That when your reserve equipment that when your told everything will be at one location that it is, not tell you it’s not when you come to get it !
DONALD W
Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mary was awesome! a joy to work with.
CURTIS WWe had a 1pm appointment and all we needed was our Dollie’s as we did the app pickup of the truck but we were told when we got there that only one person could help us with uhaul stuff and she was out to lunch. She helped another couple first even though they did not have a reservation because they got there before us. At 1:40 she finally got to us and our equipment was not even available even though we reserved it and paid for it up front. Only one of the two Dollie’s we reserved were available which was not going to help us for our couches so we said we would pass on the one dolly as we needed one for each side to move. She did not seem to care and stated well what do you want me to do, we don’t have it? I asked for a refund and she did she would have to have her field manager do it. He only refunded us one dolly not two even though we didn’t take the other dolly as it wouldn’t help us. We paid $24 and only got $13 refunded. I called uhaul and they said they would text the person to refund us the other $12 and then never heard anything or received our money back. Poor customer service and will never rent from them again.
Megan DI had trouble backing the trailer, and the gentleman working did it for me. Very helpful.
Thomas LGreat service. Quick and easy pickup and delivery.
Eric HThank you!
Scott Pget customer service, very easy going and understandable, had to down size and they were very nice about it, i had 0 issues
LANDON JGreat Job !
MARVIN BMary was great ! She went out of her way to help me get situated with rental truck I needed. I will definitely got back next time I need a truck. Thank you Mary !!
FRANCISCO SVery nice professional manager
RAUL JN/A
Bradley MMary is awesome and great to work with super helpful and her guys know what they re doing.
PATRICIA MMary did a great job getting the motorcycle trailer I needed for transport. Very fast service and well organized staff. Thank you.
steven cMary Munoz is great ! Very kind and knowledgeable.
DEBRA CGreat staff and great customer service
Jemel LGreat woman running this place, thank you.
Anthony KEasy and quick dropoff.
TOMMY GMary was professional, personal. A pleasure!
DIRK MMary was super nice and helpful. The truck was clean and a real value for my needs.
CHARLES DMary Munoz at the Boerne Tx, Boerne Import Works, is amazing! My reservation was pushed to the Mobile City location last minute, so I cancelled that one and rented through Mary and she was awesome.
Jason WDanny is wonderful. He was very helpful and kind. Thank you.
Daniel JMary is the best it's always nice to see her when I rent a truck
DAVID MMary was wonderful to work with
BOBBY RThe had actually closed for the day but opened up so I could get the trailer that I needed to move to SC!
MARK HGreat experience. Will definitely use them again in the future.
Jason TKinda odd at drop off but all good. Please reduce the number of times I must select “no thanks” when making a reservation.
CHARLES MThe help received was beyond excellent. Great service, interacting with her was wonderful. She is the most courteous customer service person .
JOSE ROnly talked on the phone. Never went in the building.
RANDY HThe Boerne location was great and Mary was very helpful, but we had requested to return to Bandera, TX, which was much closer when we rented the trailer.
PATTI SGreat service. They know what they are doing. I would highly recommend.
ANTHONY SGood
GARY CPleasant attendant, stayed open a little past operating hours to allow me to pick up the vehicle.
GEORGE EMary is extremely knowledgeable, professional and most helpful. She made both ends of the process work efficiently and smoothly.
LOUIS GHad to drop the trailer after hours in an open lot without security. I was a little nervous about doing that.
Lawrence Snull
JULIA BThe truck had mulch in between the cab or the truck and the bed wasn't clean as the lady is saying was. When I arrived to pickup the truck the lady was nice .she didn't walk the truck prior to me renting and leaving the location. I drove to site one landscaping materials off of I10 and fair oaks . Picked up a yard of soil and pvc pipe . Drove back toy home and shoveled put the soil and swept the bed of the truck out. When I returned the same lad was busy w other costumers. And she asked hiWe it went I told her ok and I had filled up the truck with gas . And asked her if she wanted me to park the truck where Igor it from.? And she said no that she was going to check it back in . So I handed her the keys and she said thank you . Well a few hours later I received a notice that bank was being charged twice at the same location. So I called and she told me I was being charged for damages to the truck. And I couldn't believe what she was saying. She didn't bother to contact me prior to taking money from my Account that she was wrongly doing. Basically stealing money from me . And not bothering too call me or emailing me nothing . When I asked her she said I damaged the truck which infact I didn't. She has cameras on her property that sounds see any damages on that truck prior to me leaving. She started yelling at me saying she didn't have to inform me that she was taking money fon my account. Thats not logical especially when I only had the truck for 4 and a half hours . She screamed at me when I said why wouldn't she have contacted me as a courtesy to ask me. But she said she doesn't have to. So id like a member of management to please contact me. So that can be resolved as it fairly should have been. Thank you Aaron R Flores 2105944063
AARON Fnull
JUAN Snull
PATRICK BSo easy and such helpful folks 5 stars all the way
Joseph Dnull
JOHN WGreat service
Gilbert PGreat service
Gilbert Pnull
JUAN Snull
JENNIFER GKeep prices level
RANDAL EBest experience I've ever had , top rated team
CARL AMary was very helpful and friendly!
Guillermo CAs always, Mary is awesome to deal with. Have nothing to suggest beyond keeping it up
YANCY Bnull
Mary Cnull
Mary Cnull
James AKeep doing what you're doing. The experience was great, I'll be back!
Martin TKeep doing what you're doing. The experience was great, I'll be back!
MARTIN TSuper easy pick up. Excellent staff!
STEVEN GVery quick and easy return process.
JERRI RMary was very helpful and friendly!
GUILLERMO CKeep prices level
RANDAL EAs always, Mary is awesome to deal with. Have nothing to suggest beyond keeping it up
YANCY BBest experience I've ever had , top rated team
CARL AGreat service
GILBERTO PRented car transport. Tires were badly out of balance. Tie down ratchets, tongue jack needed lubricared, tires had 63,60,61 & 45 psi. Tie down & ramp straps were starting to fray. Fenders had previous damage. License plate light out of holder due to holder being bent.
REX SSo easy and such helpful folks 5 stars all the way
Joseph DHad trailer reserved at location in Kerrville to. They did not have trailer in stock. Had to drive 50 miles to pick up in borne tax . This was a big waste of time I did not have.
DARRYL R