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Donna B.
Customer Reviews for Bonham Building Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I had with a Bonham Location was that they said they could not help me with my issue about the $15 so I feel I was overcharged $15 plus tax.
steve C.Great place for all of your moving needs.
Jordan J.Bonham Building Supply needs upgraded to synchronize with the Uhaul Corporation's standards for what is offered to customers. Whether that's providing them with the same equipment, computers software, etc. just make sure they can stay organized and in sync with the proper reservation details. My reservation got mixed up, mischarged, and unaccounted for at one point.
Tianna S.Very easy return.
David G.I was worried at first, but I had some exceptional help along the way for planning step by step.
William C.Very friendly and willing to help disconnect.
Jonnie M.Would recommend. Would use again and probably will
Terry F.Staff was super friendly.
TOBY P.Got the job done and location service people were nice and helpful.
janice W.again made it very easy and we did not have to go to another town
joann H.Personnel was friendly and got me checked in as soon as I walked in the door. Everything was fast and friendly!! Don't change a thing!!
anthony C.The lady who was helping me was EXTREMELY rude to me when I asked questions. She acted like I was a bother to her while renting the trailer. I wont do business with this store ever again -- wont rent uhauls or even purchase anything from this location.
Michelle R.Everything was perfect thank you
Johnny M.The young lady at register was very unfriendly and rude.
Joe L.All the people I tlked to were knowledgeable, courteous, helpful and patient with my many questions
Nancy T.GReat, effortless customer experience!
Heath C.I am not answering the rest
Will C.5 stars
triston W.The truck was filthy.
SHAIHA P.Michael in Botham was great to work with!
Gail V.Great Customer Service
David B.Be sure to tell me that I have been requested to fill the tank extra. I didnt know but I did it by accident so it all worked out.
John S.I can't think of a thing you can do to improve! I have used you twice and plan on using you again
Diana M.Pay better attention to your gas gauge ares was almost on e your chart was wrong we returned it like we got it and got charged almost 400 for 1 day of use
Michael J.The staff was wonderful to work with and the equipment was as advertised. Will be back
Jon B.The truck was filthy. It had either horse feed or something like that all over the front cab. It was even in the drink holders so when I put my drink in there because it's 100 degrees in Texas it got all over the outside of my drink m. It was horrible. It also smelled so bad in there. I needed the truck till 3 but couldn't stand it sitting in there that I turned it in 2.5 hours early.
Sara S.Great customer service!
bridget C.Really great service and equipment
james A.Equipment ask for was not added to uhaul requiring more money to add equipment in a new order. Then after leaving the lot with the trailer loaded by the worker we had to turn around after leaving and drive back to the lot for another one. The company called us to come back because they loaded the wrong trailer. They didn't even know their own equipment and what it can hold or can't hold.
amber C.I paid $92.04 at the start of my rental. Was charged $86.05 at the end of the rental. My debit card KEEPS getting hit with $5.58 charge - 3 times Co fast but it just keeps hitting my card. The people at the rental center said THEY are not doing it and cannot help me. But this charge just keeps hitting my debit card. Why? I paid in full. The rental center cannot stop these charges and REALLY didnt CARE that this charged keeps hitting my card. They never even apologized or ANYTHING. Can you please STOP this charged from hitting my card. I've paid in full. WENT is UHAUL - STILL HITTING MY CARD. PLEASE STOP THESE CHARGES. PLEASE CALL ME AT 903-706-7383 THANKS YOU. Sincerely, Judy A. Denman
judy D.Customer service was polite and professional. He made sure that everything was correct even though the system had discrepancies.
Tracey D.Could not ask for more. Extraordinarily helpful.
Michael G.Couldn't have gone any smoother! Clean, excellent condition and staff was the best! Thank Uhaul and Bonham Building Supply, Bonham, TX
JEFFREY H.Everything is fine, thank you
Mary T.When I questioned them about the amount of the charge, I was told that uhaul should have taken care of that in TN, but he couldn't help me.
Shelley H.Overall very good. When I returned my empty U-Box to Bonham the regular person dealing with UHaul was not available and it was very clear that person that ended up assisting me was not at all happy about doing it. Begrudgingly go the job done definitely did not leave me feeling like a valued customer. He wasn't rude or unpleasant, just obviously put out that he was having to deal with me.
Scott K.Equipment was not cleaned. Attendant did not hookup trailer properly to the hitch resulting in me driving down the road without it the hitch latched properly. I pulled over in the road side to check it as the I had to show him how it hook the chains correctly and the wiring. The back tires on the trailer extremely low in air and did not realize it until I had loaded the trailer. I added the air and it did not hold pressure on the first two attempts. Called both the service location and I haul were not helpful with the issue when contacted. I waited 60 minutes on the phone when uhaul hung up on the called. Location did give me a credit on the bill but considering the safety issue of what could have happened not worth the credit.
marc W.The ubox solution was a perfect fit for our situation and the staff were very helpful. The only problem we experienced was over the 4th of July weekend. I called Harlingen to make sure they were open and was assured they were. We arrived to turn in an empty ubox and pick up another one to unload. The problem was the manager was on vacation and the only other qualified loader had not been scheduled to work so we were u able to pick up any more boxes until the following Monday.
Harold H.This is an excellent UHaul Provider. I see nothing more they could do than what they do already. Courteous, helpful, efficient and professional. A+ Deidre Froelich
DEIDRE F.Nothing I can think of
DANNY R.