I would recommend this location, but that doesn't mean you will pick up at this location Doesn't even mean you will get what you thought you were ordering. I had to go an hour south to get this trailer, and not the location I set up for pick up.
Charlene Burkett
Customer Reviews for Boost Mobile 13650
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location! The store looked and smelled clean. Very well stocked with moving supplies. Friendly staff!!
issam jaberGreat customer service and the reservation time was on point. I highly recommend them.
tom mitchelleCustomer service Lady was excellent and great sense of humor...
RICHARD PLAZAVery friendly and professional. I got 99 problems but U-Haul ain't one. (LOL)
Janice MatosPerson running the location was very attentive and on point during the pick and return of the car. She did great job, 5/5 experience.
Vesa PaukkeriThe lady that was doing “customer service” was so rude and I feel like if she did not wanted to talk clients at all. I told her the truck she gave me was on empty and I asked if I can please have another truck with a little bit more of gas. Which she reply I don’t give you another one and I won’t check. I told her that I understand that I have to return the gas the same way I found it, but the truck was on “E”. This is the third time that I rent a truck from that location but honestly never again.
Kleber FloresSuch an easy and quick experience. Nubia was very professional and helped us get exactly what we needed. I will definitely use them for my next move.
Nima AtaeiThe lady at the counter is awesome! This is a great place to rent from
Claudia BanksNone
Ronald Perez MedinaNubia had great customer service, location had enough equipment handy with plenty of trucks Available to rent !!!
Nikia Sheffieldgood dealer. great service.
ANATOLII TOKAIEVAwesome
Russell AxelrodAlways good service and prompt respond to are call and make it so ease and simple task
JENNY BOGGIOGreat service, the lady how is working on this store it’s really helpful Thank you. Andres A. Ocampo
Andres A OcampoExelente servicio
Grace HernandezThere wasn't sufficient parking, but over all we were able to get it in a safe spot and drop off the key.
Theresa StanishTHE DOOR TO THE TRUCK DID NOT CLOSE APPROPRIATELY
Roddy RichaniAnother exceptional experience. Outstanding customer service. Highly recommend this location. Frank Tastinger
FRANCIS TASTINGERReally smooth process. All was on time and easy to do.
William ValenciaThe clerk was amazing and everything was perfect for me so it is a pleasure visiting that location agan and again.
Peter JosephNice costumer
Gerald BlassNothing needs to be improved, the Service is fast and friendly, I couldn't ask for a better service. My 5 stars ✨. Thank you...
NELSIDO PAULINOGood attention
EDINSON OCAMPOI rented an Enclosed trailer and the Process was very smooth.
Ileana RamirezI had booked the wrong location. The reservation was changed in no time. Returning the vehicle was quick and easy as well. We would definitely rent here again.
Lisa IronsExcellent. Best rental locatio I have used. Frank.
FRANCIS TASTINGERThe entire process was seamless! Hands down the BEST UHaul location I've been to. Beautiful store with an excellent staff. Picked up some moving supplies while I was there.
issam jaberGreat experience over all
Debbie KolesarNubia is awesome!!
Alexis MurilloAmazing Staff , best of the best!.
Piero MendezThe team is incredible !!! they went out of their way to assist me !!!
stephen a daleoThe truck rental I had did not have the loading ramp and that made it extremely difficult to load large furniture. I am not happy about this
Moises MaranteGreat service
james brognathis place is great easy to work with always
james brognaThe check out process was quick and easy and the woman who helped with the transaction was friendly and nice. My complaint is that I reserved a 26 foot truck and there was not one available. I had to leave with a 20 foot truck and all the stuff I had in storage didn’t fit which was frustrating.
Heather McIntyreThe truck I rented had a hole in the roof and my couch got ruined from the rain overnight.
Matthew LipariThe truck was dirty with some white slimey substance in the side of drivers seat. I have pics. The truck was very dirty. Obviously they had not cleaned it. Go look at the reviews online for this location
Karen MooreExcellent service
DENNIS DUMORNEGreat customer service at this location.
David DelgadoWonderful and excellent professional working there...very helpful
Russ AxelrodMake your fees and charges known before hand! Website said day of I’ll only pay $35.15 . Got there there lady tells me card will be a $90 hold or cash will be $150 hold. If the website said $19 a day and I clicked it what makes you think I have $150 dollars ! The math is not adding up at this point I’m still waiting for their “holds” to refund me the proper amount.
Tori RichardsThey always have what I need!! The smiles alone are worth going in! Thank you again!!
DAWNE WATERSThe 15ft truck didn't have a ramp and there were no other trucks available for exchange. I didn't get help moving because with the ramp my furniture dollys and hand trucks it would have made easy work. But the lack of the ramp made the tools unusable. Creating a pain staking experience. To bring everything to the truck and load it by hand. Getting on and off the truck by way of the bumper hundreds of times. I was offered a discount and a free day which was helpful. But was charged for the 2 days. I was told it was corrected but didn't get a invoice showing the corrections. I could have used own pick up truck and saved the money if I knew I was going to have to jump on and off the back of a truck anyways. The people at the store were sincere in they apology and attempt to make it right. I have another one way move coming up and I'm skeptical on Using uhaul for the next move.
Robert SudbrinkVery friendly staff working here. Will definitely rent from them again.
Shelly McGawI have no recommendations for improvement to be made. We have no complaints about the rental process, the personnel, or the vehicle.
DAVID SOUSCHET