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GREGORY Q
Customer Reviews for Boxd Storage Centralia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was not inspected before renting it out. Tire strap was torn and we had a blow out half way home. No one was even at the store. He called me to do the transaction over the phone.
LACY EThe location was closed. I was lucky there was an employee who just happened to be there.
THOMAS HAlways a pleasure.
MICHAEL MGreat service
Leslie MThe inside of the cab was not clean when I picked it up. Not gross or anything, just kinda dirty. I just wanted to be sure I wasn’t charged for someone else not cleaning it.
Jodie LIt was all simple and easy to use and get too. Planning on another use very soon.
ZACHERY MHave live people there
tammy bSimplify the process.
Rick MWe received a new truck with no complications, Thank you
PAUL SThis was the first time using this facility of U-Haul and I do not have any complaints, in fact everything went smoothly without any complications from the beginning to the end! I would recommend "Boxed Storage " of Centralia to be their First Choice when moving long or short distances. You will be happy that you did! They are so professional and easy to work with! This is where I will be going if ever needed again...and I am sure I will! Dave S.
David SNothing. It was a flawless experience.
DEBRA OOver all excellent, greatly recommended
Timothy Bthey said they'd give me back part of what they charged me but I never did get any of it back. won't be using it again.
Joshua PNothing to improve its top notch.
JESSICA KRepeat customer, for very good reasons. Pleasure to deal with.
MICHAEL MI can't think of anything that needs improvement. Everything went smoothly.
Allen Swhen pressed for time this was great for me , good communication hook and go!
Roy HMade it easy.
CAROLE DNothing
LINDA FThe lady I talked to in Centralia IL was nice and helpful.
Ryan WThis was our fourth rental of a truck from this location. I cannot praise the operator of this business enough. Easy, transparent, lightning-quick to respond to issues, good communication, always friendly. You know, the kind of place you want to patronize again, and again. And we will.
MIHAEL MNothing Boxx is excellent.
JAMES HThe UhAul app sucks bad. It is slow and I had to move out of the location to get it to finish uploading pics upon return. During the pick up there was no page telling me that it was complete. I had to call to get the number for the trailer I was to get . It was not listed in the app. The app directions are unclear or totally missing. It is so slow!!!!! For a company that wants the customer to do everything electronically, it doesn’t make sense. Get it together UhAul.
Robert WNo people here. Only a self serve storage facility. Terrible info from customer service
ROBERT MThe online process was challenging both pickup and drop off.
ronnie tjust be their when you say you will that's all every thing else was great
MICHAEL SThe man at the site was not very nice or even polite. I had never rented a u-haul before so wasn't sure what I was supposed to do and he was never very helpful and seemed to be preoccupied. Made me feel like I was interrupting his day.
Tamara TI had trouble unloading my car from a car lift and the owner of the place very friendly came and helped. I had also forgotten my purse in the truck and came back for it. I thank him very much.
Claudia VHello. Everything went well. I will use this location again for sure. My only care & concern is: If I’m paying for 89 cent per mile prior to my reservation, why is it that the truck has to be refiled upon return? I can understand if you weren’t charged for gas prior to the reservation and the gas that is used has to be replaced. But what I not understanding paying 89 cent per mile for your travel but gas has to be replaced.
Raneka JNothing. Everything went well
Danielle KCheck out was a nightmare
David BThe people I dealt with at this location were very helpful & courteous. I would definitely recommend them.
Teresa SBobby is great! He makes the whole experience easy and a pleasure. Thank you!
Mike MDidn’t care for the unmanned site and the phone calls
Scott THad a good experience- you guys did good
John MOwner and place was amazing. My first rental was so smooth and owner assured me everything would be fine. Good communication and friendly. I was in and out in 5 minutes. Definitely plan to rent again from only this location.
Andre CGreat customer service and friendly and helpful ..
Laurie YDrop off was so simple, just dropped the keys in the drop box. I called first to confirm and they were very helpful.
Barbra BFast and easy was in and out with no hassle
Angela KMake sure it’s sweep out
Walter AEasy location to drop off at location didn’t meet any staff just dropped off
Tom JAgent was courteous and friendly. All arrangements were made on my cell phone. Easy, convenient, 24 hour service. If I move again, I will definitely use them. Thanks Boxed Storage of Centralia
Deanna WThe service was very well and good
Lorraine FImprove the app experience. Seemed to take forever to load every step.
Jeff BGood , Quick
Jamia SIt’s pretty much self serve here including the trailer hookup. To improve they need someone on cite not remote and an employee doing the actual trailer attachment.
Robert W