This location wasn't the one I'd originally picked when setting up the reservation. I didn't mind it being switched, and while it was listed in the final reservation confirmation I received, it wasn't obvious. I only knew to look for this when reading the online reviews of others. It would be great if your system could better highlight or communicate to customers when changes like this are made. The Bombay Mart location was great though, and the staff member who checked me in was very helpful. Great store too!
STEVEN H
Bombay Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Niagara Falls, ON L2E4E3
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Customer Reviews
- 3.5 Average Customer Rating
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These people had no idea what was going on or what to do. They cancelled my order, sent me to an other location and didn’t have the utility dolly’s that I reserved. They barely spoke English and didn’t show me where a break down of the total and just told me to pay. Nothing was clear. I had to have a u-haul representative on the phone walk them through what to do. U-Haul you need to seriously consider not using this location as a pickup / drop off location.
KAILYNN MThe AC was not working and the drivers side mirror was very loose and not functioning in proper condition for operation. This was the worst condition I have ever experience at any uhaul location. Needs some major improvement.
John DI knew my vehicle was a pick up lockbox. However, I did not feel that the instructions were good enough because I uploaded the photo of my drivers license and nothing else was sent to me. So I had to go inside the store and the girl was unable to help because it was lockbox pick up. She did the best that she could for me which was incredibly helpful, but it took about an hour to finally get the vehicle. It was a frustrating procedure and I had to speak to customer service who was then helpful in providing assistance for me to get the vehicle.
Sarah GVery smooth transition of rental from this location. Very friendly, helpful and accommodating. Thanks a lot
VINAYAK B