My experience picking up was flawless. The employee I spoke with was kind, professional, and helpful. My dropoff experience was horrendous! I showed up 15 minutes before my due time, and the business has closed its parking lot completely with a locked gate. There was physically no way to put the Uhaul onto the premises of the business, but I showed up within the timeframe that Uhaul stated was appropriate. The vehicle had to be left on the business driveway. The keys were left in the outside-hours receptacle as normal. This location should not allow reservations with intent to drop off after close if their parking lot will be gated and chained.
Shale M
Blue Ridge Auto Outlet LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64138
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Customer Reviews
- 3.0 Average Customer Rating
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Great Customer Service
Cynthia EThat man in the shop is rude rude rude, rude, rude
Tangela BOriginally reserved in Lee's Summit MO as it was close to home, for pick up and drop off. was sent to Blue Ridge as soon as I arrived in parking lot for pick up. New location was difficult to pickup, building was locked when I arrived, no one was even there, I had to speak to the ring doorbell to contact the person at the location. Once in contact the individual seemed to not want to be there or help. I was told I would have to wait 2 hrs until they retuned before I could pick up, even though I had a reservation. Drop off was difficult and not easy since it was "in-town" and after hours the location was gated and no place to drop off that was safe. System would not let me drop off at another location. charges were crazy expensive, I was not expecting it to be that much. Probably will not use services again, and defiantly will avoid this location if I have to.
MEAGAN EThe employees was rude and like to curse out the customers and I did not like that what so ever on Monday I will be calling corporate to report them and will never go through U-Haul again because this place
Azzielee C