Customer Reviews for BMG Auto Repair
(U-Haul Neighborhood Dealer)

823 reviews

Unit 207 15 Braid St   New Westminster, BC V3L3P3
(Across from the gas station on the North Side of Braid)

(604) 524-5257

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 11/11/2021: Closed
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(604) 524-5257

Unit 207 15 Braid St
New Westminster, BC V3L3P3
(Across from the gas station on the North Side of Braid)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 11/11/2021: Closed
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stefan M. 
Rating:
1.0

When we went to return it at the designated location the gates to access the truck parking and key drop were locked. I parked the truck next to the fence and received messages threatening to call a locksmith or tow the truck at my expense and stating that I should have dropped off the keys. (I couldn't, the gate was locked) This location probably shouldn't be a drop off point during evenings or weekends, or probably at all.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
4.0

It was just a little difficult to find.

Neyvone T. 
Rating:
3.0

Customer did not leave a comment.

DONALD O. 
Rating:
3.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

Excelente customer service! Fast and efficient! Loved it!

ALEKSANDRA A. 
Rating:
3.0

Customer did not leave a comment.

KYUNGROK M. 
Rating:
3.0

Trailer smelled like burnt brakes on pick up, emergency application lever was pulled and delayed pick up. Did not get link to check trailer for damage until we were well on our way, and by the time we had a safe location to fill it out, the link had expired

ALFRED W. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
4.0

Came to drop the uhaul, someone came to me, I greeted him, he didn't answer, no smiles, no response, he just went straight to the odometer, checked fuel level, checked mileage, oil life etc and took the car key and was leaving. I had to stop him and say I was told to take pictures. He reluctantly gave me back the key. I took the pics, uploaded and he came back and collected it. I asked shouldn't I lock the vehicle, he said leave it with a some strange tone, not sure what or who he was unhappy with. Summary, I didn't feel welcome at all like a customer would want to.

Alaidanengia H. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
3.0

Have friendlier customer rep

YVONNE L. 
Rating:
3.0

Customer did not leave a comment.

Geoffory B. 
Rating:
5.0

Customer did not leave a comment.

Amir K. 
Rating:
2.0

Tried to call for roadside assist when the battery died at 1645 and nobody phoned us back until 1830. Had to keep asking strangers for a boost.

CAITLIN P. 
Rating:
3.0

Customer did not leave a comment.

AMILDEEP M. 
Rating:
2.0

Was directed to pick up the truck in New Westminster vs the booked North Vancouver location. NW location is a UHAUL repair center, in a heavy industrial area. Very tight lane ways etc. Service and staff was good…asking to make alternate pick up location the day before was not expected.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Ray J. 
Rating:
5.0

Customer did not leave a comment.

Julia M. 
Rating:
5.0

The person was very nice

Fuad K. 
Rating:
2.0

o Cramped small office and parking area. o Manager and staff basically did their job, but completely lacked in the friendliness expected of a customer service representative. Probem is compounded by an apparant language barrier. o U-Haul should provide proper customer service training to counter staff and follow up with spot checks by a district manager. o Hours of operation and drop off location in New Westminster, BC are very restrictive.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Anthony W. 
Rating:
3.0

Easy to get to drop off.

Harley L. 
Rating:
5.0

Helpful staff, courteous and professional…Highly recommended!

JOSEPH L. 
Rating:
5.0

There was an issue with my flat rate for a one way rental. However the agent at the Mission BC location was extremely patient, kind and helpful to not only me, but all customers who came in. Everyone left feeling happy with their experience. I would recommend the agent for some type of service award.

Mary J. 
Rating:
1.0

I couldn't sign onto my uhaul account and no one would help me troubleshoot

TRAVIS I. 
Rating:
3.0

We were charged for 6 furniture pads and 1 dolly which we did not reserve and were not in the truck. We will call for a refund.

Arthur G. 
Rating:
3.0

Very shy and didn't communicate well But great service and accommodating

Michael V. 
Rating:
5.0

I have not received my deposit back … it's been 10 days, should I expect it soon ? If I don't I'll have to adjust my rating on this review haha

ADRIAN M. 
Rating:
3.0

I would have thought someone would have gone over the condition of the trailer after I returned it. There was some problems with the lights while I had it. Overall everything was good.

Duane M. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

Hugo E. 
Rating:
5.0

Customer did not leave a comment.

NITEEN S. 
Rating:
3.0

Uhaul changed my drop off location and asked me to go here. A bit out of my way, but to make the situation terrible, they closed on the day they told me to go there. No issues with location, uhaul dispatch messed up.

TIMOTHY Y. 
Rating:
5.0

Customer did not leave a comment.

Rohan S. 
Rating:
2.0

Was super dirty, office was a mess, very little signage so it was hard to find. Staff barely said anything

Camilla B. 
Rating:
3.0

Customer did not leave a comment.

GARETH O. 
Rating:
5.0

Customer did not leave a comment.

debra S. 
Rating:
4.0

Customer did not leave a comment.

Najbullah H A. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Customer did not leave a comment.

DESMOND S. 
Rating:
2.0

Despite reserving a 20 foot truck nearly 3 months in advance Uhaul kept changing my reservation to a smaller truck and ultimately I had to travel far to get this truck from this locatio. The truck itself had poor working brakes

Evan F. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
2.0

Customer did not leave a comment.

jie Y. 
Rating:
5.0

Coming from Vancouver Island, we were unfamiliar with New Westminster and underestimated the level of traffic we'd experience. We were concerned about the location closing before we arrived called ahead to let them know we'd be late. Bob was very understanding and assured us that if we arrived after close he'd still be onsite to receive us. Thankfully, we were only a few minutes late and, as promised, Bob was there to receive the truck and the keys. Thanks for the support, Bob!

Randy A. 
Rating:
3.0

Customer did not leave a comment.

Saud H. 
Rating:
3.0

Mentioned to the guy working the desk that I had called uhaul the day before to change the dropoff location within Vancouver to the uhaul location on Dunbar street. He did not say anything and simply kept it at SE Marine drive without letting me know that the location change hadn't gone through. Had to call uhaul again to find out that the Dunbar location didn't have space for the truck. Otherwise the sign in was quite smooth and fast.

CLAIRE T. 
Rating:
4.0

this is a somewhat difficult location to access due to the pretty much constant traffic backups. Also it would be better if this location had longer hours.

Jacobus M. 
Rating:
4.0

Customer did not leave a comment.

KONSTANTINOS M. 
Rating:
1.0

I ordered the truck from a certain location as month before, then they changed locations 2 days before my pick up. That was so stressful, then when the truck was picked up it had 1/4 tank of gas. Absolutely unacceptable. The truck was a death trap. Every time you put the brakes on it went towards a cliff and then you pumped them and it went into on coming traffic. I paid good money to move a long distance and this experience made my trip unbearable. When we returned the truck we missed calculated the distance and the truck arrived with a 3/4 full tank of gas. No way would they reimburse me for this. I will never use your service again and I will be telling all my family and friends not to use you either. Debbie Fisher

REECE G. 
Rating:
3.0

Customer did not leave a comment.

KATLIN-KIT A. 
Rating:
2.0

I dropped it off on the weekend so there wasn't anyone there. No signs or direction for where or how to park it and it was a pretty tight space.

BRENDAN W. 
Rating:
1.0

Despite a text stating that i could drop the uhaul off after hours, all gates to the address were locked. The drop off location was confusing so i parked the uhaul as best i could and had to find a way to the key drop off location. This added an hour of time to a very long move that was not necessary and very frustrating.

Logan H. 
Rating:
5.0

Customer did not leave a comment.

IAN S. 
Rating:
1.0

Customer did not leave a comment.

SHAWN A. 
Rating:
2.0

We reserved a U-Haul moving truck and auto transport from Marine Drive location. As both were not available there, we were told to pick up the truck from New Westminster and auto transport from Richmond. We got the truck on Thu, Apr.29, but when we called Richmond location, they claimed there was no record of our order and that either myself or my husband had cancelled the order! As there was no trailer available anywhere in the Lower Mainland (or so we were told), we now had to wait another 3 days! I have never encountered such poor customer service.....there seemed to be no communication between different U-Haul locations, and despite them using computers it seemed like no one knew what was going on.....I was supposed to pay $191 for the trailer, but when we finally did get the trailer on May 2 (we were supposed to be in Alberta on May 1), I was charged $445! On top of that, when we dropped off the truck in Alberta, I was asked to pay additional $126, which I refused to pay as they could not explain what the charge was for..... This was supposed to be stress-free move, as we had arranged everything weeks in advance. Thanks to U-Haul it turned out to be a horrible experience. I will never use their services again, and I am now warning everyone I talk to about U-Haul.

Karl L. 
Rating:
1.0

Customer did not leave a comment.

Pardeep V. 
Rating:
2.0

Waited for 45 min for a truck, as a one we have booked online was not available.

ANDRII E. 
Rating:
1.0

I have called your customer service department and spent 57 minutes on the phone explaining the situation twice. The truck had damage to it that the website did not show. Damage to the roll up door and passenger side mirror. The cab was filthy!!! There was food on the seats and floor, food packages, used face masks, the centre console was covered in spilled coffee and the dashboard were filthy. The floors were covered in mud! The people running this didn't care! When I pointed it out to them they didn't even offer to clean it!! Just told me to go. They were too busy! I asked to BUY 2 dozen moving blankets and they threw a bunch of dirty used ones in and I said, “no I wanted new ones you can't sell me these. They gave what looked like similarly dirty ones just in bags to me instead and only gave me 20, I used only 4, because I am actually moving next week and wanted to be prepared. I returned them all! I picked up new appliances from Costco with this truck and put them in storage. So when I returned the blankets that are marked not for sale, once you unfold them you can see this, I asked why did you sell me these? The Manager Bob said,”You cannot buy these.” I said I know that now but on the website I wanted to buy them and it said I could. I told you I want to BUY not rent them and you said okay. He never looked me in the eye ONCE, probably because he knew what he was doing the whole time! His answer, “You can talk to Uhaul.” The truck was parked on an incline and the gas gauge was higher than it should have been the moment I drove away it dropped over an 1/8 of a tank! The owner or manager Bob had to do the paperwork 2-3 times! It took 47 minutes for me to pick up the truck! I rented a utility dolly, they just tossed it in the back unbeknownst to me, the first good turn I took it slid and banged the inside of the box. I immediately pulled over and secured it upright to the side of the box the way it is supposed to be. When I returned it, I was late because of the hour phone call with Uhaul and told Bob about this. And asked why they didn't clean the van. He said, “When people return at night, we have no time to clean before next person.” When I asked him if he didn't see anything wrong with the lack of cleanliness and being far below the standard of any Uhaul I have ever rented he said, “You can talk to Uhaul.” He said they for every question I had for him. Oh and I warned the next people waiting for the van I had to get them to clean it cause they were about to rent it to them WITHOUT cleaning it yet again! And their office is disgusting! I asked to use the washroom and it had nothing to dry your hands with at all and only soap for mechanics hands to remove grease. The door handle was wet because nobody can dry their hands. Wiping on your pants is your only option. And there was no sanitizing hand gel anywhere!! This is the most disgusting and disappointing experience I have ever had with Uhaul or any other vehicle rental company ever!!!! Please contact me at 604 319-9655 to discuss this. I do not feel I should be charged for this service. I only took the truck as it was because I had no choice! That is what these people are counting on! They put in little or no effort for maximum profit and have NO CUSTOMER CARE or APPRECIATION AT ALL!! Sincerely Alex Zahara Mynrec

ALEXANDER Z. 
Rating:
4.0

Location should be able to contact support and settle any issue with billing's or dispute over billing. I charged extra day because of UHaul admin error but h the guy told me I should be the one calling and he don't have a way to change it.

ARIEL M. 
Rating:
4.0

Customer did not leave a comment.

jinseok B. 
Rating:
3.0

Was a good truck for the journey from New Westminster to Kamloops.

Michelle M. 
Rating:
2.0

UHaul changed my drop location to one 10 kilometres from my reserved drop location less than 24 hours prior to my rental start day and refused to accommodate my needs when I called to discuss. This drop off location is not well marked and no personnel were available to help me (I couldn't find anyone). While trying to find a space to park the truck safely, I was locked into the lot. With some frustration, after about 10 minutes I did find a walk-through gate that wasn't locked so I managed to get out. Because of the new drop location, I had brought my bicycle with me so I would have a way to get to the original drop location (which was in another city). There was no cell service at this location so the UHaul app couldn't locate me thus I had to leave without completing the online check-out process. I did find the safe key drop location and when I called them in the morning they just said that everything was fine. UHaul has horrible customer service. My rental experience cost almost twice what it should have for what is considered by UHaul to be a local move.

Shelley L. 
Rating:
3.0

Customer did not leave a comment.

george Z. 
Rating:
2.0

Dirty truck inside and air freshner in a newer truck was gross

Terry H. 
Rating:
2.0

Customer did not leave a comment.

Raina H. 
Rating:
2.0

Customer did not leave a comment.

JAYNE K. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND W. 
Rating:
2.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

WENWEN Z. 
Rating:
4.0

Customer did not leave a comment.

Joao D. 
Rating:
5.0

Customer did not leave a comment.

Jinwoong J. 
Rating:
3.0

More street friendly

peter G. 
Rating:
3.0

The ratchet straps were completely rusted and barely able to ratchet properly. Absolutely garbage but eventually got it to work. Thanks... I guess?

Alexander K. 
Rating:
3.0

Did not enjoy using the self serve/mobile option. I found it confusing and unnecessary. Will not use the mobile check in again.

Deepak K. 
Rating:
5.0

Clean truck before customer arrives. After hours drop-off for this location.

BADR L. 
Rating:
3.0

The truck only had a quarter tank of gas when they gave it to me. This is not an acceptable way to have equipment delivered to the customer. In this state, the truck is not ready for use. I ordered and expect equipment to be ready to use when I pick it up.

Roth H. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Fast service

Ronald B. 
Rating:
2.0

Not sure it's a fault of the location but they have incorrectly been listed on here as a location that provides 24/7 pick-up and that's not the case. There's a gate at this location that is locked after 5pm. The shop is also closed on Sundays but the gate was open so I was able to return the truck with no problems because it was before 5pm as there was a drop box on site. I had arranged with u-haul over the phone to pick up the truck at 8pm but arrived on location to see that the gate was locked and my reservation was cancelled. I had to have a chat session with u-haul to find out that my reservation was in person pick-up although I clearly requested an after hours pick up when I called in to book and my confirmation clearly stated that was the case. Luckily I was able to get the same truck the next morning when the shop opened and from there I had no issues.

Gurpreet S. 
Rating:
3.0

The brakes barely worked

Robert C. 
Rating:
1.0

Very bad customer service and impolite.

MAHYAR M. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
1.0

Firstly, our rental which was booked weeks in advance was changed less than 24 hours prior to the arranged pickup. Due to mechanical issues we were not able to get a truck until late afternoon instead of the early morning time as booked. This caused great inconvenience and extended our move until midnight. Seems unacceptable to have no back up vehicle available from any location in our area as a contingency for situations as such. Secondly, I informed the agent that I would be returning the truck after hours. He instructed me where to park it upon return. When arriving after hours the gate to access your facility was locked. So I was forced to turn away and come back again the following day. Again a big inconvenience. The agent was clearly uninformed or didn't care. I have used U Haul in the past however after this experience will not likely ever do so again.

LARRY R. 
Rating:
3.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Service at this location was excellent, they were quick, helpful, and courteous.

Diego H. 
Rating:
3.0

Was pleasant staff, checked over truck carefully thoroughly explained things, quickly acted to top up windshield fluid, checked oils with me etc. On downside office was little messy, covid precautions seemed little relaxed, otherwise awesome experience, great staff.

Matthew L. 
Rating:
4.0

Maybe better instructions for after hours drop-off. A little hard to find.

Christian W. 
Rating:
3.0

Customer did not leave a comment.

MOHAMMAD N. 
Rating:
3.0

This place was hard to get into, gate was locked, had to enter at different location which was not posted at the locked gate. Just happen to see someone that guided me in the right direction.

Pieter L. 
Rating:
4.0

It was hard to find with Google maps, so hopefully you can fix this. 🌈

Yolonda S. 
Rating:
4.0

Customer did not leave a comment.

Kirstin A. 
Rating:
3.0

Customer did not leave a comment.

Jaden L. 
Rating:
3.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

The tank was under 1/4 when I got it, ideally I like to just refill on my way back. I had to put some in as soon as I got it and again before I dropped it off. A little anoying with the 26 footer but staff where I picked up were great.

Brad P. 
Rating:
5.0

We took trailer to location on North Street but it was closed. We left the trailer there anyway. When I contacted u-haul they put me thru to the New West location. The agent was extremely understanding and said they would go and pick it up. So helpful to a stupid old lady!

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Ievgen B. 
Rating:
3.0

Customer did not leave a comment.

nicole H. 
Rating:
5.0

yes the manager or owner really was welcoming after long move and weekend and friendly great service

ASANGA L. 
No reviews have been submitted for this location.

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