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SUSAN O
Customer Reviews for Bobbins & Boards
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, Very friendly staff. Explained everything well so there was no discrepancies.
ERIC MThe location was fine, the online help with the 24/7 rental and the app not working and the person that I talked to on the phone was basically not very nice and not that helpful. She was impatient and rude and couldn't wait to get off the phone long enough to make sure I got it o work. I spent almost an hour at the location trying to get into the app and the website and it kept giving me an error message and when I was going to return the vehicle I got different answers from everyone I spoke to. It was frustrating. The location itself and their staff were great.
WENDY NKey box was broken
Michael RBobbins & Boards was very helpful with checking out our Uhaul truck- very friendly. The truck ran great and we paid a very reasonable rental rate. Thanks! We would definitely use their services again.
DAMIAN FAgent was very kind and helpful. Very pleasant experience
DARRELL BBobbins and Buttons is excellent!! Very friendly, knowledgeable, and always exceeds our expectations. We will continue renting from them!!
Lisa AEverything was great
Feliciano RThe schedular from Davenport Ia said the closest place was Vinton Ia to pick up my trailer. Hard to believe when there are a lot closer / bigger U-Haul places closer. When she did that , she mistakenly put down that I had it only one day instead of ten days. That caused a big problem when I drove 40 miles to get the trailer and was told that I only had it one day. After numerous phone calls to someone in U-Haul, it finally got corrected, just delayed my time picking it up. Mike
Michael SEvery thing was fast and efficient!
Billy SI have nothing to add
STEVE MVery welcoming. I appreciated how thorough they were checking me back in.
Mary Dmade return really easy
johannes pno improvements
Ronald CGreat people to work with.
william Gtrailer hitch was rusted up, and took 2 people to break it free cost me time and just much longer than it should have to hook up. On the previous day I made the reservation in person, I stopped in to pickup the trailer the next day. The reservation made- scheduled it to be returned to the wrong location, phone calls had to be made, the reservation didn't get corrected. I ended up taking the trailer further than the reservation agreement.
joel KYou made our move so easy and I will rent from yo again, will also tell friends. Thank you.
patricia hVery friendly and easy to work with.
Greg AI cannot think of one thing to change. I would most definitely rent here again.
Tamara SAs a location to pick up a trailer, they did everything right. My only complaint was that we reserved that trailer five weeks prior through the Waterloo site. But instead, we were told at the last minute that we had to go 30 miles away to get it! It was a major inconvenience and NOT appreciated!
Claudia KVery easy to work with. Even in sub 0 temps!
David SNot a thing different.
Gregory LExcellent location!
Michael AThey were great.
Daniel STeri @ Bobbins & Boards is the BEST! She went above and beyond to help me and was kind & friendly throughout the process.
Richard SFast and easy to rent from. I have went through this location many times. They are awesome!!!
SCOTT MThe people at Bobbins and Boards in Vinton Iowa treated me very good, they went to Waterloo Iowa and picked up my 20 ft Uhaul for me because I wasn't comfortable driving it to Vinton myself. I highly recommend going to this location for all of your Uhaul needs!!!
Cheryl PThe parking lot was pretty muddy because of recent rains but otherwise the property is well maintained and Terri is very friendly/helpful.
Jay LGreat customer experience. They were very friendly and helpful.
Tania MMaybe clearly note on UHaul site that the 10 ‘ truck doesn’t have a ramp.
TAMI MN/A
Portia BThe staff there were excellent she told me step by step how to drop off the truck where to park it where to drop the keys and she checked it in in the morning and everything went well and she was very easy to work with I had a better experience with the drop-off location and picking it up because she was so thorough and ease my mind with the drop-off and when I called her first thing in the morning she answered and answered all my questions and everything went smoothly
ANDREW HNothing I can think of at the moment
Christopher BIt was not a smooth process. The lady my husband was talking with wasn't very helpful, so her husband stepped in and helped. Then the process went much smoother.
KEITH HEasy lot to get in with a trailer. Staff was friendly and helpful.
ROBERT ANice location. Just found out the morning of needing it, I had to change and go to this locations. Had to drive about 2 hours for pick up. The closer locations had nothing available. Frustrating as I started the rental process 4 weeks ahead of time.
LORI TVery knowledgeable with customer satisfaction in mind Thank You
ron cVery friendly staff
Ron CThe place I was suppose to return was closed on Saturday and Sunday which would have been over the day limit. Called the number on contract and waited and waited and waited and waited and waited .......
CRAIG DGreat service. They opened earlier than normal business hours to accommodate my needs. Happy to have this service so close to home.
MARY BI am very happy with the way every thing turned out.
KIMBERLY GTerri was very kind and polite on the phone and even more so in person. Store was clean and full of life. Honestly best UHaul location I have ever been to (and I’ve been to a few over my lifetime!)
tonia rGreat experience with excellent equipment. I'll be renting here again in the future.
rex cNothing needed improvement, I was very pleased with my interaction with my uhaul return.
Kaylea Mwas the windows before pickup.
JOHN WTerrie was great to work with
KENNETH M