Staff were friendly and made the entire process easy. I will definitely be visiting this location again:)
Fernando P
Customer Reviews for Bow City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented from U-Haul before, but this was the first time I experienced such poor service and unacceptable conditions. I made a reservation online and declined the insurance option. However, when I arrived, I was told I had to wait about three hours because the previous customer had not returned the vehicle on time. Since I specifically needed this location, I agreed to wait. When I finally received the truck, I later discovered that insurance had been added to my rental without my consent. I ended up paying an extra $16+, which I did not expect. Additionally, the vehicle condition was unacceptable. The inspection form did not mention any existing damage, yet the truck had visible damage on the bumper and a cracked windshield. On top of that, the vehicle was extremely dirty, especially the windows — to the point where visibility was poor. I had to clean the windows myself before driving. Overall, I am very dissatisfied with this experience. The unexpected charges, poor vehicle condition, and long delay made this rental extremely frustrating.
Serhii AThe attendant was very attentive Congratulation
Jose DRemove the electronic components of check in and check out
Christopher I