No one was present when I went to pick it up, had to wait over 20 mins for someone to come back to the address and help me outJamie S.
Customer Reviews for Bomiri Valley Intl Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck handled snow very poorly. It needs winter tires at the least. There was no windshield washer fluid. The keys should be labeled. They look the same, but only one key actually starts the car. It took me a day to figure that out.Georgia B.
I was charged a $120 fee on top of my initial payment and I'm not sure why, and nobody will respond to my inquiryEric K.
Customer did not leave a comment.Molly A.
Pieces needed weren't availableStelios D.
Hopelessly incompetent staff, overcharged me for miles I didn't driveKristian A.
The pickup location and original 6:30 pm pickup time were changed on short notice. The new confirmation said 6:00 pm but the location was closed. A few phone calls solved the problem, but I had to wait almost 45 minutes for someone to arrive with keys. They were helpful and apologetic, but it seems like there was a breakdown in communication. On the upside, the check out and return were expedient and the truck was relatively new.David S.
Customer did not leave a comment.Leandro L.
Dirty truck not ready. Ripped me off by charging to fill the tank even though I only used 10L of gasNADER Q.
Truck return place was very tight to get into ,the staff was very good to work with.....//..........over all beside how dirty. The truck worked great comfortable easy to drive I would rent again had no problem with the performance of the truck...thankslonny M.
Customer did not leave a comment.Davrielle S.
Woman working the counter and shop, and the manager were both incredibly helpful and understanding. Even moved the truck for me from its parking spot- which I felt was too tight for me to manage. Really lovely people, made the experience much better.Carlos D.
I was fraudulently charged for a rental I did not make. The owner used my credit card information and email contact to charge me for a rental I never made. This is outrageous. I would never trust this vendor again.Michelle S.
I rented the car from 11 to 9pm and I was charged as 2 periods. Why was I charged as two periods? The woman who works there was nice, but the man, the manager had a bad attitude.Darwin A.
Customer did not leave a comment.Katelyn P.
Customer did not leave a comment.James S.
Customer did not leave a comment.Faisal S.
No one was present the parking was completely fullMatthew L.
Customer did not leave a comment.Siobhan R.
lady was missing for a bit and then screwed my order up and asked me to return it earlier than my booked time. gas indicated at 1/4th but it was clearly at 1/8th. this pickup was all over the place.Shehzad A.
I highly recommend Charles and his crew. They work hard to meet the needs of their customers.Patrick L.
The process was easy, I would rent again in this locationClaudia A.
Customer did not leave a comment.Te P.
We had our rental reserved for 830amâ€¦there was no one onsite to provide keys, didn't get access to the vehicle until 10am which significantly impacted our schedule to move. Customer service representatives we dealt with at the location were very helpful and kind but extremely disappointing we were not able to access the vehicle at the time we required it.Matthew H.
More organization. Don't rip people off with equipment you don't have. Ordered equipment and this location provided me non and made me pay for it!!! Also giving me a truck with an empty tank!! Unacceptable.Gianluca L.
Excellent staff.Adriana G.
Rental location NOT organized. Truck had "engine light" warning. Requested furniture dolly wasn't available. When contacting the location to confirm truck, location told me a truck wasn't ready - lady was confused.Timothy H.
Customer did not leave a comment.Adriana L U.
Customer did not leave a comment.Gillian B.
They stated that I only had to fill the tank to a quarter since, not only was it below half, but it took an hour past my initial pickup time to get the truck to me. Then when I go to drop it off the drop off location stated that they made no mention of this.Joseph M.
Customer did not leave a comment.Philip K.