I will never get a U haul from this location again. Teri was VERY rude, her husband (don't remember his name) was very nice. But me being a first time uhaul user I didn't know when the credit card on file was going to be charged. I assumed that if I didn't bring it back the next day from my reservation date at 11am that they would know that I needed it another day. Teri called me asking questions about not bringing it back 2 in a half hours after I was supposed to bring it back. I was unaware that I needed to call them, to let them know what was going on and I said oh I was supposed to call you, and she got snotty and said "well yeah" if you make a mess inside the trailer big or small make sure to clean it spotless, which again being a first time uhaul user I didn't know you were supposed to clean it out. I didn't have time to read the brochure they gave me. They charge $25 clean up fee for just needing to be swept out. Again I will NEVER get a uhaul from this location, and I will NOT recommend this location to ANYBODY, not even the dog down the block.
April G
Bobbins & Boards
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vinton, IA 52349
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Thanks again Terri for everything
Darrell SThanks
Brian GFast and friendly service.
Dennis BEnjoy doing business with them.
CLIFFORD M