Customer did not leave a comment.Jim B.
Customer Reviews for Bonham Building Supply
(U-Haul Neighborhood Dealer)
Bonham, TX 75418
(Block north of Hwy 82 on Center St)
Services at this Location:
- Mon-Sat: 7 am - 6 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pay better attention to your gas gauge ares was almost on e your chart was wrong we returned it like we got it and got charged almost 400 for 1 day of useMichael J.
The staff was wonderful to work with and the equipment was as advertised. Will be backJon B.
Customer did not leave a comment.keith P.
The truck was filthy. It had either horse feed or something like that all over the front cab. It was even in the drink holders so when I put my drink in there because it's 100 degrees in Texas it got all over the outside of my drink m. It was horrible. It also smelled so bad in there. I needed the truck till 3 but couldn't stand it sitting in there that I turned it in 2.5 hours early.Sara S.
Customer did not leave a comment.charles R.
Great customer service!bridget C.
Really great service and equipmentjames A.
Customer did not leave a comment.Denise M.
Customer did not leave a comment.Phyllis L.
Equipment ask for was not added to uhaul requiring more money to add equipment in a new order. Then after leaving the lot with the trailer loaded by the worker we had to turn around after leaving and drive back to the lot for another one. The company called us to come back because they loaded the wrong trailer. They didn't even know their own equipment and what it can hold or can't hold.amber C.
Customer did not leave a comment.Mark W.
I paid $92.04 at the start of my rental. Was charged $86.05 at the end of the rental. My debit card KEEPS getting hit with $5.58 charge - 3 times Co fast but it just keeps hitting my card. The people at the rental center said THEY are not doing it and cannot help me. But this charge just keeps hitting my debit card. Why? I paid in full. The rental center cannot stop these charges and REALLY didnt CARE that this charged keeps hitting my card. They never even apologized or ANYTHING. Can you please STOP this charged from hitting my card. I've paid in full. WENT is UHAUL - STILL HITTING MY CARD. PLEASE STOP THESE CHARGES. PLEASE CALL ME AT 903-706-7383 THANKS YOU. Sincerely, Judy A. Denmanjudy D.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Korey H.
Customer did not leave a comment.Susan C.
Customer service was polite and professional. He made sure that everything was correct even though the system had discrepancies.Tracey D.
Could not ask for more. Extraordinarily helpful.Michael G.
Customer did not leave a comment.Shawn S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Johnny M.
Customer did not leave a comment.Brand M.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.frankie G.
Customer did not leave a comment.Henil P.
Couldn't have gone any smoother! Clean, excellent condition and staff was the best! Thank Uhaul and Bonham Building Supply, Bonham, TXJEFFREY H.
Customer did not leave a comment.Sarah A.
Everything is fine, thank youMary T.
When I questioned them about the amount of the charge, I was told that uhaul should have taken care of that in TN, but he couldn't help me.Shelley H.
Overall very good. When I returned my empty U-Box to Bonham the regular person dealing with UHaul was not available and it was very clear that person that ended up assisting me was not at all happy about doing it. Begrudgingly go the job done definitely did not leave me feeling like a valued customer. He wasn't rude or unpleasant, just obviously put out that he was having to deal with me.Scott K.
Customer did not leave a comment.DOUGLAS F.
Customer did not leave a comment.Nigel F.
Equipment was not cleaned. Attendant did not hookup trailer properly to the hitch resulting in me driving down the road without it the hitch latched properly. I pulled over in the road side to check it as the I had to show him how it hook the chains correctly and the wiring. The back tires on the trailer extremely low in air and did not realize it until I had loaded the trailer. I added the air and it did not hold pressure on the first two attempts. Called both the service location and I haul were not helpful with the issue when contacted. I waited 60 minutes on the phone when uhaul hung up on the called. Location did give me a credit on the bill but considering the safety issue of what could have happened not worth the credit.marc W.
The ubox solution was a perfect fit for our situation and the staff were very helpful. The only problem we experienced was over the 4th of July weekend. I called Harlingen to make sure they were open and was assured they were. We arrived to turn in an empty ubox and pick up another one to unload. The problem was the manager was on vacation and the only other qualified loader had not been scheduled to work so we were u able to pick up any more boxes until the following Monday.Harold H.
Customer did not leave a comment.RANDY F.
This is an excellent UHaul Provider. I see nothing more they could do than what they do already. Courteous, helpful, efficient and professional. A+ Deidre FroelichDEIDRE F.
Customer did not leave a comment.MALCOLM B.
Nothing I can think ofDANNY R.
Customer did not leave a comment.micheal S.
Customer did not leave a comment.Karen K.
Customer did not leave a comment.Kenneth P.
Again, perfect experience. I always use U-Haul. I don't even price check the competition.Douglas H.
Can't think of anything as I was very pleased with the service and the well kept equipmentSharon P.
Customer did not leave a comment.John B.
I had a reservation for this trailer in Paris, TX, then was told was not available and would need to go to Bonham, TX to get. 40 miles to go there, additional 30 miles added to the trip, then had to take back to Bonham, 40 more miles there, and 40 miles to return home!!! Approximately 150 miles and 2 plus hours of driving, should have had at Paris to begin with, or at least be able to drop off there when finishedJohn H.
Customer did not leave a comment.Leon C.
No need for improvement. The staff addressed all my needs!Robert G.
Give more detailed instructions when picking up box. Storage facilities need an hour at least to load your full box onto a trailer.COLEMAN MICHAEL P.
Customer did not leave a comment.Ala H.
Masks are currently required for this locations area. NO one at the location at the time of return would wear one. As for uhaul products the experience was good as always for meJason L.
U-Haul !!! Thank you very much. i got it done, i am so appreciative, to your company for its professional & helping me with my moving.luther J.
Customer did not leave a comment.Ida K.
This location was my first choice and is very easy to find. Lots of room in the lot to back the trailer in and unhook. Store is nice and clean and staff friendly and helpful. Return was easy as cake.DAVID A.
A few boxes did get wet, but nothing was damaged.Randi T.
All personnel I had the pleasure of encountering was very friendlyAnnette K.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Rodney M.
Nothing, all good. Thanks!rick P.
I rented the truck Saturday night because the location was closed on Sunday. I told the attendant I needed it Sunday and would return it Monday. When I returned it Monday he charged me for Saturday and Sunday. It was only $19.99 but it's the principal. I'll never go back or rent from your company again. I was lied to.charles H.
Truck had check eng lite on. Tow dolly had a broken safety chain.David G.
Correctly check the mileage before giving to customer. I drove 11 miles and got charged for 45 milesSimone N.
I wish there was,a way to make the loading ramp less steepDavid G.
Customer did not leave a comment.Laurence S.
The renal was a over night. & the trip was short let than a 100 miles. i will rent from this Uhaul business again.luther J.
Wayne was very helpful and got us in and out quickly. Truck ran great and made the move quick and easy - no problems. My only complaint was the evening lady tried to charge us a $25 cleanup fee because we had not been told we were supposed to sweep out the truck. We cleaned it up and had no issues - just that we had not been told this up front. Thanks. John Collins.john C.
Customer did not leave a comment.john C.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Richard D.
They went out of their way to find us a second moving pod. Appreciated it very much.Alta C.
Great serviceJames H.
Customer did not leave a comment.Will P.
Seriously! The whole experience was a nightmare! There were so many extra add-on fees that it made for a VERY CONFUSING experience! Right from the start I was given incorrect pricing information! They have a lot of bugs to work out of this program in order to make it a helpful addition to an already difficult move! I do not recommend using this option unless you want to experience a major headache! I have nothing against the place where the u-box was delivered from ~ just the program in general!LarryDiana F.
Equipment was good but man checking uhaul out was rude and acted like it was a pain to help me just because I asked for prices. VERY RUDE! Other people were nice and accommodating.Lida R.
Had a little hiccup with Uhaul over fuel left in truck. The lady at drop off emailed though and Uhaul didn't charge us. We are very happy about that as we made extra sure that we left the amount that was in there when we picked it up.MARK H.
Great service very satisfiedDANNY R.
Customer did not leave a comment.Sherrie M.
One of the tires was bald on one side with the cords showing. We didn't see it until we stopped 1&1/2 hours into our 6 hour drive. We had to wait over an hour for a service to change it. The trailer should never have been rented in that condition. People expect the equipment to be in safe operating condition. We shouldn't to have to do our own inspection of the equipment. I was very disappointed and angry about this experience.Dianne L.
Lower mileage ratesshawn S.
Customer did not leave a comment.Jay A.
Customer did not leave a comment.stephen M.
Customer service is a high priority at Bonham Building Supply and I would highly recommend this location for all your needs.MIKE C.
Vehicles need servicingStephen K.
The whole process was great until i went to pick up the ubox from Bonham building. I called 2 days in advance if picking it up. The agent that i talked too was very helpful and explained my options. I decuded to pick it up myselt. When i went to pick it up it wasnt on a trailer. The manager that was there was rude and had no clue as to me picking it up. He could not find my contract on the computer and acted like i was a nusiance. The yard men and the agent i first talked were very pleasant and. The manager of the Bonham location was not. He is not a good reflection if your good name which is way i choose you. Thank you.ernest F.
Customer did not leave a comment.Benjamin O.
Container was days late, I was told my the U-Haul number I called that U-Haul had no idea where my container was. When it arrived the padlock I placed on it was broken open !! Now having trouble getting any kind of compensation !!Cindi H.
Customer did not leave a comment.Matthew S.
Received a call to find out where u Box was and when I would return it. They had it. Then was billed for another month rental two and a half weeks after it was returned. How can I stop being billed???????Kathryn S.
I just dropped of key and locked up truck with trailer. Easy location.Terry H.
Easy to find and drop and lock up!Terry H.
Customer did not leave a comment.ROGER T.
They charged me for an extra day because an associate did not check the trailer in when I called into the store. I woukd suggest more attentive and responsible employees.Braz C.
Customer did not leave a comment.james S.
Customer did not leave a comment.Leslie R.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.francis K.
Trailer was dirty but it did what I needed I had it for about 2 hours onlyChuck G.
Both locations and people were great. However, corporate rep ( a lady) screwed up with her manager due to recommending the wrong trailer. So I rented something I could not use. Please do not let stupid people in the Uhaul corporate office recommend anything that they have absolutely no clue about.gary G.
Very nice people,in and out with my depositkaren P.
Very good location and great customer serviceStacie C.