Customer Reviews for Bombay Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

I’m still waiting for my electronic invoice. It has not been sent to me despite the fact that it has already been paid. I need my invoice — it’s important, and I don’t appreciate being kept waiting.

Rating:

5.0

Na

Rating:

4.0

Make it cheaper

Rating:

1.0

Fuel was on empty (i accidentally tapped 1/16) but it was empty -- i had to rush. to the closest gas station (10 minutes away) and pray i didn't stall. The cab of the truck was dirty with garbage, the truck back was full of garbage and the floor was completely dirty, we had to clean it before we could use it. It also took like 15 minutes to get the keys from the store even after doing everything via mobile (mobile checkin, verification, etc). I expect better from Uhaul. I also put in a bunch of gas and returned it fuller than required but was only credited a small amount for the fuel. Very disappointed.

Rating:

5.0

I received a call from a Lucy on the 26th of Dec. to inform me the truck pick up location and drop off had changed, when l asked why she was very rude to me and when l told her l was about to cancell the truck she basically told me to go ahead and cancell, very unprofessional. I've used uhaul services in the past and I'm satisfied with the company, except for Lucy's attitude.

Rating:

5.0

Excellent customer care

Rating:

1.0

I have used other u haul locations before but will never return to this one the woman was rude and not helpful and I am still (24 hours) later waiting for my refund I am very upsey

Rating:

1.0

Truck is very poor condition and sound to bad also break problem

Rating:

5.0

This location wasn't the one I'd originally picked when setting up the reservation. I didn't mind it being switched, and while it was listed in the final reservation confirmation I received, it wasn't obvious. I only knew to look for this when reading the online reviews of others. It would be great if your system could better highlight or communicate to customers when changes like this are made. The Bombay Mart location was great though, and the staff member who checked me in was very helpful. Great store too!

Rating:

1.0

These people had no idea what was going on or what to do. They cancelled my order, sent me to an other location and didn’t have the utility dolly’s that I reserved. They barely spoke English and didn’t show me where a break down of the total and just told me to pay. Nothing was clear. I had to have a u-haul representative on the phone walk them through what to do. U-Haul you need to seriously consider not using this location as a pickup / drop off location.

Rating:

3.0

The AC was not working and the drivers side mirror was very loose and not functioning in proper condition for operation. This was the worst condition I have ever experience at any uhaul location. Needs some major improvement.

Rating:

3.0

I knew my vehicle was a pick up lockbox. However, I did not feel that the instructions were good enough because I uploaded the photo of my drivers license and nothing else was sent to me. So I had to go inside the store and the girl was unable to help because it was lockbox pick up. She did the best that she could for me which was incredibly helpful, but it took about an hour to finally get the vehicle. It was a frustrating procedure and I had to speak to customer service who was then helpful in providing assistance for me to get the vehicle.

Rating:

5.0

Very smooth transition of rental from this location. Very friendly, helpful and accommodating. Thanks a lot

Rating:

4.0

Thank you

Rating:

1.0

Worst rental service I've ever had. Very poor communication. Location was very dirty, smelly and unkept.if you had a -* rating I would rate it that. One star is too.much. I will return to the company I usually use. You should really screen your subcontractors better and also inspect rhe premises whrere rentals are taking place. I will not recommend this to anyone.

Rating:

2.0

Debit machine wasn't working and process took a long time. Truck also had dirt in the back.

Rating:

2.0

Please do not change one clients Reservation for no reason. Communicate the terms and conditions with the clients always.

Rating:

5.0

Please enter the rule to refuel the full tank. I am very difficult to calculate the liter and I pour much more fuel than I should.

Rating:

5.0

Amazing

Rating:

4.0

It would be nice if when you booked the truck for a 1 way trip you would know when you booked where you were picking up the truck rather then the day before

Rating:

1.0

I couldn’t end my contract, I visited multiple times to cancel my contract. That was not good

Rating:

5.0

Quick and friendly

Rating:

3.0

When I was loading the stuff into the uhaul 20’ truck I had to leave the 4 ways on since I had to par partially on the street. When everything was loaded and we went to leave I put the keys in the ignition and the truck was dead . I ended up boosting it to be able to get to fort Erie and left it running for abit so it wouldn’t die again .

Rating:

4.0

Very expensive reduce your rachel

Rating:

2.0

Educate this location on fractions. This is the second time this location has incorrectly recorded the gas supply. The grocery side of the business took precedent over the U-Haul. They were serving customers while dealing with me. The cab was filthy and the corners of the back were dirty. I actually cleaned it for them. There are numerous dents on the side of the van. None have any stickers on them. The truck made loud noises at startup and at braking. For 90 miles of driving I put $65 in gas.

Rating:

2.0

It is a grocery store. I waited until 12 people were served. I had to do all the work and it was like a remote 24/7 but I did it all.

Rating:

3.0

Have working truck

Rating:

1.0

U-Haul should not use Bombay Mart as a pick up / drop off location. From start to finish they were unprofessional and disorganized. Booked the truck on uhaul’s website from 5:45pm - 10:00pm. Got to Bombay Mart and they told me the truck must be back by 8pm, giving me only 2 hours to move my entire apartment. They make up their own rules as this was not stated on the Uhaul reservation website. Upon returning the truck we were told we owe an additional $124.00 on top of the $110.00 that was already paid at pick up. The clerk was on the phone with the store manager while also checking out other customers items. I could not gather any accurate information on why I was being charged the additional cost due to the clerk speaking another language on the phone. When I asked her to explain she told me to come back tomorrow. I had to contact the manager of Uhaul to rectify the situation. I then had to go out of my way on a work day to return to Bombay Mart to sort out the additional fee when at that time they disclosed I could only pay cash, which I did not have at the time. I’ve used Uhaul before from a specific uhaul location and had no issues. Do not book your Uhaul from Bombay Mart on Victoria Avenue it will make things extremely frustrating for you.

Rating:

1.0

Long wait as key for truck was missing and attendant looked as if she couldn’t be bothered. Then on return she tried to double my truck rental charges from 39.95 to 99.95… after an hour of back and forth I located my emailed invoice from when I signed/took the truck and then her manager finally reversed the charges (even though he was the one who assisted me after they couldn’t get the key.) all around 1/10 experience - do yourself a favour and just go straight to the uHaul depot. Seriously.

Rating:

1.0

The woman had a disgusting attitude she tried to take extra money from other customers she made me late when we had asked the day prior if we could have the truck ready to go at reservation time.

Rating:

5.0

better rates . kent avenue offers 49 centrs per kilomter

Rating:

1.0

Pick up was for 8. Worker was late for work didn't show up till 815. Ordered a 20 foot truck all they had was a 15. Had to make more trips went over my kilometers allowed because I had to make more trips because of the smaller truck plus it has a timing belt issue. I will never use ubhaul again

Rating:

5.0

The People at Bombay Mart were nice friendly and knowledgeable!!

Rating:

1.0

I don't know why you charged me for two days when I used it only for one day, and the concerned person told me that the extra deducted money will come into your account as it was our mistake but it won't come back to my account.

Rating:

5.0

Truck was not clean that’s only constant other than everything is good

Rating:

5.0

The drop off location was awesome very friendly and clean the staff was slit more friendly than the pick up location the staff was not nearly as friendly and nice as where the drop off was thank you Kim D

Rating:

5.0

Very friendly great experience

Rating:

4.0

Clean the vehicle

Rating:

1.0

Person were in counter, she was not train for her job.

Rating:

5.0

Very good

Rating:

4.0

Ok

Rating:

5.0

Was easy and Vhauna was really nice and above all the owners are extremely kind and very respectful taking care the business. I will rent again and again their service as it works for my Property management moves. Tysm Uhaul

Rating:

2.0

The equipment was in poor shape. It was clear that regular cleaning maintenance was being skipped. The instrument covering so dirty it was difficult to read the mileage and fuel gauge. Rear door and ramp should be properly lubricated so they slide without a lot of extra effort.

Rating:

1.0

Picked up the truck at 9am no snow brush to clean the truck off after 15 min of sitting waiting for window to clear, notice my first stop was the gas station as gas light was on as it was a fraction over the empty mark 30 min in and really have not used the truck and yes the truck was dirty and came with a burger box ,food on the floor and stunk😣 This is not my typical uhaul rental Clean the truck if your renting it and put gas In it's your business

Rating:

4.0

Could have been a bit more organized. She was alone and could have used more help dealing with customers as well as my rental which took some time to complete. More help would have been better.

Rating:

3.0

Make sure the debit machine works. I don't carry cash and as such I had to leave this location and drive to my bank machine to get cash. I lost 3/4 hour because of this. My time is limited as I work out of town.

Rating:

1.0

I paid online 40.00 went to pickup the chic charged me 60.00. She could not see thr screen. Customer were coming in the store i had 1.5 hr b4 i had to be at my job she took customers whom were buying fountain drinks while she was in the process of REDOING MY ORDER HERSELF again charging me more money. I get the uhaul upon entering Cigerettes ashes all over . I'm a non smoker its gross. The Sterring wheel greasy, cab smelled 0 gas in the thing. $15.00 right away for a short experince with uhaul. I needed it to go to canadian tire pickup a item than back to my address and to uhaul to drop off. 8.8km breaks need work. Upon returning dolly and truck. Place is packed. I rolled the dolly in and gave the women thr key. I Said good bye i lef in the furture all pay a friend to get my items to big for my car before ever calling uhaul again. The cherry on top. Today I have a 60.00 charge and 227.47 charge on my mastercard. When I am done work today. I'll be backing that store. Tty hiring ppl who can see speaking English and maintain clean safe running vehicles whom do not add surprises to your credit cards

Rating:

1.0

During checking in owner has no idea what to do we booked for 6PM and we got truck at 7PM. Horrible experience

Rating:

1.0

Truck had a claim sticker on it. Inch of dust inside. Wheel was vibration.. And the best... The cashier went on my card and charged me 177 bucks on top of the 100 I already paid for gas level.. Kept asking to see my picture of the dash when I picked it up to verify the starting gas level.. Then kept walking away from me refusing to look at the pic. I put 20 dollars of gas in and have the receipt. So 30km or so of driving cost me almost 300 dollars. Disgusting.I feel violated and couldn't drive home afterwards I was do upset. Uhaul took the last bit of money I had left from moving. After this experience I will never vouche or use Uhaul again (I have used your service a few times historically). Instead I'll get a friend's truck in the future. I will not vouch for any aspect of your services. Beyond exhausted

Rating:

3.0

Vehicle cab was filthy and stunk like smoke, vehicle had about an 1/8th of a tank of gas in it so had to fill up before could even start doing any of the moving

Rating:

2.0

There was less fuel than was on the contract. I took a picture but there was no issue with that. The only thing I notice with Uhaul is that they lack the 20-foot trucks and they need to get more of those in the southern Niagara area. This was my 2nd time I was in need of a 20 foot truck in the same week and you have to drive far 30 minutes to get them. Sometimes to go get one. (ONE WAY). 30 plus minutes away which adds on the KM and gas mileage and never mind your partner car who picks you up. Going that far can cost a customer $75 bucks in KM's plus gas and your own gas for your pick up so well over $100 dollars. You haul does not have enough 20 foot trucks closer to Port Colborne. I had to go to Niagara Falls and Font Hill with both moves so this cost me over $200 extra for both time's I needed to rent a 20 footer this week.

Rating:

4.0

Service was wonderful. He was very pleasant to deal with and made things easier since the original reservation was at a store that said it was open but was not. We would use this location again because of his customer service

Rating:

5.0

Service was excellent. Fast, friendly and efficient

Rating:

3.0

Truck was a disaster when I arrived and I still got blamed for the mess in the truck after I dropped it off

Rating:

3.0

Should state clearly that store is open on Sundays starting at 9am so that one doesn't book too early online unknowingly.

Rating:

2.0

My U-Haul truck was not cleaned out in the cabin or the back of the truck which makes me think it was not sanitized properly. This is not ideal, especially in these times of COVID. I was also missing a Dolly that I paid money to rent.

Rating:

3.0

Truck should be sanitized after each customer

Rating:

1.0

Awful service

Rating:

1.0

Took 45 mins to get the online paperwork done as the employee was more interested in answering 2 phones, making good orders, & talking accross the store in a different language with other customers walking in & out. The back of the truck was filthy & I had to clean it out before I could put furniture in it. Would not recommend uhaul be affiliated with this business.

Rating:

1.0

Service was very slow, attendant did not seem to know what was going on, requested items (furniture dolly, furniture pads) were not provided, U Haul changed my order price to more than double the agreed upon amount at the last minute.

Rating:

1.0

The guy where we rented it was ignorant no people qualities whatsoever. The truck was empty with fuel. I was not satisfied at all. I will go with an other rental company next time. I did not appreciate being insulted by the person where we went to pick up of the truck Bombay Mart on Victoria Avenue in Niagara Falls. The name of the clown was Dan.

Rating:

5.0

The previous renter didn't take the time to clean up after himself, the cab to the truck had to be swept out before I could put my belongings in it .The dash was proof of someone smoking and not clean overall.the store rep did take the time to sanitize the seat and steering wheel .

Rating:

1.0

When I reserved the truck was supposed to include a dolly. Plus we had to give a $350 deposit