment.

Marcel B.
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Customer did not leave a comment.

JOELTIMOTHY M.
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Send me copy of my paid contract to my phone.

Jorge P.
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The truck was dirty and I when I got to the location at 8 was still close when the sign say 8:00 plus I got another size of truck larger than the one I order

Ronald E.
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1.Process to pickup truck before office opened using phone app. was horribly difficult. Took 30 minutes even with a call to the helpline and had to change password 3 times before it finally worked 2. Work and private trucks and vehicles parked in lot and coming and going made it extremely hard to get out of lot 3. Reserved a 15 ft truck and was assigned a 20 foot 4.Cab of truck had dried mud on both sides of floorboard and a picture was submitted on the phone app. 5. Nine packing blankets were thrown in back of cargo area (not folded) but I did not rent any 6. Paint had been spilled in cargo area and rear step 7. Mileage on the truck at pickup was more than shown on electronic copy of agreement mileage. I changed mileage on electronic copy of agreement. Took picture of odometer and tried to continue the process but system would not let us do anything else. Therefore, before I drove out of the lot I already had used over 100 miles of my allotted 129 miles. I was billed for additional miles and after disputing the bill, I was notified 2 days later by email that I would receive a $$ credit but no explanation was provided as to what it was for, or how the amount was determined. I assume it was for a specific number of miles driven above the allocated amount. I should not have had to go through this process.

Lauren S.
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I turned the truck in at 3:30 on Sunday 9/27. My receipt says I dropped the truck off at 10:00 on 9/28. They charged me an extra night.

Kylie M.
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Simply dropped off the truck- no interaction with any staff.

No reviews have been submitted for this location.

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