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CHARLES A
Customer Reviews for Bonham Building Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off after hours is confusing. You park the truck on a residential street since the gates are closed and there is a hard to see little box to drop the key. They also charged me $48 for a “missing/damage” fee but it doesn’t say what it’s for? I only had 12 blankets and they were all in the truck. My guess is they charge everyone that and hope nobody realizes. Now I have to call and try to figure it out.
KENNETH MCharger $98 when returning with no explication..refused to pay
KELSEY ABonham staff is outstanding! I appreciated their help and quick professional response. Customer service was very helpful in quickly resolving the small billing problem. Your services were very much appreciated. Convenient, secure, and easy to use. Thank you!!!!
Shirley MExcellent customer service and attention to detail.
ANTHONY WQuick, accurate and friendly. Fast with online reservations and online check-in.
micheal aThe staff was exceptionally helpful. It was cold and raining and the employee came out in the rain and helped and educated me.
David PU-Haul called me upon my u-box's arrival to tell me that the location I had pre-paid for was under construction and no longer available to receive & store my u-box. The regional traffic control manager at the Lacey, WA location did not offer ANY solutions other than ones that COST ME MORE MONEY. U-Haul essentially extorted me for my own property. They would not deliver it to my new apartment for free, they would not store it elsewhere for longer so I could access my things (as I lived far away from the other "closest" location and could not empty it quickly enough that way) nor would she even transfer me to anyone else who could help me. She was unhelpful and completely uncompassionate. I PAID for this service already, I moved across the country and they wanted more money to solve a problem they caused. The real zinger? I only got my stuff back because I could not pay, so they delivered it to this under-construction location for only 7 hours. I had to recruit friends on a holiday weekend and get a trailer to empty it in one day. U-haul has absolutely terrible customer service and I will never use this again for a move nor recommend it to anyone.
Hannah HGreat customer service and easy pick up
PATRICK SI was charged for items I didn't order and I did not receive items I did order. It was a nightmare trying to get the truck because the facility was closed and online pick up is an absolute joke.
Charles GOutstanding Employee’s very professional!
Will PVery helpful and professional
RICKY BI would have liked to gotten 6 days refunded to me since I turned the equipment in 6 days early.
JERAMIE TEasy process.
Paul MOn-site staff needs training in customer service. Staff came up to the truck as we were pulling in and started off by complaining that we arrived "2 minutes before close." We informed him that we would use the online return system (as we had planned to do) but he actually rolled his eyes at us and said he "would deal with this tomorrow." He was rude and upset, complaining to us about the "condition of the truck" (which was returned just as it was received - we have photos) and continued to make negative comments although we tried to be polite and helpful. We have rented from various UHAUL places over the years and have always had a good experience, this was the first time we have ever experienced being treated poorly from any UHAUL location and we will not be returning to that location for future rentals. Very disappointed. On the plus side, the 1-800 customer service agent that helped us via phone when we picked up the truck was super helpful and very patient, she definitely gave excellent service. Too bad the on-site guy was so horrible.
PAUL BGreat experience would recommend!
GREGORY FThis is the third time on using uhaul, and I am extremely disappointed as no one told me things about things. In a nutshell I fell I was ripped by not being told the truth that I did not need to put my bank card to rent this trailer now what should have cost me $ 68 now has cost me $151 and a $35 over draft changes this is the worst as the sales representative basically lied to me just to make a sale... And I am a disabled veteran who only gets $968.00 a month........you people are the worst...... I will do everything in my power to tell everyone what has happened to me.............
THOMAS HThe clerk was super helpful, every time I have rented from here it was great, highly recommended.
Kathy FVery friendly
Ernest GBald spot noted on one of the tires when we picked it up. One man said he wouldn’t send us out like that, another older gentleman said it would be fine, and that we had roadside assistance. Well, at 11 pm somewhere in Missouri it went flat. Wouldn’t hold air or a can of fix a flat. Got to the hotel at 2am because of it. Roadside assistance was amazing once they got there, but it never should have happened. Other than that, all went well.
Keith WWould have been nice to have a full tank to start as I was just guessing at returning the truck with a half full tank.
DAN MBest customer service I have experienced.
James LEverything here was great and we were in and out! Very friendly and they were truly easy to deal with. I would highly recommend this location!
Craig HI had no problems renting U-Haul equipment from Bonham Building Supply. Thanks!
Dennis HAlways ask for Wayne super friendly man and is always so helpful when we rent from uhaul.
Danny RWayne was super helpful and fun to talk with. He made our process easy and quick. He is always good to work with.
Danny RThe location was great. Wayne is super helpful.
Danny RVery happy customer. Will use again.
Corey BMy experience was terrific
Kathy FBest Customer service around!! Don’t need to fix a thing
Jaden SHey guys after returning the car hauler I had a concern about the locking system Ned the location agreed and would send it out for repair! Over all good experience.
Richard DNo improvements necessary! Excellent service!
CAROLYN MExcellent Experience- Great Service from all U-Haul personnel,
Jesus SExcellent Experience thank you UHaul team did a great job
Jesus SThe men at this location were very polite, helpful and professional. They took the time to ensure the trailer was properly connected to my tow vehicle and that the trailer was in good working order. Don't think I could ask for more than that. A pleasurable experience.
James AVery courteous in getting me started on my journey.
THOMAS BEquipment was defective and they refused a refund because I didn't inform them the strap was unusable. If they did their inspection of their equipment they would have noticed.
Robert seasy to work with and fast
Bridget FThe staff very helpful and understanding of my needs. Uhaul was superbly represented.
Robert BOnly rear and trailer lights were checked. Front headlight was out, got me pulled over and taken in. 2 tires were low, 1 had to be aired multiple times. Drop off location changed more than once. PRICES QOUTED WERE INACCURATE! Paperwork was incorrect. Straps on trailer were old and torn.
Jamie DNothing
Charlie MExcellent service
Douglas EDropped off when they were closed. Unable to load photos. Sent them through chat. Called location the next day and received notification of check in.
Mary CCab of truck was not clean nor was the back of the truck.
BETTY RI had to have a U-haul trailer to haul my vehicle to the dealership in to have it fixed i only needed the trailer for about 2 to 3 hours at the most i am glad this location have this trailer it worked out real good
luther j