I was helped by Charles and he was amazing and professional
Joshua E
Customer Reviews for Bomiri Valley Intl Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Frequent truck renter. Location is excellent. Service staff are excellent (fast and friendly). Equipment condition can vary from rental to rental. Last time, there was a loud rattle in the cab roof at highway speeds. Beginning fuel levels are often low. Not sure what can be done about it.
Warren CI reserved a 20 ft truck, and it was not available when I showed up. I was not notified, and we were given a 15 ft truck. This ended up being a detriment to our day. It took much longer to do our move because we had to do multiple trips. We planned our move around having a 20 ft truck.
victoria lGreat service
Daniel NWe had a great experience.
KATARINA PMore staff and maintain the mechanical components of the vehicle. (But it was clean)
Derek TSome of the things that can improve would be the person handling the location was not on time he came a bit late , also when I was dropping off the U-Haul the entrance to the parking was blocked by other U-Hauls
Sumit PThe phone jacks / charge ports did not function. Back up camera didn’t function. Charles the proprietor was AMAZING, KIND, and VERY ORGANIZED. He was a pleasure to deal with and should be highly commended.
walter tAll was excellent, thanks!
Victor JI booked a 15' truck 2 weeks in advance, and when I arrived there, there wasn't a 15 ' truck, just a 10' truck. It's disrespectful to customers.
Alfredo AAll around excellent service and experience at this location!
David HBetter signage for the office to check in.
Amanda LFriendly and fast
Sasan RWonderful & easy experience, as always. The gentleman who runs this location as a HUGE asset to U-Haul and should be awarded and rewarded as such. I have never had any issues or complaints and must state for the record that I am always impressed by how efficiently he handles everything. A+++
PETER HAfter picking up the car and driving it for a few kilometers, I found that it was out of gas. I filled the tank and drove only 20 km; however, U-Haul did not reimburse the gas payment.
Ali OThe person in charge was super friendly and knowledgeable. Will definitely recommend to friends
Can UI would like to recognize Charles at U-Haul for his consistently excellent customer service. He is always very helpful, professional, and diligent, making sure everything is handled efficiently. We recently needed a U-Haul vehicle to pick up wheelchairs and pediatric and assistive devices that will be shipped overseas in one of our humanitarian aid containers to support people with disabilities. Charles once again made the rental process easy and provided us with outstanding assistance. We truly appreciate his kindness, professionalism, and continued support. I highly recommend U-Haul and especially Charles for his exceptional customer service. Thank you, Charles!
Mobility Wvery good customer service
carlos sCharles was very helpful and polite
Chris MA pleasant and professional owner. Very helpful.
Grant WIt was great service I had . Thanks
KIBROM GVery friendly service, highly recommend!
Martin EFriendly service
LYOD MExcellent service. Very friendly. Very thorough instructions. Will definitely use this location again.
Zoe MStaff was nice but the office was dingy and parking lot was crowded.
Robert MExcellent service
Sana IPlace smelled like weed. Charles mysteriously vanished for 3 hours and didn’t pick up calls, which made the return process a NIGHTMARE. Had to call headquarters to return the vehicle. Also, the building looks sketchy and does not feel safe. An absolute joke of an establishment. Not professional at all. DONT GO!
Dylan KReally great location with seamless pickup and drop off. The person who helped us was very friendly and made the experience stress free. We would recommend this location!
Dawit DThe truck was a little dusty on the inside. Outside of that it was great!
Bryce SFor a big city this intimate yard and helpful service was much appreciated. Staff just excellent and quick. Thanks
Nick RI was called by head-office, 7 minutes after my scheduled time, to inform me that they did not have a 15' truck like I had booked. The best they could do was a cargo van. I asked if they could give me two cargo vans as I would otherwise have to take multiple trips. I was told that a second cargo van would be regularly priced. Instead, they would give me 74 cents per kilometer and a $50 refund. However, when I got the receipt after returning my rental there was no indication of the reduced fee per kilometer, or the $50 refund. I was charged regular price. I called customer service and they told me I would get a call from manager first (within 72 hours), before I would get the changes on my receipt. It's been 48 hours so far, and I have received no call from a manager. First of all, the company messes up and tells me after my scheduled time of the same. Then they give a measly fix that does not even get reflected on my receipt and on top of that I now I have to wait for a call from a manager to get the promised rate that the company should have already corrected for in the first place. Tell people well in advance if you can not fulfil the order + put the correct price on the receipt to begin with
Aneeshka VThe equipment was very clean, but the AC was broken, which we unfortunately did not realize until after the truck was packed. We moved on one of the hottest days of the year and did not have flexibility in our moving timeline. We had to keep the windows down the whole drive (approx 5 hours to Ottawa), but even with a breeze it was extremely hot. The day of our move, the air quality was extremely poor because of wildfire smoke, which we had to inhale because we could not keep the windows closed since it was so hot.
Ana SKeep up the good work.
Ayo OVery nice
Marcos SI don't have any suggestions. The experience was seamless and thorough. A+
Jason ALove the location’s staff. They’re not rude like other uhaul hubs, and extremely professional and helpful
Siddharth PThe on site manager was friendly, professional and well organized. He was hustling to manage multiple customers simultaneously and did so very effectively.
BRIAN DThere was no formality or paperwork yo know the mage before and after , or the amount of gas in the tank. It is best to know these as fact so there is no billing abuse later. And here I am giving you praise for the use of your truck and I don’t even know how much you will chsry to my card Hope you are accurate. We will see because I have photos of before and after of the trucks gushes and odometer
DWIGHT CCustomer service dude is extremely rude and unhelpful. Told us slurs and very unpleasant pickup experience
Suhaib KHello U Haul Teams, Service at the 333 Eglinton Ave E location was great, the administrator was kind and provided an outstanding service. This was a rescheduling of a cancelled service scheduled in another location; I was supposed to use the 24/7 self-service to pick up the truck but found out this feature was not available at that location, I wasted time and money [transportation cost] and U Haul should have compensated me for that. Your system and call center agents should not book a truck promising 24/7 self-service if not all location have this feature. However, I am grateful that my experience at the 333 Eglinton Ave E was great. Be blessed by Jesus Christ
Alejandro OOperator is welcoming
Hao LThe truck was in very good shape, and Charles the staff at this location was extremely helpful even in the middle of a busy Sunday morning.
Teresa kVery good costumer service
karim sAfter I returned the truck they lostwd ad threatened to call the police. Turned out uhaul corp took it without saying. There was conatruction works also. Ihaul coep called me again to ask me for the truck. A lot of charges and reversals in my card. Had to go teice to the locatio for clarifications. A total mess
Dimitri fThe app is hostile. Given truck with 3/8 fuel, returned after gassing up above what started but based on the slider tab to indicate fuel level I was charged $18 fuel on app bill. Had to abandon app, talk with rep to assure no shenanigans and paid after 15 extra minutes of confusion. App lousy. would not use again but Rep at this location very nice. Van smelled of something-I said pepper, my family debated urine vs manure.
Douglas BGreat service
Ronen SGreat overall experience, charles went above and beyond thanks again.
Gabriel PThey were very friendly and deliverd the truck on time.
Mathias EBest service in town
LOUIS LFriendly staff, quick pickup and drop off
David GBad customer service
Samantha HHe gave me a 15 ft truck instead of a 10 ft truck I booked, then claimed I made a mistake in booking! The gas tank was empty (only 8 miles remaining) and it made my moving day much harder. Terrible experience.
Nima MThought the owner was great and helped me out above and beyond
Issar KOutstanding customer service on site kudos to them
Rodrigo FVery good
Yuriy HOverall the experience of renting from this location was excellent. We got great service, and the check in and out process was very efficient and quickly done. I've rented from U-Haul a few times and this was the best so far.
Will NThe location and the manager were great and very helpful. My only complaint is the online sign-out is the worst program I've ever used. I never received any information about needing two forms of identity verification involving calling people or bringing a passport or lease agreement. I showed up with my driver's license, which was the only thing I was instructed to bring, and then all of a sudden I need all this extra stuff? Luckily the manager helped me out, otherwise I wouldn't have been able to sign out the truck online! What a joke!
Spencer M