Absolutely nothing to improve service was excellent equipment was well maintained I'm definitely going to return if I ever need any more rentals thank you very much wonderful customer service thank you Mary Munoz
JOHN W
Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Efficient
James TMary is the best!!
Kevin BShe was very kind and helpful! Very knowledgeable. Best employee. If only all employees were like her. Thank you for giving me your full and complete attention, for your recommendations. We'll definitely be coming back.
Maricruz DAbsolutely nothing.
Sherry MGreat team/location!
Robert WCustomer service was phenomenal
ANTHONY RNothing. Everything was fine.
MICHAEL DAwesome experience. The entire process was quick and easy.Thanks
Alejandro VAll was good and move went well!
Barney wI love renting from Boerne Import Auto Werks! Friendly folks, always have the equipment I need, and convenient to my house. They’re great!
Kent KKeep doing what you do! You won’t miss! Mary was very pleasant to deal with and made me feel special.
Kenneth CBlessed!
BRIAN CMary is great always there when I need her hasslefree In-N-Out
MICHAEL GMary is the greatest
WILLIAM WNothing. Very helpful.
GEORGE PI was doing an inspection on a trailer that I needed, noticed the license plate light was not working. This was a concern due to having to drive roughly 350 miles at night. I told the person who was connecting my trailer, he did not want to change the light. He said it was the only trailer and take it or leave it, all while literally standing next to two other exact trailers. He seemed uninterested in me in general and was rushing my to leave. Since I needed the trailer I had no choice but to take the trailer as is. I was pulled over due to the light being out. I told the officer and they let me go on a warning.
CESAR PThe lady in charge is very nice
OSCAR SMary the uhaul manager is awesome !!
DUANE ABoerne Auto Werks always has the best selection of rental equipment and all is well maintained.
RICHARD Pthis is my goto uhaul location
John BMary was extremely helpful and very responsive.
Irma AGreat service!
DREW FVery useful and reliable equipment and easy service pick up and drop off.
MONICA FMary was an outstanding U Haul representative. She is friendly, professional and helpful.
Eric CThat when your reserve equipment that when your told everything will be at one location that it is, not tell you it’s not when you come to get it !
DONALD WMary was awesome! a joy to work with.
CURTIS WWe had a 1pm appointment and all we needed was our Dollie’s as we did the app pickup of the truck but we were told when we got there that only one person could help us with uhaul stuff and she was out to lunch. She helped another couple first even though they did not have a reservation because they got there before us. At 1:40 she finally got to us and our equipment was not even available even though we reserved it and paid for it up front. Only one of the two Dollie’s we reserved were available which was not going to help us for our couches so we said we would pass on the one dolly as we needed one for each side to move. She did not seem to care and stated well what do you want me to do, we don’t have it? I asked for a refund and she did she would have to have her field manager do it. He only refunded us one dolly not two even though we didn’t take the other dolly as it wouldn’t help us. We paid $24 and only got $13 refunded. I called uhaul and they said they would text the person to refund us the other $12 and then never heard anything or received our money back. Poor customer service and will never rent from them again.
Megan DI had trouble backing the trailer, and the gentleman working did it for me. Very helpful.
Thomas LGreat service. Quick and easy pickup and delivery.
Eric HThank you!
Scott Pget customer service, very easy going and understandable, had to down size and they were very nice about it, i had 0 issues
LANDON JGreat Job !
MARVIN BMary was great ! She went out of her way to help me get situated with rental truck I needed. I will definitely got back next time I need a truck. Thank you Mary !!
FRANCISCO SVery nice professional manager
RAUL JN/A
Bradley MMary is awesome and great to work with super helpful and her guys know what they re doing.
PATRICIA MMary did a great job getting the motorcycle trailer I needed for transport. Very fast service and well organized staff. Thank you.
steven cMary Munoz is great ! Very kind and knowledgeable.
DEBRA CGreat staff and great customer service
Jemel LGreat woman running this place, thank you.
Anthony KEasy and quick dropoff.
TOMMY GMary was professional, personal. A pleasure!
DIRK MMary was super nice and helpful. The truck was clean and a real value for my needs.
CHARLES DMary Munoz at the Boerne Tx, Boerne Import Works, is amazing! My reservation was pushed to the Mobile City location last minute, so I cancelled that one and rented through Mary and she was awesome.
Jason WDanny is wonderful. He was very helpful and kind. Thank you.
Daniel JMary is the best it's always nice to see her when I rent a truck
DAVID MMary was wonderful to work with
BOBBY RThe had actually closed for the day but opened up so I could get the trailer that I needed to move to SC!
MARK HGreat experience. Will definitely use them again in the future.
Jason TKinda odd at drop off but all good. Please reduce the number of times I must select “no thanks” when making a reservation.
CHARLES MThe help received was beyond excellent. Great service, interacting with her was wonderful. She is the most courteous customer service person .
JOSE ROnly talked on the phone. Never went in the building.
RANDY HThe Boerne location was great and Mary was very helpful, but we had requested to return to Bandera, TX, which was much closer when we rented the trailer.
PATTI SGreat service. They know what they are doing. I would highly recommend.
ANTHONY SGood
GARY CPleasant attendant, stayed open a little past operating hours to allow me to pick up the vehicle.
GEORGE EMary is extremely knowledgeable, professional and most helpful. She made both ends of the process work efficiently and smoothly.
LOUIS G