Drop off location during day hours had no one there to check me in. Had to drive back next daty and wait for someone to show up to check me in. Thus was a huge inconvenience. Also had to drive over 30 miles to pick up trailer.
TOM J
Customer Reviews for Bonanza Carwash LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Move the uhaul to requested location. Ordered well ahead but haf to go an hour round trip to pick up.
JILL RDan was great help, I was early and was all ready for me
LAWRENCE WDan, the U-Haul representative at the location went above and beyond to make the experience easy and fast. Very knowledgeable. Thank you
RANDY ACharged us 200 for a missing appliance dolly they didn't have in Utah didn't ask for refund on the 15 dollars didn't think they would turn around and charge us 200 for there mistake when they dolly I never got wasn't returned poor communication by uhaul
TRESSA CGreat experience! Very helpful!!! Certainly very efficient and professional 🙏🙏
JUAN KBe clearer on insurance for truck.
NOLAN HVery good to get everything I needed.
CHARLES WHighly professional... Very reasonable rates.... A delight to work with and do business with.... Equipment was in excellent condition.... The right place to go for the ride equipment.
JUAN KTight to park the trailer
FRANK HTroy Smith helped me with a sudden unexpected move back to Nebraska. I'm more than grateful for his assistance!
Susan DDan was a great help. Nice to work with. Thank you
PATRICIA EKeep up the great service and public relations 👍
Howard MThis location was great
Jon SI had problems with corporate. In a phone conversation they wanted me to go to Sioux City to pick up the trailer. I said no so they canceled my reservation. Dan at Cherokee had to redo the rental. Very disappointed with lady who called me. Your staff doesn’t listen very well.
Dave LDan is the best, always friendly and very helpful, Cherokee is the best place for your U-Haul needs. Thanks again Dan.
ed aWe booked this rental out of Sheldon Iowa a month in advance expecting they had plenty of time to get one for us at this location. We ended having to drive an hour away to pick it up. Very disappointed.
Galen HEverything was excellent
David WWhen I signed up online for a truck, the size I needed was not listed as being available in my hometown so I decided to drive an hour to get one. The manager of my hometown U-Haul facility called, however, and had what I needed. He was kind, helpful, and had the truck ready when I arrived. The equipment was in great shape and the truck ran perfectly.
Jan TAlways easy and great to Uhaul here
Nathanial SNothing it was real good in gas and a rough ride.But a lot of room
Larry ENo one there.. no room for parking or Turing around
Jeramy HI was disappointed that we had to drive to Cherokee to get the truck, when I wanted it to be in Sioux City. This is not a reflection of the Bonaza Carwash crew.
MAry WWhat a CROCK of shitting for Rating, Yo should ask how I rate UHAUL ove all... THEIFS is what they are,, I got charged to go Pick up and drop off the truck becuase U-HAUL didnt have the truck at my LOCAtion, Then they short changed the Number of Miles between My Original Pickup and Drop Off Destination, End up charging 10% More... NEVER NEVER NEVER will I ever use U-Haul again... NOT Like you would Ever use u-Haul
James WDan was great and helpful! I highly recommend him.
CANDACE HThe Uhaul had a faulty lightning wire. The guy claimed it couldn’t be the wire/cord and had to be my car. If I didn’t stay persistent I wouldn’t have been able to move. All he had to do was swap the wire/cord.
Morgan PGreat price, easy pickup, overall satisfied
Tanner Cfor me it was a very special service in the Cherokee area the man is very attentive
Boris LLuckily owner happened to be there. Paid for moving blankets but none where on truck. He had just enough to meet request. Tried to provide assistance when online software constantly malfunctioned.
Richard LNothing. Everything was great!
RichardV DTires were bald on both 6x12 trailers. Needed trailer for 1500 mile trip. Tire replaced on one trailer and was able to use.
Larry PVery easy delivery
jim STruck was dirty, windshiled covered with bugs and dealer told me that i just would be putting more on it
DennisorLorraine QWe dropped off after hours so had no contact with them.
BRENDA WOn-line phone check-in is way too long and terribly inconvenient, especially if the customer is in a hurry!
James PDo not charge a "convenience fee" for those who do not use their 'mobile device' to check in their rental. I do not HAVE a mobile device. I have an old flip phone that does not have internet access. It was actually impossible for me to check the truck in when I dropped it off, so for me, that $20.00 'convenience fee' is outright extortion.
John BNot overcharge customers
Samantha MMobile check in was a shit show. Our truck did not have the dolly we requested so we had to lift a whole Restuarant full of tables and booths by hand. Very Inconvenient and took way longer than expected. The man we informed during returning the uhaul did not seem to care that the dolly was not there.
Dan SI was charged $7 for a dolly that we didn’t even get!!!!!!
Robert MVery friendly and quick
Susie JWindshield was dirty mostly inside, wipers were junk.
Lawrence SAs I had mentioned this guy cleaned up the entire mess that was made by the Tekamah Nebraska pick up site. He was shocked also that the key wasn’t in a locked box and the truck was just chillin with the key in it. We spent over an hour at this site for him to fix everything. Our whole trip was delayed by two days and I was suppose to report to work Monday at 8 am in Colorado. We had to push our limits. I fell ill and my bf is disabled. I had to take time off work from my brand néw job just so we could get it unloaded and returned. It also took us extra long to get across Nebraska because of the tire situation on the trailer. I would rate my overall uhaul experience as a 2. I will not recommend them and I will probably never use them again.
Buddy hThis location fixed all the previous mistakes made by our previous pick up location. We had quite to experience before him and I just kept being told “ well this is unusual” “this hasn’t happen before” The scheduling department was rude. I understand you guys are slammed but a little courtesy goes a long way.
BUDDY HUnhappy customer. I had reserved a 15 foot truck weeks ahead of time only to find out that no trucks of any kind were available for that day. I had to drive additional 40 plus miles to get a truck. And I had to settle for a 10 foot truck. I dropped the truck off at the prearranged location and was charged the additional mileage to do so. I don’t think that is fair considering the fact that the person who checked the truck at the drop-off told me I would not be charged additional mileage when I inquired about this issue.
William BThe back latch was broke and he didn't have one to fix it. So we hoped no one tried to open the door.
JANINE L