Customer Reviews for Bomiri Valley Intl Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

The most pathetic U-Haul experience, firstly, I went there and no one was there to help me with pick up, got a vehicle with an Engine Light on, was asked to go back and pick up a different vehicle, the other vehicle had no fuel at all and was asked to fill up. This wasted 2 hours of my time, leading to my elevator booking running out and leaving me empty-handed.

Rating:

3.0

Again your totally inefficient company sent us to a cement plant for the drop off. We had to call your service line to find out that was not the correct drop off point and then we were given the correct place. I would like to thank you for all the hassle and loss of time your company caused us in our move from Thunder Bay to Toronto. I would NEVER recommend using your company again. I will make it a new goal in my life to tell everyone I meet how utterly incompetent your company is.

Rating:

3.0

The operator told me the rental charge was 1.6 per mile and then charged 1.9. Per mile. Better to be up front with pricing

Rating:

1.0

During pick and drop off they was no attendant. Pickup and drop off was done over the phone. No employees on site during working hours

Rating:

3.0

Was charged for fuel even after filling the fuel adequately having followed instructions that were laid out to me. The guy running the shop was a great guy however.

Rating:

5.0

Best customer service

Rating:

4.0

Location service person was excellent. Really friendly and dealt with an issue well

Rating:

5.0

discount and packages!

Rating:

5.0

The customer service agent at this location was so helpful.

Rating:

5.0

Bomiri was amazing! Thank you!

Rating:

5.0

Hired the movers through the U-Haul process and they didn't show up. Pretty frustrated about that.

Rating:

5.0

Cut down on the number of emails pre pickup. I received 9 emails.

Rating:

1.0

Despite filling the gas more full than when I started, I was still charged $9 extra. From what I see online with reviews this is a regular happening at this location. Would tell everyone to avoid this one like the plague

Rating:

5.0

Top advice and all on time. Highly recommended.

Rating:

4.0

Professional service

Rating:

5.0

Best and professional customer service.

Rating:

4.0

Tough to find actual parking spots, they were behind the building off a side street. Once located easy to park. Thx

Rating:

5.0

In this location is amazing customer service and very nice person.

Rating:

3.0

The mileage on my contract was lessv than the actual mileage of the vehicle when I picked it up, resulting in additional mileage charges. It took me talking to five different people before and after I picked up my rental in order to change my drop off location. The furniture pads that I rented were collected scattered around the office and shoved into plastic bags, unfolded. I'm fairly certain the washer fluid was just water. The engine light was on the entire time, from pick up to drop off.

Rating:

5.0

Best and professional services

Rating:

5.0

I got the best service ever. The guy was very professional and willing to help. Thanks.

Rating:

1.0

I was assigned a truck whose battery was dead. I was assigned a new car that was out of gas. As soon as I picked up the truck, I had to go to the gas station. I was told that I would be paid $42 for a quarter of gas left at the end. Despite returning the truck with more than half gas, the final receipt was remarkably vague. In the future, I would never accept trucks that are out of gas. UHaul station costs are not my responsibility!

Rating:

2.0

Customer phone service was poor. Mailbox was full so I was unable to leave a message and I was never able to reach anyone over the phone.

Rating:

4.0

My only complaint is I was charged for a fuel adjustment which was incorrect. I returned the truck just slightly under half tank just as I got it and on the receipt it says a quarter. seeking a redemption currently. other than that great service from this location

Rating:

5.0

Excellent job by Charles

Rating:

2.0

I asked for all the coverage and to pay for it. Location adviced no coverage available. Truck got stuck in snow and I had to pay $552 for a tow truck when this service should have been free (road side assistance) if the U-Haul location provided accurate information. I would like a refund for this

Rating:

5.0

Excellent customer service experience from Charles. Thank you so much!!

Rating:

3.0

The guy tried to give me the wrong truck at first. Also, the truck I received had a broken side mirror so my friend had to hold it in place so it wouldn't move. Also why was insurance 32 dollars! I thought it was only 16!

Rating:

5.0

- They made a friendly call to see if I am planning to go there and what time as I was delayed, I liked how they did - They were fast in handing over the rental - They help me on where to park my car while I am away with the rental Really liked the experience.

Rating:

1.0

The gentleman was helpful and friendly but this place looks like a health hazard and definitely doesn't look like a place of business. Also I didn't book this location, I was forced to go here due to lack of trucks in my chosen location

Rating:

1.0

Pls make sure correct truck are given and the heat works specially during a snow storm also none of the truck had winter tires

Rating:

2.0

I spent 2 hours helping the gentleman shovel snow and dig out the vehicle. The employee was very sympathetic and apologized for the inconvenience however, this wasn't what I would have expected from a corporate company. Two hours of helping to dig and finding a way to get the vehicle out is unacceptable. I do however, would like to stress that your employee was doing his best. Next time I will likely choose to rent a vehicle elsewhere.

Rating:

5.0

Great employee !

Rating:

4.0

Please make it clear that there is an office at this location. I assumed I was doing mobile pick up and drop off but the office manager handled check in and check out (which was nice since it was -16 Celsius). The office however looked closed initially so better advertising of it online and physically would be good.

Rating:

5.0

excellent service very friendly

Rating:

5.0

Thanks U Haull, excellent service.

Rating:

1.0

Vehicle was provided with a completely empty tank of gas, when i brought concerns to the employee on pick up he said i have to call customer service and there was nothing he could do. When i called customer service she said there was nothing she could do. This is a huge safety concern if the vehicle were to stop running in the middle of driving because the gas is empty.

Rating:

1.0

The staff were not there when we went to go pick up the truck, I have had issues before with the staff not being there or very curt and/or rude

Rating:

3.0

After checking in on the app. I was not able to locate the vehicle and slipped and fell in the parking lot as it was icy and not maintained properly. Then I received a call from the agent on site advising me to go to the office as and I quote “U-Haul” is not ready for the mobile app process. The assigned vehicle tank was empty so he provided another vehicle which was not properly maintained and while driving was very difficult to control especially with the snow storm and messy roads.

Rating:

3.0

It was supposed to be open at 9:00 am on Monday. I wait until 9:10 am and it was still closed

Rating:

3.0

Dear U-Haul Team, I am writing to share my recent experience, which was unfortunately far from satisfactory. I had reserved a 15’ truck and arrived at the pickup location on time, as per my schedule. However, I was informed that the 15’ truck was unavailable, and only a 10’ truck was offered to me. This situation disrupted my carefully planned schedule. I had already reserved the elevator at my new apartment and paid for its use. After assessing the situation, I reluctantly accepted the 10’ truck, only to find that it could not accommodate all my belongings. This forced me to make additional trips to transport the remaining items, incurring extra time, effort, and the need to rebook the elevator. Despite all this inconvenience, I was only refunded $10 for the difference in truck sizes, which does not come close to compensating for the added hassle and costs I faced. I hope you will review your reservation and availability processes to prevent such occurrences in the future. Customers rely on U-Haul for a smooth and dependable moving experience, and situations like this can seriously undermine trust. Thank you for taking the time to address my concern. Sincerely, [Mahtab Hemmatyar]

Rating:

5.0

The overall experience was great. Didn’t catch his name but the U-Haul rep provided great service and was quick to assist.

Rating:

5.0

Friendly and efficient and vehicle was clean!

Rating:

1.0

I had an absolutely frustrating experience with this U-Haul branch. The guy running the place is a joke! His voicemail is always full, and no matter how many times you call, he simply won’t respond. The situation got even worse when I booked a truck for non-business hours. After repeatedly following up, he finally called me back the night before and promised to let me know where the key was the next morning. However, when morning came, I had to call him 10 times and wait an hour without any response. As I was on the phone with U-Haul customer service, he called me back, only to deny having any missed calls. When I mentioned I would report him, he hung up on me. Eventually, U-Haul did reimburse me the full amount, but the entire process was a massive headache and totally not worth it. Terrible customer service, and I would not recommend this branch to anyone.

Rating:

5.0

the guy that i dealt with was excellent !!!!

Rating:

5.0

Great customer service.🤗

Rating:

4.0

I’ve used this location twice now and have had a great experience both times. Appreciate the ease of return after hours. My in office check in this time was great.

Rating:

4.0

You shouldn’t have to go inside and pickup the keys.

Rating:

5.0

Excellent service - nothing to add

Rating:

5.0

I'm renting from this location always and I'm very happy from them. Highly recommend them to everyone.

Rating:

5.0

Best customer service