The operator purposely misled me by not mentioning any issue with packing equipment until after I had processed the payment. They offered no assistance or suggestion to remedy the solution and instead just pointed to the truck. I subsequently had to call around all locations myself to try and find the supplies because your call center wouldn't check for me. 0/10 will actively warn people away from your service as a result of that operator.
MATTHEW C
BMG Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Westminster, BC V3L5N7
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Customer Reviews
- 3.0 Average Customer Rating
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The location is primarily an auto repair location that also rents U-Hauls. The 15' truck was clean and ran well. The office, less so. The person in charge was responsive when i called and the rental process was very smooth.
Peter CDont rent out unsafe vehicles to people. The truck I got had electrical issues. Mechanic obviously could not figure out the issue so popped in a new battery and sent it out. Hence why it stalled on An onramp to a bridge less than ten mins after I left the place. In fact it stalled three more times in two days. I ended up having it towed back to uhaul. I have yet to complete my move. And I want my money back also a replacement truck to complete my move would go a long way to making my experience more amicable. So far I am far far less than impressed. The people at the location are useless, and it took three calls to the 1-800 # before I got someone who was sort of helpful. Three others tryed to up the charges on my account and did nothing to help or fix the issue your company has caused me. It has been a week now and I am still not done my move. This is totaly unacceptable and I would never recommend uhaul to anyone ever. I want my 278 back as I never got my move completed . you people are fucking unbelievably greedy and abusive in every way possible. FAr less than helpful or understanding. I am totaly disgusted with the company. DO NOT rent from these useless assholes. Or go ahead and fill a broken truck that stalls in intersections , your company endangered me and everything I own. I want my money back!!!
SEAN WThe car was some leaking problem from the heavy rain. I drove from Alberta to Vancouver but it was heavy rain on the way. I found the some leaking problem so my some of boxes wet. Another one leaking from seat belt joint upper when I driving.
Pk PInconvenient location to drop off at, poor signage, hard to find. Gps took to wrong place.
James M