Customer Reviews for Bobbins & Boards
(U-Haul Neighborhood Dealer)

90 reviews

903 W 4th St   Vinton, IA 52349
(Accross the Street from Rooster Auto)

(319) 472-4858

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(319) 472-4858

903 W 4th St
Vinton, IA 52349
(Accross the Street from Rooster Auto)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: 12 pm–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Bobbins and Buttons is excellent!! Very friendly, knowledgeable, and always exceeds our expectations. We will continue renting from them!!

Lisa A 
Rating:
4.0

Everything was great

Feliciano R 
Rating:
3.0

Customer did not leave a comment.

ADONNA F 
Rating:
4.0

The schedular from Davenport Ia said the closest place was Vinton Ia to pick up my trailer. Hard to believe when there are a lot closer / bigger U-Haul places closer. When she did that , she mistakenly put down that I had it only one day instead of ten days. That caused a big problem when I drove 40 miles to get the trailer and was told that I only had it one day. After numerous phone calls to someone in U-Haul, it finally got corrected, just delayed my time picking it up. Mike

Michael S 
Rating:
5.0

Every thing was fast and efficient!

Billy S 
Rating:
5.0

I have nothing to add

STEVE M 
Rating:
5.0

Very welcoming. I appreciated how thorough they were checking me back in.

Mary D 
Rating:
4.0

Customer did not leave a comment.

Timothy F 
Rating:
2.0

Customer did not leave a comment.

greg o 
Rating:
4.0

Customer did not leave a comment.

KEVIN W 
Rating:
5.0

made return really easy

johannes p 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

william s 
Rating:
5.0

no improvements

Ronald C 
Rating:
4.0

Customer did not leave a comment.

RANDY N 
Rating:
5.0

Great people to work with.

william G 
Rating:
4.0

Customer did not leave a comment.

Nora H 
Rating:
5.0

Customer did not leave a comment.

Matt H 
Rating:
2.0

trailer hitch was rusted up, and took 2 people to break it free cost me time and just much longer than it should have to hook up. On the previous day I made the reservation in person, I stopped in to pickup the trailer the next day. The reservation made- scheduled it to be returned to the wrong location, phone calls had to be made, the reservation didn't get corrected. I ended up taking the trailer further than the reservation agreement.

joel K 
Rating:
5.0

You made our move so easy and I will rent from yo again, will also tell friends. Thank you.

patricia h 
Rating:
5.0

Very friendly and easy to work with.

Greg A 
Rating:
5.0

I cannot think of one thing to change. I would most definitely rent here again.

Tamara S 
Rating:
4.0

As a location to pick up a trailer, they did everything right. My only complaint was that we reserved that trailer five weeks prior through the Waterloo site. But instead, we were told at the last minute that we had to go 30 miles away to get it! It was a major inconvenience and NOT appreciated!

Claudia K 
Rating:
5.0

Customer did not leave a comment.

sandra s 
Rating:
5.0

Very easy to work with. Even in sub 0 temps!

David S 
Rating:
5.0

Not a thing different.

Gregory L 
Rating:
4.0

Customer did not leave a comment.

Ben A 
Rating:
5.0

Excellent location!

Michael A 
Rating:
3.0

Customer did not leave a comment.

MARCI H 
Rating:
5.0

Customer did not leave a comment.

Brea S 
Rating:
5.0

Customer did not leave a comment.

john m 
Rating:
5.0

They were great.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Matt B 
Rating:
5.0

Teri @ Bobbins & Boards is the BEST! She went above and beyond to help me and was kind & friendly throughout the process.

Richard S 
Rating:
5.0

Fast and easy to rent from. I have went through this location many times. They are awesome!!!

SCOTT M 
Rating:
5.0

Customer did not leave a comment.

Maureen B 
Rating:
5.0

Customer did not leave a comment.

Barb J 
Rating:
5.0

Customer did not leave a comment.

Alex W 
Rating:
5.0

Customer did not leave a comment.

Yvan B 
Rating:
5.0

The people at Bobbins and Boards in Vinton Iowa treated me very good, they went to Waterloo Iowa and picked up my 20 ft Uhaul for me because I wasn't comfortable driving it to Vinton myself. I highly recommend going to this location for all of your Uhaul needs!!!

Cheryl P 
Rating:
5.0

Customer did not leave a comment.

Anthony T 
Rating:
4.0

The parking lot was pretty muddy because of recent rains but otherwise the property is well maintained and Terri is very friendly/helpful.

Jay L 
Rating:
5.0

Great customer experience. They were very friendly and helpful.

Tania M 
Rating:
5.0

Customer did not leave a comment.

GARY S 
Rating:
5.0

Maybe clearly note on UHaul site that the 10 ‘ truck doesn’t have a ramp.

TAMI M 
Rating:
5.0

Customer did not leave a comment.

Merl T 
Rating:
3.0

Customer did not leave a comment.

TYLER H 
Rating:
5.0

N/A

Portia B 
Rating:
5.0

Customer did not leave a comment.

DANIEL M 
Rating:
5.0

The staff there were excellent she told me step by step how to drop off the truck where to park it where to drop the keys and she checked it in in the morning and everything went well and she was very easy to work with I had a better experience with the drop-off location and picking it up because she was so thorough and ease my mind with the drop-off and when I called her first thing in the morning she answered and answered all my questions and everything went smoothly

ANDREW H 
Rating:
4.0

Customer did not leave a comment.

THOMAS L 
Rating:
5.0

Nothing I can think of at the moment

Christopher B 
Rating:
3.0

It was not a smooth process. The lady my husband was talking with wasn't very helpful, so her husband stepped in and helped. Then the process went much smoother.

KEITH H 
Rating:
5.0

Easy lot to get in with a trailer. Staff was friendly and helpful.

ROBERT A 
Rating:
5.0

Customer did not leave a comment.

BARBARA L 
Rating:
4.0

Customer did not leave a comment.

Dave N 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

DAKODA S 
Rating:
5.0

Customer did not leave a comment.

Justin H 
Rating:
4.0

Nice location. Just found out the morning of needing it, I had to change and go to this locations. Had to drive about 2 hours for pick up. The closer locations had nothing available. Frustrating as I started the rental process 4 weeks ahead of time.

LORI T 
Rating:
5.0

Customer did not leave a comment.

DENNIS C 
Rating:
5.0

Customer did not leave a comment.

Jared L 
Rating:
5.0

Customer did not leave a comment.

Soren P 
Rating:
5.0

Customer did not leave a comment.

Priscilla S 
Rating:
5.0

Very knowledgeable with customer satisfaction in mind Thank You

ron c 
Rating:
3.0

Customer did not leave a comment.

Max T 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

Very friendly staff

Ron C 
Rating:
5.0

The place I was suppose to return was closed on Saturday and Sunday which would have been over the day limit. Called the number on contract and waited and waited and waited and waited and waited .......

CRAIG D 
Rating:
5.0

Great service. They opened earlier than normal business hours to accommodate my needs. Happy to have this service so close to home.

MARY B 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D 
Rating:
5.0

I am very happy with the way every thing turned out.

KIMBERLY G 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D 
Rating:
5.0

Terri was very kind and polite on the phone and even more so in person. Store was clean and full of life. Honestly best UHaul location I have ever been to (and I’ve been to a few over my lifetime!)

tonia r 
Rating:
5.0

Great experience with excellent equipment. I'll be renting here again in the future.

rex c 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
5.0

Nothing needed improvement, I was very pleased with my interaction with my uhaul return.

Kaylea M 
Rating:
5.0

was the windows before pickup.

JOHN W 
Rating:
5.0

Terrie was great to work with

KENNETH M 
Rating:
1.0

Customer did not leave a comment.

Dean Z 
Rating:
5.0

very friendly great to work with

KENNETH M 
Rating:
5.0

Customer did not leave a comment.

KYLE W 
Rating:
5.0

Nothing to improve. The agents were very nice and very helpful. I will absolutely rent from them again.

Bryan B 
Rating:
5.0

Customer did not leave a comment.

Jane W 
Rating:
5.0

Customer did not leave a comment.

Karla H 
Rating:
5.0

Disappointed there were no ramps; would've been very useful and made the whole experience much quicker and safer.

Jim W 
Rating:
5.0

Customer did not leave a comment.

Janette E 
Rating:
1.0

It took him an hour to get the computer to work and enter our information. Then the trailer lights didnt work and it took him 20 minutes to try a different light cord after we suggested that several times. On top of that, he charged us for 3 days when we only needed a one and wont refund me. Horrible experience.

Tedd W 
Rating:
5.0

Super friendly people! Helped us make a change even after we made our online reservation. Plenty of space to easily back up to the trailer and drive out.

Sarah L 
No reviews have been submitted for this location.

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