Customer Reviews for Bobs Rental Center
(U-Haul Neighborhood Dealer)

357 reviews

3731 NY Hwy 43   West Sand Lake, NY 12196

(518) 674-3724

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 674-3724

3731 NY Hwy 43
West Sand Lake, NY 12196

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gina P. 
Rating:
4.0

The operator of Bob's Rental wasw very helpful and professional.

John S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Nothing at this location. Bob was great.

Michael P. 
Rating:
5.0

Always great customer service, friendly, convenient, have used Bobs for multiple moves throughout the years

Susan R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Very friendly service.

Regina G. 
Rating:
5.0

Customer did not leave a comment.

siobhan F. 
Rating:
4.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Lucy A. 
Rating:
5.0

Bob was very helpful throughout the process-he went out of his way to make sure the van was ready for me. Will definitely return when I need to rent another van or truck. Much more streamlined than going downtown, though I have had good experiences there too. Thank you Bob!

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Nothing, bob from bobs rental is a true pleasure to do business with.

PATRICK B. 
Rating:
4.0

Customer did not leave a comment.

Garry J. 
Rating:
5.0

Quick, easy pick up of the truck. Bob was extremely helpful.

Laura T. 
Rating:
5.0

Very helpful manager. Personally called to help me through the online pickup process.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

JONGREGORY R. 
Rating:
5.0

Too expensive... But uhaul franchise was outstanding

Howard L. 
Rating:
5.0

Bob is courteous, kind and professional consistently. We've been there several times and it's always the same great service!!

RICHARD B. 
Rating:
4.0

Bob's Rentals has always rented good, clean equipment, BUT the U-Haul van was dirty, used Covid face mask, empty water bottle & general debris on the floor. Windshield has not been cleaned in a while.

Nick F. 
Rating:
4.0

did not get the car trailer due to previous customer refused to return the carrier until 4 pm or later that day and I couldn't wait that long. So the trailer was not used.

MARGARETLORD S. 
Rating:
5.0

Customer did not leave a comment.

LEAHK D. 
Rating:
5.0

Close to my home easy and your process was step by step easy for me to follow

Robert M. 
Rating:
5.0

Customer did not leave a comment.

colleen C. 
Rating:
3.0

The owner was nice and understanding.

KYLE M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Bob was excellent to deal with. Handled my return promptly and spent time chatting about the trailers performance and handling. Great shop and wonderful to work with. Overall experience very good, some attention on the website to make changes to add damages is in order. Online wait times are horrendous

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Bob's Rental provided a great service at a great price. We'll be returning there for our rental needs.

LeRoy T. 
Rating:
5.0

Customer did not leave a comment.

Liz B. 
Rating:
5.0

This location has been outstanding with each and every interaction I've had.

Liz B. 
Rating:
1.0

Drop off the worst people ever did not have to have it back until Saturday night they called to see when we were dropping off I told them maybe Friday night but was to late by the time we arrived in Virginia they texted me twice to see when we would get it back they told a customer they could rent it Saturday morning that was not right I got up Saturday morning to 2 more texted when we were coming needless to say the girl who check us in was si rude you need to check who you delivered with pick up was great other wise the rest was horrible

James M. 
Rating:
5.0

We couldn't have asked for better service - Bob was extremely helpful

GREGORYT K. 
Rating:
5.0

Bob was very friendly and helpful with setting my trailer rental up. Highly recommend!

Brendan L. 
Rating:
5.0

Bob was very accommodating and easy to work with. He made the whole process very smooth.

richard P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C F. 
Rating:
4.0

Price was too high. Next time I need a truck I will look for an alternative.

JAMESC F. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
5.0

Customer did not leave a comment.

MM T. 
Rating:
5.0

Nothing to be done. Great Service.

james C. 
Rating:
5.0

Nothing; it was all good!

ANDREW M. 
Rating:
5.0

Very customer-friendly very helpful highly recommend will definitely do business with him again

MM T. 
Rating:
5.0

We had great luck with Bob and our uhaul we rented for the day. I had a hiccup when checking in online and Bob came right out to help me and make the process smooth for me! We will definitely use his services again!

Alex R. 
Rating:
1.0

I was threatened to bring the 10ft uhaul back or else he “bob” would call the police? I was paying for it and told him I would probably have it a full two days and wasn't sure how many miles I would need. I've used u haul many time and bob acted like I was using his own vehicle he is very stubborn and not to outgoing. Uhaul is great though and pretty affordable if your not going more than 50 miles

TAYLOR D. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

SEANCHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Great customer service.

THOMASFIDELIS M. 
Rating:
5.0

Working with Bob was great. My problems were more with the website. I had multiple failures trying to track my reservation using the website. Bob stepped in and with me on the phone overrode some of the issues.

Peter S. 
Rating:
3.0

I booked a truck in one location and was later told it was unavailable. I had to accommodate uhaul by going to the location of their choosing even thought I supposedly had a reservation. I originally booked the truck in downtown Albany. I was told I had to go to west sand lake.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

charles R. 
Rating:
5.0

Very helpful !

Elena I. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Bob was so helpful, we had problems scheduling our pick up online. Called him, he came to the door and took care of it. Excellent service!

David G. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
5.0

Bob was fantastic! He was very easy to communicate and get in touch with. He has a very small shop and you get to deal with him directly. The truck was really clean and practically brand new. We would recommend him again over any of the corporate sites. We will be back again!

Stuart S. 
Rating:
5.0

excellent and courteous service

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Theresa A. 
Rating:
5.0

It was such an easy process. The Owner of the was with and had us laughing the whole time. He's a great guy and a pleasure to rent from. He even came out to make sure the trailer was connected properly before we left. Great guy, great service. Will definitely go again!

Christine G. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

I reserved my trailer online. Shortly after I received a call trying change my reservto downtown Albany. The reason I chose my location was for ease and convenience. Also I want to support small business. I was disappointed that uhaul was trying to change my location.

William W. 
Rating:
5.0

Super easy check in and drop off

Paul S. 
Rating:
5.0

Some sort of navigation system in the truck that was equipped to know what roads one can/cannot drive on would be nice.. Most GPS systems don't have this ability and driving around NYC w/o that crucial piece of information in your GPS is ... challenging..

Stephen A. 
Rating:
5.0

Bob wasn't in on the Sunday AM of my truck return, but the lot had a clear parking space waiting for me right up front. I met Bob a few days prior on rental #1 of 2 and he was very courtiers and down to earth, a nice touch when renting from a national company - Thanks Bob & U-Haul for great sevice!

MATTHEW W. 
Rating:
5.0

Bob was really personable and professional, just the kind of person & business that U-Haul should work with. I appreciated his timeliness and friendly manner. Thanks Bob & U-Haul!

Matthew W. 
Rating:
5.0

Bob was very helpful; I would use and recommend this location again.

John H. 
Rating:
5.0

Bob was great. He was very insightful when he recommended a one way rental and discussed the pros and cons. I am so glad listened because I drove through almost three hours of an intense snow storm. I was so thankful I didn't have a trailer behind me. Plus, what I saved on gas nearly covered the extra one way fee. Lastly, I didn't have to listen to a empty trailer clunking my 12 hr trip. I would recommend Bob.

marianne W. 
Rating:
5.0

Bob was very nice and friendly. He explained everything to me. Really nice experience

Maria G. 
Rating:
5.0

Decent parking area for the trucks made it easier to return. Owner very personable. Nice location.

Kate M. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I am unable to give a review of this place aside from that it looked well maintained. I dropped the truck rental off by completing the self-return option.

shawn G. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Bob was great! He installed hitchball for me and had everything I needed. Excellent service! The place to go!

Christopher Y. 
Rating:
5.0

The website check-in did not allow us to get the truck after hours. I called Bob and he left his family to kindly sign us in via the computer. He was very thoughtful and friendly. I highly recommend them!!!

Marianne D. 
Rating:
5.0

I'm not sure you could improve on anything. The service was excellent.

William P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

DEIRDRE P. 
Rating:
5.0

Bob Hale is great--he called me to let me know as soon as small truck was available. I always go to his store first. Elizabeth (Beth ) Bechand

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Bob is very friendly an helpful.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

JAIMIE C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Very helpful

BOB B. 
Rating:
5.0

Bob is the best!

Autum P. 
Rating:
2.0

At first was s reluctant to do the necessary paperwork when I returned the trailer.

Richard C. 
Rating:
5.0

Keep people like Bob servicing the people. He is very helpful and through with his customers. Would recommend him highly.

JEAN A. 
Rating:
5.0

It was convenient to have a location in West Sand Lake

Dennis R. 
Rating:
5.0

I returned a 10' uhaul truck here in West Sand Lake. Bob is very friendly, he asked all the right questions easily and quickly. Everything went efficiently. Would recommend 100%. If only my uber back home was equally quick and efficient...

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
3.0

It was a drop off, what can I say?

Denise L. 
Rating:
5.0

Customer did not leave a comment.

Cristine D. 
Rating:
5.0

Allow more customers to utilize this location. He was fantastic to work with. Polite, helpful and understanding, unlike the people who called me and told me I could not use his facility. That woman didn't have an empathetic bone in her body!!!!

Catherine T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Bob is very personable and provided excellent customer service! Would highly recommend this location!

TABITHA D. 
Rating:
5.0

Nothing...good experience start to finish.

JUNE M. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Bob was very professional and courteous. The drop off went very smoothly

PATRICK O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top