I would have liked to gotten 6 days refunded to me since I turned the equipment in 6 days early.
JERAMIE T
Bonham Building Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bonham, TX 75418
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Customer Reviews
- 4.5 Average Customer Rating
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Paul MOn-site staff needs training in customer service. Staff came up to the truck as we were pulling in and started off by complaining that we arrived "2 minutes before close." We informed him that we would use the online return system (as we had planned to do) but he actually rolled his eyes at us and said he "would deal with this tomorrow." He was rude and upset, complaining to us about the "condition of the truck" (which was returned just as it was received - we have photos) and continued to make negative comments although we tried to be polite and helpful. We have rented from various UHAUL places over the years and have always had a good experience, this was the first time we have ever experienced being treated poorly from any UHAUL location and we will not be returning to that location for future rentals. Very disappointed. On the plus side, the 1-800 customer service agent that helped us via phone when we picked up the truck was super helpful and very patient, she definitely gave excellent service. Too bad the on-site guy was so horrible.
PAUL BGreat experience would recommend!
GREGORY FThis is the third time on using uhaul, and I am extremely disappointed as no one told me things about things. In a nutshell I fell I was ripped by not being told the truth that I did not need to put my bank card to rent this trailer now what should have cost me $ 68 now has cost me $151 and a $35 over draft changes this is the worst as the sales representative basically lied to me just to make a sale... And I am a disabled veteran who only gets $968.00 a month........you people are the worst...... I will do everything in my power to tell everyone what has happened to me.............
THOMAS H