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Surush S
Customer Reviews for Borinquen Envios
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really would like an explanation as to why I was charged additional mileage for a 550 mile trip. My car traveled behind the truck for the entire trip and registered 550 miles, the map and all apps show about 550 mile trip and yet I was charged for exceeding 600 miles in the truck. Someone explain that to me? Really. I want an explanation.
JOHN HSuper great customer service!
HEBER PExcellent attention and Services Thanks
LUIS BExcellent attention and willing to serve our needs
ALEJANDRO WCheck the trailer that is use to tow cars.. The bell to secure the tires comes loose frequently during travel..I rented a trailer and the bell come loose I was never ask yo see a video or explain about it thank you This is safety violation
WILLIAM SNice experience, thank you 😊
Fabiola BEverything went smooth, thank you for the service
LINA B100% Recomended
Hector NPhenomenal customer service from Angel
BIJAN LI recently had the pleasure of using U-Haul for picking up a car transporter, and I must say, the experience was outstanding. From start to finish, the service was efficient and friendly, which made the entire process smooth and stress-free. The team at U-Haul was incredibly welcoming. They greeted me with smiles and were eager to assist, answering all my questions with patience.
Antwom GExcellent service and friendliness
HERNAN NI WENT LAST MINUTE ON A SATURDAY, THEY WERE ABLE TO GIVE ME A TRUCK!!!!! ALWAYS HELP ME OUT.
THOMAS STuve un servicio rápido y la persona que me atendió fue muy amable.
JIMMY TTo help me put the trailer on everything was great thank you
Stephen AVery friendly service from young man you accepted the truck
Kathleen LAngel is the best! Such a good guy and the reason I rent all my UHauls from him exclusively.
ERIC MHave the truck and supplies the customer ordered at the location they ordered from ,I had to drive across town to get the truck from a different location than the one closest to my house and then go to the original location to get less than half the moving pads I ordered .
MICHAEL MExclent !!
ILAN KThis Guy, Angel Is, Very Very Very Very Good Man
MARIO Hamazing service
CRISTIAN CAngel took care of my needs. He was courteous, professional, and a genuinely nice person to deal with. The personal interaction is why I would be back and recommend this location.
Brian MNo comments! everything was fine.
WALNER AHands down the best u-hual location I've been to so far. He was very professional. Location was clean, Autotransport is what I rented and it looked practically new, the lot was organized. I was in and out within mins. Helped me hook up my truck and had me on my way in 10 mins. Top notch customer service. Highly highly recommend!!
CARLOS FExcellent service and attention.
DORYS DCouldn’t ask for better service!
GREGORY SN/A
YADIRA SIt was the only location that helped after I was sent to multiple locations
ALEXIS GAngel was so kind, attentive and helpful gentleman. He was so sweet great experience!
JHENNEVA YAlways a quick, smooth rental experience.
THOMAS SAngel was very helpful and pleasant to work with. Definetly will return when needed.
ALONSO HNothing! I had exceptional service at the Davie location
KAREN EFor who is a secret that moving is not easy and very physically and time consuming but with my U-Haul rental was very smooth and I went on a Saturday Ottis helped me set up my pick up for Sunday because they are closed but I did it through the app and it was super fast and easy and the best thing affordable. They will reimbursed you for the mileage you did not used thank you! ⭐️⭐️⭐️⭐️⭐️
NAYROVI PExcellent experience from start to finish. Ángel, who assisted me at the Davie location, was extremely kind, professional, and very courteous. He took the time to explain everything clearly and made the entire pickup process smooth and stress-free. The equipment was clean, well maintained, and ready on time. Overall, the customer service was outstanding, and I would definitely recommend this U-Haul location to anyone looking for a reliable and pleasant rental experience.
JUAN Rbest service Ive evet had thanks
RAY RVery easy process!
Timothy Kno problems with anything
KENNETH GGreat customer service. Angel is great!!
ENNIO ATodo al 💯 por ciento
TOM RFrom the initial reservation to the final drop-off, the service and attention from the owner were outstanding. He was extremely helpful, professional, and attentive, providing excellent service throughout the entire process. He is professional yet personable, and he truly went above and beyond. I highly recommend this business to anyone looking for fair rates, clean equipment, and exceptional customer service.
Hector DNada porque su servicio es el mejor ,la efectividad, atención,el equipo de trabajo desde recepción hasta el que te lo entrega el equipo son muy atentos y lo hacen todo fácil y rápido
TOM RNothing really, this place is amazing and the services that the agent Angel provide is about and beyond
JORGE GDear U-Haul Corporate Team, I am writing to formally file a complaint regarding the unacceptable service, misleading communication, and threatening behavior I experienced from two of your representatives, Carlos and Angel Valle, during my U-Haul rental on November 24, 2025. My experience has caused unnecessary stress during an already challenging interstate move from Miami, Florida to Houston, Texas, and I strongly believe this situation requires urgent attention and investigation. Contract Details Reservation: 15-foot U-Haul truck + auto transport Contract Number: 98834345 Pick-up Location: Hollywood, FL Move: Miami, FL → Houston, TX Summary of Events 1. Misleading Offer From Representative Carlos Carlos contacted me and stated that U-Haul would offer two free days if I picked up the truck earlier than my original reservation. Based on the offer, I agreed to adjust the pick-up date. My understanding—based on our text exchange—was that I would pick up the truck early and still receive the auto transport on Sunday, November 23rd, 2025, as originally planned. However, when Sunday arrived, I reached out to Carlos multiple times to confirm pick-up of the auto transport and received no response—neither to my texts nor my phone calls. 2. No Response Upon Arrival Because Carlos stopped communicating entirely, I arrived at the pick-up location and again attempted to call and text him. After receiving no response, and needing to begin my interstate move, I hooked up an auto transport myself and began my trip to Houston. 3. Harassment and Threats from Angel Valle On Monday at around 11:04 AM, I began receiving repeated calls from Angel Valle, who stated that I needed to pull over immediately, send pictures of the attached trailer, and send him $332.77 via Zelle so he could “register” the trailer in the system. I informed him I would pull over as soon as it was safe. I was driving on the highway at the time. Instead of giving me reasonable time to stop safely, Angel continued calling me numerous times, applying pressure, and then escalated the situation by threatening me, stating: I “stole the trailer,” and The police would be “waiting for me” when I arrived at the Houston U-Haul location. This was not only unprofessional—it was intimidating, inappropriate, and completely unnecessary. 4. Contacting My Emergency Contact and Pressuring Her for Money Because I could not immediately respond while driving, Angel contacted my emergency contact—my mother—and pressured her regarding the payment. Feeling stressed and alarmed by the situation, she sent the money herself. I want to be clear: this entire situation should never have happened. If Carlos had not modified my contract incorrectly—and if he maintained communication as the U-Haul representative responsible for my order—none of this escalation or stress would have occurred. 5. Confusing and Incorrect Billing Following the incident, I received an email from credit_collection@uhaul.com stating that I owe $107.30. This is extremely confusing because: The truck was paid for. The trailer was paid for. I was additionally forced to pay $332.77 via Zelle due to Angel’s threats and inappropriate behavior. I should not be receiving any balance due notices, and I am requesting clarification and correction. What I Am Requesting A full investigation into the conduct of Carlos and Angel Valle. A refund of the $332.77 paid under pressure and duress. Removal of the $107.30 balance and confirmation that no outstanding charges remain. Written confirmation that this incident will not impact my rental history. Assurance that U-Haul will review internal communication practices so this does not happen to other customers. This experience has caused unnecessary stress during an already challenging move, and I hope U-Haul can address this matter promptly and professionally. I am available to provide screenshots of the full text message conversations upon request. Thank you for your attention to this serious matter. I look forward to your quick resolution. Sincerely, Devon A. Daniels
DEVON DI'm really happy with the help Angel gave me throughout the whole process, and I wholeheartedly recommend them.
KEYVERT CThis was the greatest place to pickup a UHaul, the owner was super flexible about my schedule and even came in when they were closed to make it work!!
ROGER BProfessionally run operation
PHILLIP EEveryone here is very friendly and very helpful. I only rent from this location, and if you can come here, you won’t be disappointed!”
HECTOR DAngel went above and beyond. Everything went smoothly with his excellent customer service by delivering our truck And following up with all our needs. Great Job!
Bill bEverything was perfect, smooth picking up and very easy dropping off the equipment.
REZA RProbably the best U-Haul experience I’ve ever had. He’s was great, super friendly and cared about my time. I wish I could rent from him every time!
LLOYD MKeep a great staff
ANDREW JNo improvement needed.
Joseph RThe owner from the shop had excellent customer service. Very accommodating. Very kind. I’ll use this location every time .
MELISSA KRep was very helpful and professional
HECTOR DKeep up the excellent work. Angel and Otis were great.
JOSEFINA MNot a thing, Angel was kind, helpful, personable, and even helped me when I had difficulty making a three-point turn with the trailer hitched to my truck. Excellent service.
Emani JExcellent service
DOUGLAS CVery nice people & couteous /friendly. The pick up & Drop were so smooth that I never encounter any issues at all. Highly recommended!
JOSE TVery well run operation... Thank you!
SASHA H