Customer Reviews for Boost Mobile
(U-Haul Neighborhood Dealer)

394 reviews

5438 New Cut Rd   Louisville, KY 40214

(502) 456-1092

Location Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: 11 am - 7 pm

Services at this Location:

Contact Us

(502) 456-1092

5438 New Cut Rd
Louisville, KY 40214

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: 11 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was excellent

melissa C. 
Rating:
5.0

This is the worst type of equipments I've rented, I didn't even get any benefits from renting it BECAUSE this equipment does not go back when its loaded so if you are going straight it's fine as long you don't try to back it up into your garage or any spot. I had to drop the back and I took the car dolly back to the U-Haul dealer after hours of trying to back it up until I saw a sticker says that I can't back up. What a waste

tony A. 
Rating:
5.0

Todo estaba bien organizado, no hubo ningún problema para recoger ni dejar. Empleada muy profesional en el trato.

idelneris C. 
Rating:
1.0

Customer did not leave a comment.

VEONDRAIS M. 
Rating:
5.0

Customer did not leave a comment.

Nina L. 
Rating:
5.0

Customer did not leave a comment.

Dneece T. 
Rating:
5.0

Easy, fast, and friendly

John B. 
Rating:
5.0

Customer did not leave a comment.

Avdi S. 
Rating:
3.0

I was told I needed to return keys by 10 a.m. today which I did. I was never told there would be a charge for two days. I should not be charged the additional $29.95.

elisa E. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Again, everything went very smoothly and the staff was friendly hand helpful!

Dustin B. 
Rating:
3.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Customer did not leave a comment.

brandon W. 
Rating:
1.0

I'm trying to call the place to see why I was charged twice for the rental and no one is picking up the phone there is no way I have to pay 95 for this 20 truck

Madaya W. 
Rating:
5.0

Customer did not leave a comment.

ABDULJALIL J. 
Rating:
3.0

The lady at the desk was extremely helpful. However the Van had it's engine light on. The fuel outlet had no cap, and the van was filthy and did not run well. the brakes needed to be pumped twice before it would stop!! She said it had been reported, but nothing was done. I think you need some quality control.

GULALAI W. 
Rating:
4.0

The online reservation was the problem. It sent us to another location, but luckily for us another location had the size we needed.

Holly W. 
Rating:
4.0

Customer did not leave a comment.

keirstyn F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
1.0

Customer did not leave a comment.

Melyssa F. 
Rating:
4.0

The cab was very dirty and the floor was sticky. The windshield had a dent in it, and the windshield wipers were also basically useless; we had to go through a severe thunderstorm with hail on our trip and were effectively driving blind the entire time.

Cynthia L. 
Rating:
3.0

Customer did not leave a comment.

Stephen M. 
Rating:
2.0

The trust gas gasket was off I did not get the truck that I requested I got a 10 instead of a 15 so that made an extra trip it took me three trips instead to move everything I needed I thought I could manage but it didn't work out

Ta'Nosha W. 
Rating:
2.0

Uhaul outlets are not the problem. The problem is with the reservation process. Dealing with uhaul online or with there rude dispatchers is horrible. My reservation was made on Monday for 9:00am Saturday at one location and they send me a email for 3:30pm at a location 15 miles away. Terrible customer service if I need another truck I will try my hardest to stay away from uhaul.

David M. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Nothing. The equipment was great and the employees where very friendly.

Patrick U. 
Rating:
5.0

N/A

Cory P. 
Rating:
4.0

Customer did not leave a comment.

Brandon H. 
Rating:
4.0

Customer did not leave a comment.

Michelle D. 
Rating:
4.0

Everything was fine. Very convenient.

Paul F. 
Rating:
1.0

Staff was not helpful at all. Said she would come around to help disconnect the trailer but did not, left and closed the store. An employee from a neighboring restaurant came over and helped me remove the trailer from my SUV. Will never use this location again and do not recommend it to anyone else.

Kelly P. 
Rating:
3.0

I reserved a furniture dollie, a utility dollie, and 10x furniture blankets along with my rental truck. I only received the truck... Also used the 24/7 truck pickup. Had to stand in line on the pickup and return. I used the online 24/7 in order to have no human interaction. Still ended up taking over 30 minutes..

Edward B. 
Rating:
3.0

Poor customer service...

James W. 
Rating:
5.0

Customer did not leave a comment.

DASAN B. 
Rating:
5.0

Customer did not leave a comment.

Frieda S. 
Rating:
1.0

Trailer was parked off the paved lot and in tall weeds. It was stuck behind a tree stump. No help wading into the weeds and pulling out it to be accessible. Cut my leg wrestling with it. Could very easily been seriously injured. No help attaching trailer to my car. Totally unprofessional business. I have photos if you'd like to see them.

Steven S. 
Rating:
3.0

It did what it was supposed to do.

Margaret Y. 
Rating:
5.0

Customer did not leave a comment.

Patti S. 
Rating:
1.0

Customer did not leave a comment.

kaelib J. 
Rating:
3.0

The truck had no gas cap they keep a towel in it, the passenger door had a ding n it.

ellice M. 
Rating:
1.0

And someone hit my car while it was on there premises. And no one called me back nor emailed me, that's poor

TIFFANY W. 
Rating:
1.0

Well first off, the equipment was in poor shape 1 no gas cap, had to use a rag for the cap. 2 check Engine light was on. 3 the trailer towing light was on. 4 left side door hardly open and the side mirror would not stay in adjusted position 5 u-Haul personnel told me it was all right to take the vehicle in that type of condition plus it was the only one on the lot.

RAYMOND B. 
Rating:
3.0

The only problem I had with this location is that this was on the weekend there should had been more than one employee working

Patrice M. 
Rating:
1.0

Didn't have no dollys and didn't informed the drop off place so they charged me $100 missing fee had to call customer service to get a refund.

Deja M. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
4.0

Customer did not leave a comment.

GARRY S. 
Rating:
4.0

The service lady was real nice but the uhaul truck had to be returned before I had completed what I needed I sprung oil on my driveway and had to be returned before it ran out of oil and by the time I got to the location all the warning lights were on

ASHLEY D. 
Rating:
5.0

Ensuring trucks are clean would make a mf feel way safer, especially in the time of the Big Rona

Benjamin B. 
Rating:
1.0

The owners were very unhelpful, vehicle was filthy, location was sketchy.

Jonathan B. 
Rating:
1.0

Side mirror was broken all the maintenance lights on the dash board were on the inside cab was filthy and the side handle for the seat was broken

Stacy H. 
Rating:
5.0

Great service!

markus N. 
Rating:
5.0

Very friendly and informative

heather S. 
Rating:
3.0

Customer did not leave a comment.

Kristy T. 
Rating:
5.0

Gracias por todos!

Alison I. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Kendrick S. 
Rating:
4.0

Customer did not leave a comment.

Shelley S. 
Rating:
5.0

Customer did not leave a comment.

arno A. 
Rating:
3.0

On a Sunday with an emergency need for a tow dolly they had what we needed

barbara B. 
Rating:
5.0

Even though they didnt have the keys to the unit i reserved, the lady was super nice and made it work eith a different one! As a new standard policy all dealers should have two sets of keys to all units on hamd at all time that was wack

Matt N. 
Rating:
3.0

No comment

Jaclyn B. 
Rating:
5.0

In and out service. Great and friendly. If in need of a Uhaul get it here!

Sonia O. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Rita B. 
Rating:
5.0

Staff were helpful and efficient. I was in, loaded up, and out in minutes. Good pickup location.

Calvin J. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Adel A. 
Rating:
1.0

The owner did not disinfect nor clean the uhaual when I arrived. I had to wait 15 mins for him to bring it up front. He first told me that the size(10') wasn't available? He said he only had the larger ones available? But when I walked back to where the trucks were he had 3??? He was just trying to get me to pay more on a rental!!! I called the next morning and asked if I could extend the rental for one more day and the receptionist said yeah but that guy that lied to me before said it was rented by another customer and I would have to have it back by 2pm? I arrived and he had 3 other trucks available??? He smirked at me when I told them I seen the other trucks and stayed in the back? I'll never in life rent from them AGAIN!!!!!!!

Tamara H. 
Rating:
1.0

Make sure that the clerks actually inspect and clean vehicle before and after each use.

Coray K. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

the girl at the counter was very sweet and very helpful. this was the first time i had ever rented a u-haul and she made it easier for me. Thank you

diana U. 
Rating:
4.0

The tire was curbed . Should have been noticed before renting

Matthew J. 
Rating:
1.0

I got charged for a dolly I never received

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Very fast service and very helpful and great customer service

Alene W. 
Rating:
2.0

i completed my checklist online and over the phone but still had wrong location wrong price . The manager at the new cut location made it better but still not a good experience

denise H. 
Rating:
3.0

Clean truck out before renting them out

REnesha S. 
Rating:
5.0

Nothing it was perfect

Melvin M. 
Rating:
5.0

Pick up and return were quick and easy. Reception at the pick up site was kind, friendly and informative.

Ashley T. 
Rating:
4.0

The lady who waited on me and the gentleman who helped me back the truck in, we're extremely nice. I wish both of them a very successful future.

Betty G. 
Rating:
5.0

I let them know the engine light was on and I had to clean out a few things inside before loading.

Cathy W. 
Rating:
2.0

Not enough customer service. The store was crowded with not enough service personal.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

José miguel L. 
Rating:
1.0

Little to no instruction on the process of return. The back door was broke and didn't open properly. It was a huge inconvenience to say the least. Cause a lot of stress and extra work on top of seating me behind bc the door wasn't working properly. Those vehicles should be inspected to make sure they're ready for use before sending customers on their way. I won't be using UHAUL again.

ashley L. 
Rating:
5.0

These folks did an excellent job!

Gary C. 
Rating:
1.0

I initially trying to contact that location by phone around 4:35pm because I knew most locations close around 5pm, and no one answered. So I decided to just go to the location because I was only about 1.2 miles from that location. I arrived around 5:05PM, got my paperwork and keys. Got to the 15' truck and noticed it wouldn't start. Went back to inform rep. They acknowledged that there was a battery issue. Got it worked out but I didn't get the truck until 5:52. Once I got the truck, I didn't want to risk the truck not starting back up if I turned it off so I kept it running from the time I left the location, to my pickup point, then to my drop off point, and back to the truck drop off point. This caused me to use more gas than I wanted to for a 9 mile total trip. Also, I was able to return the truck in about 57 minutes. I feel that it was a very inconvenient experience for me. If I ever need to use your services, I may not lean towards Uhal. Have a great day.

BAKER C. 
Rating:
3.0

Customer service rep was speaking to a friend on the phone while she was helping me.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Trudy S. 
Rating:
4.0

Customer did not leave a comment.

Sergeant J. 
Rating:
3.0

Customer did not leave a comment.

rita L. 
Rating:
3.0

Make sure the vehicles are fueled before pickup

Rick T. 
Rating:
5.0

The woman who worked in the boost mobile store is doing a wonderful job . Managing two different companies !

DeMetria O. 
Rating:
1.0

I will NEVER pick up at boost again! I was assured I would get an appliance dolly when i called the store day prior to rental. When I picked truck up, no dolly!! Only answer when I asked questions" I dont know". She did not inspect vehicle with me. It hadn't been swept out. I had to waste another hour,at a DIFFERENT UHAUL PLACE TO GET A DOLLY!!! The place on Rockford lane provided great service, going above and beyond to help!!(got dolly from Rockford)

Nicki R. 
Rating:
1.0

U-Haul as a company needs to reevaluate its business as a long term rental co. Seems to me U-Haul rests on its laurels. > I was scheduled to pick up a rental truck from the same location that I had been leasing a storage unit. This was all out of town. When I got there to pick the truck up, I was informed that they did not have the truck and that I would have to pick it up at another location. This put me very much behind schedule. Sooo, I had to go retrieve the truck, drive back to where I had my belongings in storage which is U-Haul and then drop it off in another city to where I now live. I was never informed of any change and was not notified by phone. I will seek other opportunities when needing rental products in the future. * disappointed customer ... ( and one who generally doesn't write negative comments )...

James R. 
Rating:
5.0

The lady that waited on me was very nice and polite. She did a good job and had a good attitude.

John V. 
Rating:
1.0

The Uhaul located at 4612 new cut road Louisville KY is TERRIBLE. First let me say its a BOOST MOBILE store. They charged me $180, when I turned the truck back in i still owed them $100 more.... All they could say was Uhaul put a hold on my card and I will get the $180 back in 7-10 business days. I have NEVER HAD THIS EXPERIENCE WITH UHAUL!!! BUT THIS LOCATION IS BRUTAL!!! #NEVER AGAIN

timeka D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
1.0

Woman who processed my paper work stayed on the phone talking to someone the entire time. At times i couldn't tell if she was talking to me or the person on the phone. The area was seedy looking with homeless people living behind a dumpster by the trucks. One of the 10 foot trucks had the driver side window busted out and the steering column damaged. The actual 15 foot truck that i reserved wasnt there so i go a bigger truck that i didn't need. The sales lady got annoyed with me because I kept interrupting her phone conversation to tell her that i couldn't find the truck that she had given me the keys to. She finally had me watch the store while she went to find it only to realize that it wasn't on the property. So i ended up with the same massive truck that i just used a few months ago to move into my 4 bedroom house. I will definitely not be using this location again nor recommending it to anyone.

Michael G. 
No reviews have been submitted for this location.

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