Customer Reviews for Blue Ridge Auto Outlet LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blue Ridge Auto Outlet LLC

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ADONIS W. on

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The customer service was horrible! The rep was very rude and hung up on me! Very unsatisfactory!

ZAMIR S. on

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Customer did not leave a comment.

Teesha M. on

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The gentleman seemed really bothered by my appointment and presence. I felt as if I was an inconvenience.

Tamika D. on

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Very poor customer service

nisha m. on

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Your dealer was rude and unprofessional.

john r. on

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The U-Haul experience it's self wasn't all that bad, but this auto dealer location was terrible. Right ton the arrival, there was literally only one parking spot, and was then told I couldn't park there, and was instruct to peek in the center of their small lot. I then went inside the dingy, small, office space, and dealt the most in friendly person I could possibly imagine. They literally had multiple posts on the wall that had hulk on it, that said "aditude will be met with aditude". They also had a racist poster of an Asian woman with the text "hurry up and buy". During the purchasing process, I was offered moving blankets, which I asked for, but never received- I was shocked when they actually remembered to take it off my bill. One of the employees also cut off the person driving my car while she was trying to get out of the crowded car lot. The truck was good, but the experience was terrible.

Lakesha M. on

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Never use that vendor again at Blue Ridge Auto Outlet at 9320 Blue Ridge Blvd., KCMO 64138. My husband and I were screamed at, cursed at, threatened with bodily harm (among other things), all because we took safety measures in locking the key in the vehicle. I apologized repeatedly, but it obviously wasn't good enough. He just wanted a target, and we happened to be it. The level of unprofessionalism and lack of customer service was appalling to say the least. Those gentlemen should never be in business. They are representing U-haul and giving the business a bad name. At this point in time, I will not be recommending them to anyone,and unless the matter is addressed with me personally, my first experience with U-haul may be my last. Thanks.

Joshua W. on

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The gentleman at the pick up location was very nice. He made sure that the military discount was on the invoice. When I made the reservation I called to see if one was offered and the person I called said you did not offer one. When the person called to confirm the reservation they said that haul did offer one and added it to the confirmation. I think everyone should be informed that one is offered.

MARKECE B. on

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Roger G. on

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Matthew H. on

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The trailer was in a severe state of disrepair and was not maintained. I mentioned the horrible state of the tires and my concern that the trailer was unsafe. Was told that it would be okay. Once loaded a tire blew on the freeway in near rush hour traffic. Waited almost 4 hours for repair.

GREG B. on

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Very helpful

ANTHONY W. on

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Customer did not leave a comment.

Patsy N. on

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This location indicated that they were open until 6:00 pm when we picked the truck off. We arrived at 5:10 pm and the location was already closed and the gates locked. No one answered the phone number on the contract so we had to call U-Haul's 800 number to figure out how to return the truck. Frustrating!

lisandro a. on

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Badd

RICK L. on

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Customer did not leave a comment.

KYLE W. on

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I think uhaul should offer rates for 24hrs.

ALICE T. on

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Nothing it a nice place to rent from

Thomas M. on

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PATRICIA R. on

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My truck was supposed to be ready at 10:00. The employee did not arrive to open until 10:06, then told me to go sit in my car and wait until he opened up because they didn't open until 10:00 and he had to take time to open. The truck was finally ready at 10:30. Employee never apologized.

Janet C. on

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THENIA P. on

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BRITTANY G. on

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JAMES P. on

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JEAN W. on

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BETTY H. on

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Building was extremely hot and attendant didn't seem to know what he was doing. When I reserved the tuck online I indicated that I wanted truck for 6 hours but was told after I went to pick it up that they closed in 1 and 1\2 hours. And I couldn't return it until Monday. Making me late for work. Furthermore I was told that they opened at 9am s d no one showed until after 10 am and he check another customer out before me giving her my receipt and didn't say any uh ntil the lady return and inform me that she had my receipt.

erica r. on

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Find new employees...cause they are rude ass hell and very disrespectful...

CORRINE M. on

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Very unprofessional. Need to hire a new employer.

Adrienne T. on

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The owner of Blue Ridge Auto Outlet LLC does not know what customer service is. We received no greeting when we arrived. I didn't know until he told me that he closes at 6pm. My reservation was at 3pm, which I paid for 4 hours. I lost an hour that I paid for. I think I should have received a courtesy call prior so I could change my reservation time instead of losing an hour.

ASHLEY A. on

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RODRIQUEZ C. on

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cytrika b. on

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The guy was very very rude from the beginning to the end of the process. He quoted one price and charged a higher price and did not want to explain the difference. When we were asking him questions he told us he did not have time he had a business to run. Mind you there were NO customer on the lot or in the office!!! I will NEVER EVER use that location again nor will I refer anybody. I will always use and encourage others to use the corporate operated locations only. It was quite unbelievable!!! Will never see my business again at that location. Ever!!!

james R. on

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Carrie R. on

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Danielle P. on

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michelle k. on

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Personnel friendly and helpful.

Tamia B. on

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My experience was wonderful. The young men were very professional and very polite. I definitely will be recommending that location and using it all the time for my future moving needs.

kenneth m. on

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I would warn prospective customers that pricing info & fees will be charged & you'll have no idea what they are until its too late, expect the bargain options to magically be unavailable for your needs, so you will pay more than you had anticipated. I'd only recommend the service to enemies, I'd send friends somewhere else

TAMMY S. on

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The rep that was helping me was very rude and unprofessional.

DAVID H. on

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SCOTT W. on

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unprofessional. Also, I had requested 60 pads, but he said that he only had 24 and asked if I wanted them.

JUSTIN M. on

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Edward W. on

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where the hell is my deposit? I was told I would be refunded when I dropped the car dolly off, then I was told it would be mailed to me in a week...not a good way to do business!!!

Pauloa F. on

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Customer service was HORRIBLE!!! No RAMP on the truck!!!!! Seriously???

lorraine d. on

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Excellent customer service

Gene B. on

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JAMES S. on

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DELON H. on

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Rhonda M. on

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CHARLETTE M. on

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Eric E. on

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This location did not have any of the pads we ordered. They were not helpful and nor easy to work with. I would not recommend this location to anyone.

Carol T. on

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nicholas s. on

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Aside from already being treated terrible at a Wichita location I was treated disrespectful and insulted at this location when it should have been a quick in and out deal. What a joke. Uhaul you have lost a customer for life and everyone that ever ask me I will have nothing positive to say..

Gary S. on

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Customer did not leave a comment.

gerald l. on

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They were not there at ten that made me pay more money cause I needed that truck at ten. It was messed up

SETH D. on

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Tami C. on

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First.....I didn't rent from tjis location. Uhaul changed my location, because Toys for Tots rented all the Vans at my favorite location. And sent my reservation to this location.This location was suppose to open at 9 am, when I went to pick up the van, the person who does the uhaul portion wasn't there yet. This was 9:30 am. When I turned the van in. I beat the sales man there for the turn in. The funniest part was, when I hand him the key to the van. He went out and inspected a truck......I rented a Van! His Father had to go out and let him know I had the Van. Embarrassing....Lol! If the UHaul dealership is in a use car lot. Don't go there. It's not their primary business. And they are clueless on customer service. Last. After I got the Van, the guy didn't give me a walk through on the Van for cleanliness or check the mileage or damage. But when I turned it back in, he told me I didn't sweep the back out of the enough and hand me a broom. NEVER AGAIN will I use this location.

NICOLAS H. on

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nothing

PENNY C. on

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Horrible Experience!! Not only was the agent 30 minutes late opening the store the day I picked up the u-hual, he was also late the next morning when I returned it. He didn't apologize either day for being late and he was incredibly rude. He slammed the keys down and didn't even tell me which truck was for me. I had to ask. He didn't tell me when to have the truck back. I had to ask. He just typed, handed me papers to sign and slammed keys down. He even belched really loudly and didn't say excuse me. His lateness caused my movers to have to wait on me and the truck and one of my helpers was late to work. I have never been treated so rudely and unprofessionally in my life. I would NEVER recommend this uhaul location to anyone.

Dana N. on

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The owner was rude, and even tried to kick me off his lot when I objected to his rudeness. Fortunately, I waited until he drove off in his car, and another employee assisted in my rental. The employee even apologized for the owner's actions.

LISA C. on

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The fuel tank example is not a good way for the customer to determine how much gas needed to put back in the truck. I would like for the those examples to look exactly the like gauge that is in the truck. Some of of us are not good with fractions, so those examples can be very confusing and deceiving. I also did not like that you could not easily find out how many miles you started with.

BOYD P. on

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Its really silly when you expect to spend $19.99 and the reality of it is base price is $54.00. Maybe they should disclose information about the true cost . The fuel mileage on a New van wad terrifying 10 gallons to go 31 miles.

LISA M. on

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While this was not the location we had hoped for (farther from our house than the one we had booked), the men there were very professional and quickly had us on our way.

Vicktoria S. on

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Customer did not leave a comment.

CLIFF O. on

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Clerk could only get my credit card to work after several tries and then only after I walked Rund the counter and told him what information was wrong. Inside of trailor was dirty. Did not realize a safety chain was missing until we dropped it off. Pick up location did not have the pads we ordered so had to go to a different u-haul location to pick them up. Overall, not a good experience at all.

DAVID V. on

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There was a location just a couple miles from where I live as apposed to sending me across town.

mikayla h. on

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Did not go over the miles that were on the truck before hand, did not do a walk around before to inspect the vehicle, the truck was given to me with 1/4 a tank of gas and I was told to return it with a 1/2 of tank of gas. The guy was very rude at first and told me that my card would not work when I use it with uhaul all the time and wouldn't even try it until I continued to insist. They did not pull the truck up or even out for me. I had to fennagle around all the other vehicles. Was a loyal customer monthly, that experience has ruined U-haul for me. I will no longer use them nor will I ever recommend it.

randall r. on

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MARK C. on

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Have your employees show up on time to rent the trucks, treat customers with respect. I waited 47 minutes to get out of there, very poor service.

SADI B. on

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WESLEY M. on

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Everything was good. They had no pads to rent.

MICHEAL l. on

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know how computer system works

DAVID V. on

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Customer did not leave a comment.

Donald B. on

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Very small little used car location. The two guys there were nice and got us taken care of in a reasonible amount of time. Overall good experience