The U Haul system was not working so I couldn't pick up the trailer at the designated time. The staff finally figured out how to give me the trailer 6 hours later and an additional trip to the store. No one helped me hook up the trailer or give a final inspection.Ross A.
Customer Reviews for Blystone Towing & Radiator
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super nice and fastTrisha M.
After hours service was extremely helpful!Angela A.
Customer did not leave a comment.David C.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.Brad G.
Friendly, knowledgeable, courteous service.Martin O.
We did notice the trailer latch was not working & happened to be talking to drop off location so I mentioned it. I was told I could use something like strong zip tie and they planned to address it upon turn in. Door stayed shut for us so temporary resolution worked fine & did not delay our trip. Very pleasant operators at both ends of our move. Have used them before & will again without hesitation.SALLY T.
Customer did not leave a comment.Phil G.
Blystone is the bestriver H.
Customer did not leave a comment.Neil S.
Customer did not leave a comment.MICHAEL F.
The trailer was damaged upon pickup. One of the straps to tie down the wheel harness was frayed and very difficult to thread through the ratchet system. Also the right side wheel ramp pin was missing and therefore the ramp would slide out and drag on the ground without being tied down by a rope that we fortunately had.John P.
Customer did not leave a comment.Wayne G.
Customer did not leave a comment.Wesley C.
Great ExperianceJon K.
Customer did not leave a comment.Jeff F.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.George R.
I work for a dealer and blystones did not know what they were doing.Chris H.
Quick and easy! Pickup was simple and fast, trailer was exactly as requested, and return was even faster!!David B.
Customer did not leave a comment.BILL M.
Customer did not leave a comment.Toni M.
Customer did not leave a comment.ANDY S.
Customer did not leave a comment.Debbie N.
Customer did not leave a comment.Deniece A.
I don't want to blame the location but not sure what the problem was when you schedule a 24-hr self pick up and you get there and get a message on the app that you have to wait until the place opens. That defeats the purpose. Had to wait until 9 when scheduled at 8. When people are moving, it's very inconvenient to waste an hour waiting for a place to open. Ridiculous.Jordan K.
Customer did not leave a comment.Jeri B.
Customer did not leave a comment.RICHARD R.
More counter people and stop the the excessive wait times for a human to answer the phone. Called for 2 days and couldn't get anyone to pick up the phone. Finally drove to their location.Leon K.
Customer did not leave a comment.BRIAN S.
I had a Uhaul installed hitch/receiver unit on my vehicle. Nevertheless the electric plug on the trailer did not match my hitch configuration. I was surprised at the very overpriced electrical adaptor cost - more than the daily rental cost of the trailer. The ability to attach to standard electrical systems should be in the cost of the rental. I should not be charged $35+ for something that is about 4 ounces of plastic and metal and is made by the supplier for little more than $2.Major M.
Customer did not leave a comment.Dave A.
Great job Blystones, thanks again.Kody B.
Great location, highly recommended!WILLIAM H.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Jeffrey S.
Despite having a confirmation/reservation for a 15' truck, there was no equipment when I arrived. The only equipment available was an undersized trailer. My moving plans had to be cancelled because of the lack of a truck. I incurred costs for the movers I arranged to load and unload the truck. This is the second and final time that UHaul has done this to me. Terrible experienceJohn M.
Extremely friendly and willing to go above and beyond to accommodate changes. Absolutely would recommend this place.BUTCH P.
Excellent service at Portage Uhaul Center. I strongly recommend it. ThanksLORENZO P.
Customer did not leave a comment.greg M.
All personnel were friendly. YOUR APP does not work well! I would tell everyone NOT to use it. I would appreciate a call from your service department to talk to them about this. AGAIN rely on your strength which is your people, not the APP...figure something else out.Steve G.
Customer did not leave a comment.HAL C.
Asked for a pickup truck got a big 15 foot storage moving truck - not at all what was expecting not ideal for what I needed the use of it for at all. Rented a truck and trailer - didn't hook the trailer up to the truck or even offer to do so - never hooked a trailer up before myself but did it.Madeline W.
Customer did not leave a comment.Tammy M.
Though staff was friendly, pickup was scheduled for 9:30, vehicle was not ready, had to wait 45 minutes. Gas tank was not totally filled and there was garbage from a previous driver in the cab. No one in this facility was wearing masks for Covid protection. They did wipe down the cab of the vehicle before we left. Would have preferred to use the Baraboo location for pickup as requested.Brittany B.
Customer did not leave a comment.Joanne D.
Customer did not leave a comment.Stacey L.
Customer did not leave a comment.Jeremiah G.
Customer did not leave a comment.Kody B.
Customer did not leave a comment.Trisha M.
Your online ordering process is a bit misrepresentational. I was NOT HAPPY about the extra work I had to put in to ensure I wasn't booked a truck in another county. If a client books a 10-foot truck at one location, Uhaul should not move said reservation to another location in another county without talking to the client first. I was not impressed with the way Uhaul tried to go behind my back and change my original booking.Danny B.
Customer did not leave a comment.lavee Y.
We were told that there was a certain truck available for us but when we arrived, there were no trucks. Fortunately, we had someone help us find another truck in the amount of time we needed it. Make sure to know what you have.dallas D.
Customer did not leave a comment.knute N.
Customer did not leave a comment.William T.
Nothing. We were very well taken care of. Thank youMicah H.
Customer did not leave a comment.Donna S.
Customer did not leave a comment.Butch N.
I did contact the local U-Haul company after we picked up the truck, expressing my concern over the cleanliness of the front cab. As I mentioned to the person on the phone, it looked dirty inside. We began wiping everything down with a Clorox wipe...first one was filthy. This gave me zero confidence that it had been properly cleaned; I was upset that, due to the current Covid-19 situation, things hadn't been more thoroughly attended to. Wiped down the steering wheel, seats, all knobs and handles, seatbelts, front panel, door grabs, etc. This took many cleaning wipes...all very dirty. A type of arm or knee brace...used...was found under the seat. Although the staff at pickup were friendly, I was dissatisfied with the company because of this.Kris S.
The whole process was smooth and fast. I was in and out in 10 minutes.Patrick Q.
Service personal were very nice to deal withSUSAN F.
Very friendly. Quickly got through the paperwork and got me on my way. Truck was clean and ran smoothly. Zero complaints on my end!Kevin B.
Customer did not leave a comment.Shelby W.
Faster check in process. Took almost 20 min. Then wasnt shown which truck.. no one offered to help hook the trailer.Aaron G.
Blystones in Portage, WI female working Sat afternoon on 4/04/2020 she is still very Poor customer service. Your uhaul co is losing money because people do not like dealing with her. I had the uhaul for 2 1/2 hours and it cost me $100.00 this is $50.00 more than I was quoted. Please call me at 608-220-4591MARY S.
I would strongly recommend others to use Blystones for Uhaul Services. The ladies were very nice, helpful, and worked very quickly to fulfill our Uhaul needs. Thank you, Blystones!!Emmet M.
The front desk ladies were very nice, courteous, and worked very quickly. I would definitely steongly recommend others to go to Blystones for Uhaul Services.Emmet M.
everything was great thank youriver H.
Customer did not leave a comment.Rachel P.
Customer did not leave a comment.Robert V.
Customer did not leave a comment.Cole J.
Customer did not leave a comment.WERNER G.
Customer did not leave a comment.RIVER H.
When we picked up our trucks, there were locks on the back that no one had the combinations to and after many attempts they finally cut them off. Also, we reserved our trucks and tow dolly 2 weeks in advance and 24 hours prior to pick-up they called to confirm our reservation but informed me they could not provide the tow dolly.cal N.
Customer did not leave a comment.Jeremy K.
Customer did not leave a comment.Rick C.
Nothing, great service, good equipment.Dennis A.
Customer did not leave a comment.MARLA S.
The only positive thing about my Uhaul experience was this location. The customer service went above and beyond!!! The national Uhaul customer service was horrible.Stephanie P.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.John D.
Customer did not leave a comment.Becky N.
Crowded parking lot. Unsure where to park.Charles B.
Everything was excellent you can't improve anythingPAUL H.
Blystones in Portage is also a Big Towing co it seems that they have to much going on to be bothered with U-Haul customer service there really "Needs to Improve" Portage is still a small area in Wisconsin and we deserve "Better" Once they get your money they do not care.MARY S.
Very happy with service and the truck it worked out well.SUSAN F.
They were very nice.SANTIAGO V.
Customer did not leave a comment.Jerry H.
Make the uhaul website easier for the staff- they all complained about how it changes like every day... just slows down reservations and returns. Also the door chime made noise every time the door was open even if nothing was on. Bit annoying and even tune it out and left the headlights on a few times.DREW S.
Customer did not leave a comment.Paula P.
Customer did not leave a comment.KAREN L L.
Very accommodating & friendly staff.Kim S.
Blyestones is the local rental place. We love them. Friendly, fast, easy to get in and out of!becky Y.
Customer did not leave a comment.ARGENTINA O.
Customer did not leave a comment.Marvin H.
Customer did not leave a comment.EDWIN S.
Hopefully they fix the Wheel alignment it a shopTyrus L.
Customer did not leave a comment.Brian D.
A very positive exsperience, very polite and helpful. Will be sure to use this again when needed.Patricia J.