Everything was very good. Thanks
Jose L
Customer Reviews for Boost Mobile 13650
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only complaint is that the truck only had 1/8 of gas in the tank. It was very inconvenient because I had to pump gas twice. As soon as I got the truck and then right before returning it.
Alejandro MCar smelled horrible like smoke and marihuana and one of the tires needed air. I had to stop twice to add air to it.
Andrea PThe Service is always excellent at this location!
DONALD HSuper hard to pull the bigger trailers out. There's no room to pull straight out. You have to move trailers to make it fit. The parking lot is busy in the back making it extremely difficult
ROBERT MThe pretty lady in the front is so nice and amazing! Excellent customer service. Taught me how to connect the trailer to my vehicle.
Derlin GTruck smelled like cigarette and back did not close. It opened up on me 3 times and had to stop on the middle of the road. Top of truck had whole so when it drizzled some of my backdrops got wet.
Andrea PPerson at the counter was fantastic. She was there by herself and it was packed. I was on and out within 5 mins 10 mins tops.
EDWARD MThe vehicle need some mechanical work on suspension and steering.
Benjamin TThey have lots of inventory and have always helped with decisions on what size is needed to get the move done properly thanks again
Christopher FI am a return customer and I am completely happy and satisfied every time I get my rental from this location.The truck was in great condition.The customer service is extremely professional, and the representative was very kind.
Sarah PNothing to mention, Very Satisfied
C AExcelente servicio
Luis CLove the office. Only one I use. Well run and top notch
Dan KLocation is excellent and you can park your car in the plaza with no issues while you drive the uhaul. I really recommend this location
JAVIER RNo me entregaron personalmente el truck. El panel señalaba neumáticos bajo de aire y se me comunicó que es normal.
Sotero LI had a very disappointing experience at this U-Haul location. The woman at the counter provided extremely poor customer service. She didn’t greet me, made me wait while she handled her personal matters on the computer, and then gave me a truck with less than a quarter tank of gas. When I politely mentioned the issue, she responded in a rude and unprofessional manner, telling me that if I didn’t like it, she could give me a smaller truck that had gas. This was my first time at this store and it will definitely be my last. Very unprofessional service.
Nelson RNuria was very helpful and kind.
Juan CMe encantó, Fácil y rápido….
Diana GGreat service at the Uhaul store.
Morgan MCustomer service is wonderful
Shannon VExcellent equipment and service from this location.
FRANCIS JExcellent service
RAUL TThe left turn signal was out and there was no way for timber local office to change it.
Elliott BOne of the nastiest and most disgustingly dirty rentals I have ever been handed. I grabbed the arm rest and felt like I dipped my hand in oil. Floors haven’t been cleaned in forever. Truck smelt like fart and cigarette. Never again
Andres MNothing but keep up the good work and friendliness.
STEVEN CWas charged for a full day when I dropped off vehicle day of
Horace NExelente
Jorge ZThe trailer had a vibration, not terrible but maybe the tires need to be balanced?
scott kExcellent service
anthony dStaff was excellent and the equipment was in great shape. Shop is in a great location but can be a little challenging to pickup return due to traffic behind the plaza. This is outside of the business's control. All else was perfect.
Richard ASmooth process from online reservation , pick up to early drop off...
CHADWICK CFast service and excellent location
LUIGI AExcelente servicio por parte de la encargada
ISMAEL BExcellent service professional
OSMEL HGreat customer service, awesome experience.
ELGIN SClean the truck
Kirk NJob well done. The attendant was professional, fast and efficient.
Robinson NNothing
SAMUEL SThis location never disappoints. Absolutely the best.
FRANCIS JReturned right at 3pm and place was locked up already. Horrible storm with terrible raining and had to walk around building through ankle deep water. Would have been nice if door was open and could go through building.
JENNIFER SThe only issue I had was a bit of confusion as to the text that was sent to confirm I received the truck (and any other things that need checking before I took the truck). By the time I got the message, it was already an expired link. Otherwise, everything else was clear and clean.
Charles KThis location has a well maintained and varied fleet, and they've always provided friendly service. This is not the closest location to where I live, but I gladly go the few extra miles. Every time I have rented from this location, the experience has been great.
STEPHEN JAwesome
Elgin SReally nice people at this site. They had the trailer ready and was able to inspect my setup. This is right by my house, so if I need a Uhaul again, I'm going to request this place.
Carl CIt seemed as if I was a burden by dropping off a trailer. Zero assistance with the drop off procedure. Had to back into a tight space. Would have been nice to have a guide person. You don’t provide jack stands on your 6x12, would have been nice to have assistance releasing trailer from truck.
GREGORY Lvery good management there im a very frequent user and they are the best
james bEl camión estaba muyyy dañado
linder bThese people charged my card then told me I owed them more money
ROBIN SThe whole process was quick and efficient. The store front had supplies of every type that may be needed at last minute and was very clean and smelled great. It was really a pleasure doing business. Likely the best truck rental experience I have ever had.
STARLENA MThe U-Haul app. is straight out GARBAGE. NEVER even think about the idea of their alleged "24/7" truck rental. If you need a truck to rent, go to a manned-location. Then the rental is smooth as silk compared to the nightmare of trying to pick-up on line. I spent 3 THREE hours trying to rent with on line pick-up and it never completed the process. I gave up and went to a staffed location. No problems whatsoever.
PAUL CBuen servicio. El horario muy oportuno y amplio.
REYNALDO GI was using the mobile pickup for an 8:30am pickup but the keys were inside the store and the store was late opening. That needs to be fixed, either it is completely self check in, or rep needed, but shouldn't be both
Debon FQuick and easy dropoff
BRETT HCustomer service was great!
KIMBERLY JThe person in charge of this location has no empathy for customers; he lacks the charisma and attitude to serve them. I told him countless times to help me position the trailer to transport my car, since, surprisingly, the trucks don't have a backup camera.
Gustavo Preally excelent place to rent best service
james bCustomer service would definitely be a great start. Put someone in there. That actually wants to be there. I originally stopped at another U-Haul or a gentleman named Josh was super nice attentive, and answered all my questions. Unfortunately, he didn’t have the size truck that I needed. So I ended up in this location. It definitely felt like you were bothering so much lunch hour, or you might as well. Just take care of your own rental if you can. I would recommend Josh and a heartbeat. I would have a hard time recommending this location.
YRVING T