Customer Reviews for Bottom Dollar
(U-Haul Neighborhood Dealer)

293 reviews

602 S Main St   Salisbury, NC 28146

(704) 310-5173

Location Hours

  • Mon-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(704) 310-5173

602 S Main St
Salisbury, NC 28146

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great atmosphere very friendly and helpful.

Bill H. 
Rating:
1.0

They charged me over 15$ for GAS!! I drove SEVEN MILES and I even put 7$ of gas in it!! THIEVES!

Dylan T. 
Rating:
5.0

Thank you, for your time

Jose B. 
Rating:
5.0

Great customer service!

Tiffini A. 
Rating:
3.0

Customer did not leave a comment.

cecil S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

The gentlemen we met forged our signature on the contract, didn't open the back for us to check what should be in there and didn't verify the mileage or gas with us. He turned it on, walked over and said have a safe trip. After driving away and getting home we noticed the signature was forged, the mileage was incorrect and the gas mentioned in the contract was incorrect. We have photos of the mileage and gas before we left the U-Haul site. We also were only given 10 blankets, not 12. Will never use this location again.

Justin A. 
Rating:
1.0

Location was not where I wanted to pick up vehicle. This location was very dirty and not well maintained. Vehicle was dirty in the cab and in the rear. Had to be swept out before I could take it. By picking up vehicle at this location I had to put extra miles on the odometer that I had to in turn pay for.

Jock B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY R. 
Rating:
4.0

Customer did not leave a comment.

Grover J. 
Rating:
1.0

The gentleman who handled my pick-up changed my drop off location, and couldn't give me a satisfactory explanation as to why he changed it. The building was dirty. My utility dolly that I had requested was in a different truck, and I had to move it to the truck I had rented.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

KINSHAUDI H. 
Rating:
1.0

I made the reservation online. I did not opt for any insurance or any other extras. I drove a total of 5 miles, put one gallon of gas in the truck. They charged my card $10 for gas and $20 per day ($40) for insurance. When I called, they basically said there is nothing they can do. Be careful.

JONATHAN P. 
Rating:
1.0

I was charged 289 dollars and I can't get any info on why

Kris B. 
Rating:
5.0

Customer did not leave a comment.

frank B. 
Rating:
2.0

Check Equipment before selling to make sure security and safety is #1 knowledge of how to use Equipment for the safety of others. Don't accept damaged Equipment.

rabiah T. 
Rating:
2.0

Customer did not leave a comment.

Chester D. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
3.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

this is my favorite location small friendly dont try to over charge i dropped off after hours and they waived the 20 fee i read the reviews on this place and i dont see any problems here

William H. 
Rating:
1.0

This place didnt have any signage anywhere on its property - had to circle back to find it. Entrance to property was very narrow - hard to negotiate with a large truck. The property was cluttered, disorganized, and frankly a huge mess. The staff was uncommunicative and disheveled. I will never choose to drop off/pick up equipment from here again.

MICHAEL K. 
Rating:
1.0

Customer did not leave a comment.

Staci L. 
Rating:
2.0

The actual neighbor hood pick up building was a little junky....but the guy was nice. And, I really appreciate that they had a truck for me.

SUSAN S. 
Rating:
4.0

I would have really loved to be able to contact the shop by phone. I called several times and got no answer, left a message and got no call back. The truck also makes a couple funny noises but it worked fine and was nice and clean :)

Kaelen C. 
Rating:
1.0

The gentleman was very nice, unprofessional but nice. The location is hard to get in and out. It wasn't a clean place and they charged me for gas that wasn't in the truck when I picked it up. Didn't go over anything or details with me at all. Didn't even check the returned truck until I requested he did so he was charging me off instinct. I will NEVER use this location again. Also charged me additional fees for no reason. It's against the law to price gouge. I rent from uhaul from time to time and have never experienced any thing like this. I am very unhappy and I am not pleased about it at all.

CAROLENA B. 
Rating:
5.0

Very nice gentlemen, was very helpful to me and my husband

Cynthia C. 
Rating:
5.0

Very friendly, processed quickly so I was out the door and on the road soon. Felt comfortable leaving my car there for the day while using the truck.

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

LERNER J. 
Rating:
3.0

There was only Two trucks when I arrived. One customer ahead of me, which left me the last truck on sight. Then the customer that arrived didn't have a truck to rent. If I would have been two minutes later I would have been the one with no truck to rent. But I guess it will always be first come first served.

DAVID D. 
Rating:
2.0

Customer did not leave a comment.

DARREN W. 
Rating:
3.0

Customer did not leave a comment.

JOE W. 
Rating:
1.0

Clean the uhaul and make sure it doesn't smell like cigarettes

BRYAN C. 
Rating:
5.0

Very friendly!

RANDALL S. 
Rating:
5.0

Nothing

RANDALL S. 
Rating:
3.0

I wish drop off was a bit more clear . i had a hard time dealing with that .

Markeyce W. 
Rating:
1.0

It was the most horrible pick up experience I have ever had. Uhaul changed us to this location and I will never allow them to do it again.

Robert W. 
Rating:
5.0

Nothing

RANDALL S. 
Rating:
5.0

rented 5 X 8 trailer. Easy check in!

DANIEL M. 
Rating:
1.0

Customer did not leave a comment.

SADE B. 
Rating:
5.0

Customer did not leave a comment.

Jesse W. 
Rating:
4.0

Customer did not leave a comment.

bradley P. 
Rating:
2.0

Customer did not leave a comment.

robert C. 
Rating:
3.0

Truck was clean but there was a leak in the roof. Everything we had in the vehicle was soaked. I'm not sure the renting location would of been aware of this

MARK S. 
Rating:
5.0

Everything was excellent. Very friendly and helpful. Will recommend to friends and family!!

charlene M. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
3.0

Customer did not leave a comment.

brandon H. 
Rating:
2.0

Customer did not leave a comment.

laurie M. 
Rating:
4.0

Customer did not leave a comment.

Gloria J. 
Rating:
5.0

Bottom dollar gave superior customer service and took it one step farther. Thanks, Aneissa J. Hyde

Aneissa H. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
3.0

App said they had appliance dolly, but what they gave me was a half busted regular dolly. Also inconsistent internet at location to handle online paperwork. Guys nice enough but billing, equipment and space to move and park truck was very lacking.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
1.0

Review locations for cleanliness and order .

William W. 
Rating:
5.0

Customer did not leave a comment.

Rhea S. 
Rating:
3.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Good job fellas

robert B. 
Rating:
3.0

Customer did not leave a comment.

Juanita M. 
Rating:
5.0

Good experience very friendly. Reccomend

Justin P. 
Rating:
5.0

Friendly and reliable

Cherelle V. 
Rating:
1.0

Customer did not leave a comment.

keoshia C. 
Rating:
5.0

Great customer service

Rhea S. 
Rating:
1.0

I WAS & AM STILL VERY UPSET ABOUT THIS EXPERIENCE!!! I NEED TO SPEAK WITH A SUPERVISOR ABOUT IT!!! THIS SITUATION WAS UNBELIEVABLY HORRIBLE. I ASKED NOT TO USE THIS LOCATION BUT WASN'T GIVEN A CHOICE. CONSIDERING TAKING FURTHER ACTION.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Alina H. 
Rating:
4.0

Very helpful

Reba D. 
Rating:
3.0

Fuel in truck was just over one quarter tank but contract showed almost one half tank, I left over one quarter tank at delivery location, thanks.

david H. 
Rating:
5.0

Customer did not leave a comment.

reginald M. 
Rating:
2.0

The office was not in good shape nor clean. After confirming reservation with this office on Friday afternoon, I drove 4.5 hours on Saturday morning to find no truck available. The manager was very nice and explained someone had not returned the truck they were going to give me. However, I did not receive a text/call/email to tell me this ahead of time. I would have rescheduled at a later date. After multiple calls to the area office, I was told there was nothing they could do except give me a bigger truck and give me free insurance. The manager said he had no control on that deduction and could not do that at his office. I called and cancelled with 2 friends who were to help me load because I didn't know how long I would be. Finally, a truck came rolling in to the office and the manager was able to get it swept out and send me on my way. I was very unhappy with the experience.

Terrence S. 
Rating:
5.0

Great Service!

Nicholas C. 
Rating:
1.0

Y'all suck need to make sure people's things are out before you take it

Ryan B. 
Rating:
5.0

Just keep up the good work

Barbara B. 
Rating:
5.0

I was very pleased with the service and I will send family and friends to them

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

nicole J. 
Rating:
5.0

Outstanding & courtesy service!

Annie L. 
Rating:
5.0

Excellent dealer. Was very helpful with the process.

edgar S. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
2.0

Customer did not leave a comment.

ERNEST M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
4.0

Customer did not leave a comment.

Shanna C. 
Rating:
5.0

Customer did not leave a comment.

Nikki O. 
Rating:
1.0

Service was outstanding. Location was terrible

Gregory S. 
Rating:
5.0

They were great I would recommend them to any one and do business with them again the person went above and beyond to make the close out transition easy.

Davarty M. 
Rating:
3.0

There was a little amount of gas in the truck. I'm not sure if it should have a certain amount or if the customer is responsible.

Marilyn A. 
Rating:
5.0

i think the owner is very professional there was a guy there named kash that was giving him a hard time about the auto shop he has there I was a witness the man was usuing the n word and disrespecting the owner he showed a lot of restraint the guy tried to call in to uhaul but there was another lady outside that took his keys and placed them in the box I saw the box it has uhaul marked on it and has a camera above it . I have to admit there are some cars in front that are being repaired but this is a mechanic shop duhh I have been usuing this location for years and he has never been anything but nice to me I have read some harsh reviews about this location but what people don't know is he hires people with autism and retired vets so they will have an income all his reviews have one thing in common he is a very nice guy and a asset to this community

Theresa M. 
Rating:
1.0

Simply the nastiest business location I have ever encountered. Junk cars, grease and oil covered parts of the lot. The location was closed at 10:00 am on Monday and there was not a key drop. I had to call UHaul to arrange a place too leave the key. Good bye UHaul.

James C. 
Rating:
5.0

Customer did not leave a comment.

Asa H. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
4.0

Customer did not leave a comment.

josue N. 
Rating:
2.0

Dropped truck after hours. Had to park in the lot next door. Could not find a dropbox for after hours. Left the key in a unlocked box that said uhaul written in marker. The premises is cluttered and poorly lit.

Robert L. 
Rating:
2.0

He's a scammer, fast talker and thinks he's so street smart. Verbally asked me if I wanted insurance and I said no! Well he put insurance on my receipt anyway, and tried to say I must have agreed to it when I made the reservation calling the 800 number. Has my email address as oomaecarroll@ail.com. Have no idea whose email that is unless it's one of his alias email addresses. Asking me why I would make a reservation calling the 800 number when all I have to do is come in. So glad I did because I have some kind of back up and proof. This isn't the Uhaul Dealer I asked for anyway. I hadn't even got off the phone when I got a text with his phone number on it! I just wonder how many folks he's scammed in the past. Also, his sign Bottom Dollar isn't even visible. I stopped in a lot of places and asked. After driving up and down Hwy 29 and coming back in Salisbury, because 29 North eventually turns in to South Main St we stopped at this hole in the wall location and it was his location. I asked why was his address not visible and he had some off to wall story. I will never use him again, and will not send any of my colleagues from work there. I work at one of the High Schools in this city and we all share info with good experiences and the bad experiences.

Marion T. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
3.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Jackie T. 
Rating:
5.0

The gentleman that we dealt with was very polite and professional. No complaints at all.

Jeffery B. 
Rating:
2.0

The gentleman was nice and pleasant, but the area was very tight to drive into and was very messy. My wife and I were surprised at the junk around the area. We would not want to use this location again. We were also charged insurance which we were unaware of or informed about and the dolly we requested was not there. We had to move our appliances without a dolly. This made moving more difficult. A partial refund would be appreciated on the entire $157 rental fee.

Tim G. 
Rating:
3.0

The man at this location figured our over mileage charge and we paid him cash. Few days later, we get email from UHaul saying we owed $10.65 plus $30 late fee. This was frustrating since we had paid the amount. We called him back and the problem was resolved. He did what was needed to correct the problem.

Stephen R. 
Rating:
5.0

Great uhaul experience:)

Rhea S. 
Rating:
5.0

Customer did not leave a comment.

Renes D. 
No reviews have been submitted for this location.

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