If you can't honor the partially fulfilled reservation refund of $50, then remove it from your model. I reserved an appliance dolly with my truck and did not receive it, nor was I compensated. I had to move a refrigerator, stove, washer, and dryer without it.
MAXWELL D
Customer Reviews for Boss Up Bail Bonds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at this location was very pleasant and super helpful. Great customer service.
Marty LI left like two things in the truck and they charged nearly 100$ that's bull
lisa vBetter uhaul Better service Not a tore down suspension And don't freaking lie about the mileage in the uhaul Worst uhaul expirence even
Angel MMy reservation time was changed to where my truck was due two hours before scheduled without my knowledge then I was charged a late fee for returning the truck when scheduled
QUENTA RThe lady was very nice and accommodating to our needs. I didn’t say her name because I didn’t want to misspell it but she was super cool.
Allie JExcellent customer service
QUENTA RVery poor and rude, did not do what was supposed to be done and also was over charged and took 100$ from me. Will never rent from u-Hal again!!!!!
TRAVIS APerfect Experience! Young lady was Excellent in every aspect! Wonderful business personality! I will tell others!!!! Thank you soooo much! God bless!!!!🙏🙏
Andrea wLydonia Is the best! The mobile pick up was not working for me, and uhaul customer service was taking forever. She had me in a truck and on the road in no time. She turned a very stressful situation into a good experience for me. No one wants to have moving help at their house and have uhaul tell them they don’t have a truck! Thank you again Lydonia, you are very appreciated!
Tracey BThe lady that helped me was so wonderful. I was having trouble getting my truck through the app and she took me step by step in person. I will definitely use this one again.
Dorian HOur pickup location for the 20 ft 24/7 truck was changed so we went to second location. So after we missed our 7am pickup we went to second location where there.was no 20 ft truck either, in fact there was no 24/7 vehicles. We called the 24 hour number and we’re directed to go to a 3rd location, where there was only a 26’truck. So then my geo location would not work On the website and I could not get the key. So I called the helpline again and was instructed to download & get on the app to make two location to work. So I did, we were instructed to open box #1 to get the key and we did but unfortunately it was not the key for the right truck. So I called the helpline back for the 3rd time and was instructed to open box#2 and we found the right key. All of these delays made us miss meeting our labor guys we had hired thru U-Haul by an hour and a half. We get to the loading location and they jumped right on it. Unfortunately because of the delays in picking up the truck we went over on time by almost 2 hours the 3 hour reservation we had paid for the laborers. I called the U-Haul helpline again and explained the situation and was transferred to the moving help line. After I explained the situation to moving help and was told to call U-Haul back because I am asking U-Haul to pay the laborers for the 2 hours they went over time due to the pickup delays caused by U-Haul. Now on the my 5th call to the helpline I got to tell the entire story again amd was instructed to file a Customer Action report which I did. I have not heard anything back but was told 3-7 days. I did not pay the laborers for the extra two hours mostly because I couldn’t afford it but the delay was caused by U-Haul. The laborers stuck it out and finished the job and would not let my husband woth his prosthetic leg help at all. They went over and above and I want them to be compensated. Please have someone call me and let me know when the guys will be laid this overtime. Please call my wife Elizabeth at 8066791154.
Aaron LWe were re-directed to this location at the last minute because of equipment availability and then charged for the additional mileage associated with needing to travel farther to get the equipment. This seems a bit exploitive.
Jackie JOwner was late, had an attitude and hung up on me multiple times. After I called U-Haul they told me the owner wasn’t picking up the phone
Alejandro NAbsolutely nothing
jackie dWhat kind of gas needed in your truck 🚛
JANIE ZN/A
WENDY BOutstanding customer service and cleanliness of vehicle.
michelo gContinue to strive for excellence
wendy tThe UHaul online system could be improved, I did have some issues with it. However, the local agent was amazing, and helped correct everything. She made sure that I got what I needed, when I needed it, and did a superb job!
Candace HMs. Hickman was very professional and kind
Tarsha PStaff was friendly and helpful. Truck performed well.
Robert BLaDonia was great!
Joyce MFriendly and helpful great people!!!!
KEVIN MNone
Kenneth RThe people at this location are very nice and helpful. The equipment they are ask to rent out by u-haul is in bad shape and not well maintained. The truck that I was put in looked as if it had been in a war…cracks all over the windshield..passenger side of truck smashed in with damage (x) stickers all over the truck..it was embarrassing to drive.. I have always had good experiences with u-haul trucks until now. The other problem was that the truck sounded and drove/ran like the transmission and engine was going to fail or break down at any moment. The interior of the truck had a strong grease smell and the truck was extremely loud and I could barely hear the radio. I’ve been driving trucks for almost 30 years…this is my worst experience.
JAMES HThe lady that did my rental was very nice, polite and sweet.
JACKIIE KTook me an hour and a half to receive my online reservation that I made 2 days prior. They didn't have my original rental truck size and the place was very unorganized.
Tyler DThe person at the location who handled my check-in and check-out did an excellent job and I would recommend her to anyone. I am a very satisfied customer.
Aretha TI wouldn't change a thing! Donia has been the biggest help in the process of me moving! Her communication is awesome! She is very professional and so kind! she goes the extra mile to make sure you get what you need done at the end of the day! Anyone that needs a u-haul i recommend you check her out! You will not be disappointed!
tatiyanna hNothing it went very well THANK YOU
Rhonda FUhaul shouldn't ask for references. It's annoying and pointless.
Peter DI had no problem with the way they done things.
JAMES CMake sure dollies are available. The worker even called other uhauls but none of the locations had any. Friendly and helpful staff!
shardee pThe BEST customer service experience I have EVER had. LaDonna is very professional and the absolute best with serving phenomenal customer service. I will definitely recommend and return!
SHIRLEY SThe brakes were squeaking and it had a shake in it. Please maintenance it. Overall no complaints.
Bridgett WBoss up Bail Bonds was professional to the highest degree. She helped me in every way with my rental. In and out quickly and efficiently. I will rent from Boss up Bail Bonds every time.
Stephen WI would recommend this location to my family and friends. The staff was friendly and courteous. The truck was clean and available at stated time. My experience was excellent.
RODNEY LTheir hours of operation are variable. They operate several enterprises out of the location. Renting UHauls is not their priority.
David CWe were charged a cleaning fee even though we had steeped it clean prior to dropping off
Michael AThe staff was pleasant, professional, and knowledgeable.
Ronnie NCould not reach them by phone. Mail box was full. Had to contact the national number to make sure my trailer was returned after I dropped it off. Never heard from this location.
Mark N