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FELIPE R
Customer Reviews for Boothill LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good
WILLIE JThe owners were very nice and friendly.
ROBERT LExcellent Customer Service from this Location!
ELVIN JI was told I have to give a phone # of someone I know to prove who I was. Bur on returning the truck, she was helping another client and didn't ask him to call someone to prove who he was. I felt discriminated against.
PAUL BAgent was pleasant and very helpful
VIRGINIA HThe U-Haul was so clean and services was amazing. I am very pleased with everything
ALEXIS CBetter organization
MYLICA WPatty is a wonderful person every time we come to rent out a uhual. Great service. Thanks again Mr. Binh Nguyen
BINH NWay too pricey for old equipment
NICHOLAS MI WAS EXPLAINED I WOULD GET A CREDIT IF I DIDNT KEEP THE EQUIP,ENT FOR THE 2 DAYS BUT WHEN I ASKED THEY TOLD ME THAT WAS NOT CORRECT. IM VERY UNHAPPY ON THIS MISINFORMATION WE ONLY HAD THE RENTAL FOR LESS THEN 5 HOURS AND I WAS TLD AND UNDER THE IMPRESSION I WOULD GET A CREDIT IF I DIDNT KEEP IT 2 DAYS
RINA SI was charged $65.50 for returning the truck without the right amount of gas. Well somebody cut the gas line after I brought it back. I contacted them they told me they were going to credit my checking account that amount back ($65.50 ) According to my bank they are charging me another $65.50. As of today 8/28/24 there has been no credit just the additional charge of $65.50 which is pending if it was a credit it wouldn't say pending. Now this place owes me $131.00. I want the first charge of $65.50 in cash and the other $65.50 charge removed ASAP. Once again I will contact them in the AM tomorrow (8/29/24)
JOANN GBoth employees were extremely helpful and friendly!
DANIEL OI made the reservation online, but it didn't tell me we only had it from 8:00am to 2:00pm. Made it extremely hectic to get it back.
CORRINA BGreat customer service!
MARCIA DNone
WILLIAM DHaving the UHaul app make uploading pictures more possible.
Karen KVery friendly and helpful staff
gerald dAmazing service! Will come back when needing another truck!
Viviana LHave restrooms available and be open on Monday's.
Howard HDon't say your gonna report your truck stolen if you use a extra day or 2 when you notified them. I was charged for 5 days should of only been 4 Patty was nice...
teresa pHave time to explain and not get upset when we don't understand..have patient
Jose MPatty had excellent customer service skills
Gracie ACustomer service is great at Boothill. The owners are always friendly and helpful.
victor rNice people,, great service..
Antonio Gexceptnal service
EDDIE SWas not happy with equipment.
fernando eHave it writing that the card you walk in with HAS to have YOUR NAME on it. I came in with my temporary debit card and the lady at the counter refused to take it making me have to use my Venmo card which she then relayed that it was going to charge “double” because “it’s a prepaid card” this should’ve been stated BEFORE I reserved the truck. It was giving scam which made me not want to trust it at first and even after as I was leaving. Also when I expressed my concern and skepticism, she had whomever was getting the truck ready, to stop getting it ready as if I wasn’t going to pay? That part was just so strange to me. I don’t want to have an experience like that again and I’m sure no one else would.
Gabrielle BNothing. I had a very good experience.
Valerie MPatty is a delight! Professional, personable & friendly. I would rent here again anytime I need to rent a truck again!!!
Kim GNothing! Beyond satisfied! Thanks Uhaul
Chris DGreat customer service
Phyllis JBilled higher than quoted, had major issues trying to return online and was charged an extra day even though we were in the parking lot!
Andrea TGreat people very helpful. It’s ran out of a shoe /boot store that also does repairs.
Rich SThere is nothing to do; the experience was great. Patty was very patient and kind. It was a pleasure working with her. Everything went according to plan.
Lenda WCustomer service was amazing.
Jesse VVery pleasant experience, knowledgeable, clean truck and the owners super nice & friendly
Cheryl CIt's fine.
Bill RVery helpful and friendly staff!
Kevin LThe personnel at this location were friendly, informative and knowledgeable. The actual rental and return were handled very smoothly and efficiently. However, there was some issues with the "online" service in setting up the Order in that conflicting information relating to the billing and confirmation process.
MARVIN FManager was very pleasant and very friendly! Great customer service!
Daniel MThey were really great and nice people that worked there
Brian KA+
Noe M