Customer Reviews for Blue Ridge Moving & Storage LLC
(U-Haul Neighborhood Dealer)

99 reviews

1230 E Main St   Luray, VA 22835

(540) 743-1439

Hours

  • Mon–Fri
    10 am–6 pm
  • Saturday
    10 am–5 pm
  • Sunday
    11 am–4 pm

Services at this Location:

Contact Us

(540) 743-1439

1230 E Main St
Luray, VA 22835

Services at this Location:

Hours

  • Mon–Fri
    10 am–6 pm
  • Saturday
    10 am–5 pm
  • Sunday
    11 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

U-haul website kept going down during mobile check-in and again at drop off.

Lori B. 
Rating:
5.0

Awesome Customer Service!!

Marco J. 
Rating:
5.0

Customer did not leave a comment.

Vicki E. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
3.0

Business was closed.Instructions and phone number were available but could have been more more clearly presented. I called the rep and was provided instructions on where to park the rental unit. I was able to do back and park the unit as requested but not all customers would be able to do this without help.

Frederic H. 
Rating:
5.0

I parked my vehicle in the wrong spot at the rental location and they were kind enough to call me while was away and work things out with owner of the parking area such that my vehicle was not towed or was I charged for my mistake. That was a life saver.

Richard E. 
Rating:
5.0

They were very helpful, easy to work with and friendly. I wish all U-Haul dealers were this professional.

DONALDLEE W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
3.0

The truck was fine and staff was good but I was over charged

Kristy C. 
Rating:
3.0

Customer did not leave a comment.

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Great customer service

Kimberly B. 
Rating:
4.0

Excellent location 2 miles from my new home.

Stacey G. 
Rating:
5.0

Christy and Shauna were incredibly helpful. 10 stars

Shannan L. 
Rating:
5.0

The only place I can see needing any improvement is not with the location. The website use from mobile is horrible in this area and needs to be improved upon somehow. The staff and location were excellent to do business with. Very helpful and went above and beyond when it came to me turning the truck in afterhours. A++++ People Thanks again!

Kevin M. 
Rating:
3.0

We chose to drive out of town to pick up a trailer.

Valerie H. 
Rating:
5.0

Trailer door latch was broken and eventually fell off. Not acceptable, especially for a 500 mile trip. Not safe.

Scott F. 
Rating:
5.0

Was best Experience and no hassle I've ever had when renting anything. thanks again !

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Priteshkumar P. 
Rating:
3.0

Was charged for a Dolly we did not receive.

Corwin M. 
Rating:
5.0

Customer did not leave a comment.

Debbie M. 
Rating:
2.0

Had leaves in it not very clean. Was charged for a lot of miles I didn't use. Then I go to turn it in nobody there and says they there they suppose to be open till 5. Then web site didn't let me check it in. Be nice to get some of my money back for mile I didn't use. I'll never rent from uhaul again

PATRICK T. 
Rating:
5.0

Same comment as above! Don't change the drop off point after contract is signed and agreed upon drop off point is contracted.

Peter K. 
Rating:
2.0

Person at drop off did not remove the trailer, nor was she able to print a receipt. So I had to remove the trailer. See said e mail receipt would arrive in an hour or two. No receipt came until I returned later in the day and another person was able to print receipt and send e mail receipt.

Robert D. 
Rating:
5.0

Nothing. Excellent service. Very friendly staff.

William D. 
Rating:
5.0

Customer did not leave a comment.

Elias S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

I always have a good experience with this U-Haul office so I don't plan to go anywhere else!

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Even though the agent made an adjustment on mileage rate, we had to travel over 20 miles to pick up a vehicle even though I have a location within a mile

John F. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

LIZ R. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
Rating:
1.0

Return our complaint call within the time period you said you would. Find a way to treat your customers based off their time. Had to drive way out of the way to get the uhaul, then had to waste 2 hours due to incompetence/lack of leadership and training within UHAUL. Owner of pickup location was polite, but we should be compensated for driving an hour, to wait for two hours to drive back an hour (4 hours) to where we would pack up.

Coty G. 
Rating:
5.0

Customer did not leave a comment.

Sharon D. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
4.0

Add vehicles that may be turned in to another location.

Marriam W. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

2nd time using this location. Very happy with the experience.

Joseph H. 
Rating:
5.0

Blue Ridge moving saved the experience of having to drive 41 extra miles each way to pickup the vehicle that was scheduled in Harrisonburg. He was polite courteous and stayed in constant communication with me on Sunday and Monday and had the vehicle ready to go and just a pleasant quick experience.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Super helpful, made it easy to return.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Robert D M. 
Rating:
5.0

Everything was top notch. Nothing to suggest. Thank you!

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

The owners are great. Great customer service and helpful. The equipment was clean and functional. The only issue with this place is that they need more space to park their equipment and drive around their building.. It's a hindrance.

Chris J. 
Rating:
4.0

Customer did not leave a comment.

Jean K. 
Rating:
1.0

I parked and walked in. the girl behind counter said to let her get her mom who walked out from back on her cell phone. Just barley looked out door and pointed for where I needed to unhook and back car tow dolley. Said after check in was done I would receive an email. Which I have not received yet. She just went back to phone while I walked out. No other customers around. I would have rathered she looked it over and inspected and told me I was good to go and know my email was coming

RODGER CLINTON J. 
Rating:
5.0

Very helpful and went out of their way to make sure we were taken care of

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

Carey K. 
Rating:
5.0

The staff at Blue Ridge Moving and Storage went above and beyond to assist me. UHAUL had me picking up equipment in 2 locations that were not in any way close or convenient. These folks at Blue Ridge took it upon themselves to drive almost 4 hours round trip to pick up my auto carrier and bring it to where the truck was located. That's quality service and I am grateful to have chosen their location to start my rental.

David B. 
Rating:
5.0

The owner was very helpful and informative.

Marty H. 
Rating:
5.0

Great service, very friendly

anita L. 
Rating:
2.0

The location was fine but the towing dolly had a tire pop not even halfway through the journey and the customer service for road side assistance was dismal.

Kayleigh K. 
Rating:
5.0

Customer did not leave a comment.

SUSANDAWN K. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

The folks at this location are super nice and helpful. It was a pleasure doing business with them.

Diane F. 
Rating:
4.0

Update your On-line status on your equipment.

James C. 
Rating:
5.0

This U-Haul facility was excellent. The on-line service has a lot to be desired. We live in Edinburg VA and wanted a round trip car hauler to pick up a vehicle in Virginia Beach VA. The only one we found with the type of hauler we needed was at this facility (Luray VA). We would have preferred simply picking up a trailer in Virginia Beach VA, and making a one way trip back home... This was not possible on the website once you get past a certain navigation point in the on-line service... The customer would have to re-load the entire web page. VERY INCONVENIENT. This forced us into extra driving of 100 Miles and two extra hours of driving... Please fix the website. Thanks - John Calow

JOHNEUGENE C. 
Rating:
5.0

I can't think of anything ? ... i was HAPPY with everything !!!

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Keep doing what you have been doing.

Louis P. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEFRANCES E. 
Rating:
5.0

Customer did not leave a comment.

Anne D. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Very good experience & friendly staff. I have rented from U-Haul many times.

CAROLH G. 
Rating:
5.0

Excellent customer service and a very cozy Countery store. Blue ridge Convenience

Shawn S. 
Rating:
5.0

I was very happy with the service I received

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
5.0

Customer did not leave a comment.

DONALDLEE W. 
Rating:
5.0

Customer did not leave a comment.

SUSANCAROLE T. 
Rating:
5.0

One- way Pricing could be explained better

WILLIAMTECUMSEH G. 
Rating:
5.0

Customer did not leave a comment.

William Paul D. 
Rating:
5.0

Customer did not leave a comment.

Shawna S. 
Rating:
2.0

Vehicle had several issues when I picked it up. Are vehicles not inspected after each use? Gave owner a copy of what I'm including here. I did not receive any type of adjustment on my final bill. ISSUES UPON RENTAL Dash display reading: Service Stabilitrak Service Traction Control Change Engine Oil Soon Other issues noted: Van pulls hard to the right, especially at higher speeds. Alignment needs to be checked. Left rear turn signal light not working (front signal light flashes quickly). Left rear hazard light not working. Inside of windshield looks like maybe wiped with dirty rag (very streaky). Easy fix. Pool of water forms on the passenger running board inside even with door locked and window secure.

Tracy L. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

RAJESHBHAIHASMUK P. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Excellent customer service! Easy rental experience and reasonable rates!

Shawn S. 
Rating:
4.0

Customer did not leave a comment.

KEVINDECATUR K. 
Rating:
4.0

Customer did not leave a comment.

Bonnie K. 
Rating:
4.0

Great customer service at location!

DAVID G. 
Rating:
5.0

Very happy with the customer service and the quickness of each person helping with any questions or concerns that I came across. Will continue to rent from U-Haul and support their business.

LeAnn C. 
Rating:
2.0

My entire UHaul experience was horrible. I was moved locations 3x. When I arrived to this one, I did not have cell service and had a difficult time logging into the app to find out how to get the keys. I will NEVER rent from UHAUl again.

MICHELLE P. 
Rating:
5.0

Customer did not leave a comment.

DAVIDEDWARD N. 
Rating:
3.0

first of all our pick up location was changed after pick up time. When arriving at original location no one was there and they did not have the vehicle we ordered. After a few phone calls an alternate location was given. When we arrived no one was there and we were given a number to call by a business next door. We then had to wait for someone to arrive. This confusion and travel delayed our pick up by 1 1/2 hours. Very poor pick up experience. I think U-Haul central is the one who caused the confusion, but based on this experience I would not recommend either location.

William I. 
Rating:
4.0

Great customer service. However, the truck has way too much steering play

Jose S. 
Rating:
2.0

The internet service is terrible there and it took me 40 minutes to get my key. People were very nice- no fault of there's.

TONY M. 
Rating:
5.0

They went over and beyond to help with my needs. I highly recommend using this location!

DANIELLE W. 
No reviews have been submitted for this location.

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